We reserved a 6 bedroom home in Orlando for the week between Christmas and New Year, the area's busiest week of the year. We paid in full ($2400) and received a confirmation.
A day before our arrival, we received a one-line email that our reservation was cancelled and our money would be refunded. Over a dozen calls and emails went unanswered, until James Hall finally returned a call on the evening we were to check in, only to tell us what we already knew, that he didn't have a property for us. Needless to say, we were unable to find alternate accomodations at such late notice during such a busy week, so 7 adults and 6 children had their vacations completely ruined by James Hall and Solara Vacation Homes.
Furthermore, our money has not been refunded, and countless phone calls and emails remain unanswered. I have also learned that many other families suffered the same problem I don't think I can post links here, but if you search tripadvisor.com for Solara Vacation Homes you will find a very illuminating thread with details from many of the people James Hall has ripped off.
I've contacted my bank and the police and it looks like they'll be able to recover our money, but I intend to see this through and make sure James Hall gets what he deserves.
Solara Vacation Homes Reviews
We reserved a 6 bedroom home in Orlando for the week between Christmas and New Year, the area's busiest week of the year. We paid in full ($2400) and received a confirmation.
A day before our arrival, we received a one-line email that our reservation was cancelled and our money would be refunded. Over a dozen calls and emails went unanswered, until James Hall finally returned a call on the evening we were to check in, only to tell us what we already knew, that he didn't have a property for us. Needless to say, we were unable to find alternate accomodations at such late notice during such a busy week, so 7 adults and 6 children had their vacations completely ruined by James Hall and Solara Vacation Homes.
Furthermore, our money has not been refunded, and countless phone calls and emails remain unanswered. I have also learned that many other families suffered the same problem I don't think I can post links here, but if you search tripadvisor.com for Solara Vacation Homes you will find a very illuminating thread with details from many of the people James Hall has ripped off.
I've contacted my bank and the police and it looks like they'll be able to recover our money, but I intend to see this through and make sure James Hall gets what he deserves.