I purchased a tool box from our local Snap-on distributor last April and has been a hassle from the word go. In terms of the hassle, not able to fulfill orders in a timely manner, not showing up on scheduled days, kinda hostile when after phones calls made to district manager over these issues, and unwilling to reimburse the convenience fees paid directly to Snap-0n credit due to no shows at work site.
I have missed several scheduled payment dates, do pay more than the minimum almost every payment made. And not willing to call the distirbutor and give him my card number to process later over the phone as he states I could do. My payment history proves the amounts paid weekly or every other week to include the convenience fee of $5.00 each time a payment is made online due to the distributor not meeting his weekly schedule. And when he does show, I still pay more than the minimum due.
It took the distributor three and half months and a couple phone calls to district managers to fulfill my order using the certificate that Snap-on gives with each new tool box purchase. The district managers weren't much better than the distribuotr either.
Have spoken to Snap-on credit and district managers of the issues. Snap-on credit says they can't do anything about the convenience fees, I'd have to talk to the distributor. District manager says I have to talk to Snap-on credit. No one wants to give me a refund for those convenience fees for payments made online to Snap-on credit due to distributor weekly no shows.
Snap-on Credit Reviews
I purchased a tool box from our local Snap-on distributor last April and has been a hassle from the word go. In terms of the hassle, not able to fulfill orders in a timely manner, not showing up on scheduled days, kinda hostile when after phones calls made to district manager over these issues, and unwilling to reimburse the convenience fees paid directly to Snap-0n credit due to no shows at work site.
I have missed several scheduled payment dates, do pay more than the minimum almost every payment made. And not willing to call the distirbutor and give him my card number to process later over the phone as he states I could do. My payment history proves the amounts paid weekly or every other week to include the convenience fee of $5.00 each time a payment is made online due to the distributor not meeting his weekly schedule. And when he does show, I still pay more than the minimum due.
It took the distributor three and half months and a couple phone calls to district managers to fulfill my order using the certificate that Snap-on gives with each new tool box purchase. The district managers weren't much better than the distribuotr either.
Have spoken to Snap-on credit and district managers of the issues. Snap-on credit says they can't do anything about the convenience fees, I'd have to talk to the distributor. District manager says I have to talk to Snap-on credit. No one wants to give me a refund for those convenience fees for payments made online to Snap-on credit due to distributor weekly no shows.