I was attempting to purchase Avast Anit-Virus software for 3 years for $59.99. Somehow, not knowing it, I was redirected to this Software Pros website. When I got the link in an email to download avast, it took me to Software Pros. I signed in and when I attempted to download Avast, it took me to a blank page. When I checked my credit card online, I was charged $80.90. There is no phone number to call only email. I sent an email demanding a full refund. However, based on the other terrible reviews I have seen, I think it will be a fight. I have contacted my Credit Card's Fraud department, and also reported this to the Better Business Bureau. I think there needs to be a class action lawsuit agains this company.
I am waiting for the pending transaction on my credit card to post so I can dispute it.
In my search for 'photoshop', the SoftwarePros came up, offering three options to access PhotoShop. I chose the least costly option and filed in the forrm. Aat the end, when it gave the total price it had given me the most expensive option. I immediately deleted my information without ever having submitted acceptance.
Two weeks later, the charge for $98.99 showed up on my bank statement. I searched out the website again and began my dispute process with them. I also requested that my bank discontinue my debit card and request a refund. But Software's customer service policy is: refunds are given for three days following the purchase.
The company representatives are saying the money will not be refunded, and if I pursue my complaint, they have lawyers to deal with me. Today, I wrote to them again letting them know I would file a complaint online against their company.
In my opinion, their practices are not only dishonest. but a form of cyber-bullying. And I won't be bullied!
This group scammers employs the classic bait and switch,I thought I was agreeing to a one time charge of $16.99,I was charged $100 on my credit card.There is no recourse or refund opportunity,their company line states that once you log in no refund is possible, however the charge won't appear on your statement for a day and you won't know you been ripped off until it's too late, don't bother calling the phone # no one will return your call.They hide behind email and spew company policy that I'm sure has been drilled into every empoyees head.
Softwarepros Reviews
I was attempting to purchase Avast Anit-Virus software for 3 years for $59.99. Somehow, not knowing it, I was redirected to this Software Pros website. When I got the link in an email to download avast, it took me to Software Pros. I signed in and when I attempted to download Avast, it took me to a blank page. When I checked my credit card online, I was charged $80.90. There is no phone number to call only email. I sent an email demanding a full refund. However, based on the other terrible reviews I have seen, I think it will be a fight. I have contacted my Credit Card's Fraud department, and also reported this to the Better Business Bureau. I think there needs to be a class action lawsuit agains this company.
I am waiting for the pending transaction on my credit card to post so I can dispute it.
In my search for 'photoshop', the SoftwarePros came up, offering three options to access PhotoShop. I chose the least costly option and filed in the forrm. Aat the end, when it gave the total price it had given me the most expensive option. I immediately deleted my information without ever having submitted acceptance.
Two weeks later, the charge for $98.99 showed up on my bank statement. I searched out the website again and began my dispute process with them. I also requested that my bank discontinue my debit card and request a refund. But Software's customer service policy is: refunds are given for three days following the purchase.
The company representatives are saying the money will not be refunded, and if I pursue my complaint, they have lawyers to deal with me. Today, I wrote to them again letting them know I would file a complaint online against their company.
In my opinion, their practices are not only dishonest. but a form of cyber-bullying. And I won't be bullied!
This group scammers employs the classic bait and switch,I thought I was agreeing to a one time charge of $16.99,I was charged $100 on my credit card.There is no recourse or refund opportunity,their company line states that once you log in no refund is possible, however the charge won't appear on your statement for a day and you won't know you been ripped off until it's too late, don't bother calling the phone # no one will return your call.They hide behind email and spew company policy that I'm sure has been drilled into every empoyees head.