My wife placed an order for this company's namesake product as a birthday present for me. Some weeks later she realized that the product (a minimalist wallet) had never arrived. We checked out the tracking number only to discover that the wallet had been delivered nearly two weeks prior. It certainly hadn't been delivered to us.
We immediately contacted the company. Nick Augeri responded indicating that no refund was possible and that we'd have to pay if we wanted a replacement. Thanks, Nick. Great customer service.
We contacted PayPal to have them mediate and Nick described our behavior to PayPal as "very suspicious" due to the elapsed time between the non-delivery of the wallet and the point at which we first emailed him; and that we were just looking for a, "wallet for free."
Seriously, what business holds its customers liable for shipping/delivery problems?
In the end, we don't have the wallet and Nick has our money.
Snapback Wallet Reviews
My wife placed an order for this company's namesake product as a birthday present for me. Some weeks later she realized that the product (a minimalist wallet) had never arrived. We checked out the tracking number only to discover that the wallet had been delivered nearly two weeks prior. It certainly hadn't been delivered to us.
We immediately contacted the company. Nick Augeri responded indicating that no refund was possible and that we'd have to pay if we wanted a replacement. Thanks, Nick. Great customer service.
We contacted PayPal to have them mediate and Nick described our behavior to PayPal as "very suspicious" due to the elapsed time between the non-delivery of the wallet and the point at which we first emailed him; and that we were just looking for a, "wallet for free."
Seriously, what business holds its customers liable for shipping/delivery problems?
In the end, we don't have the wallet and Nick has our money.
Buyer beware.