I recently, few days ago, fell into the trap of BellawAtHome and Smile Pro Direct which seems to be one and the same company.
Their internet advertisement clearly stated that we were to recieve samples at a tcost of $1 each, however I was actually billed for $5. The advertisement did not state that this was a reoccuring charges which I later found out from thier email althouth it did say that we had 30 days refund.
The product did not match thier claims and although I did not complaine about them taking more money ie $5, to my amazement, I was then charged with two lots of $93 from each company. Although they charged me, todaate I have not recieved any goods from them apart from the samples; not that I would want to accept goods which I have not ordered nor authorised payment of.
I contacted thier 24/7 telephone but no one answereed except for automated system on which I left a message cancelling my order which waas never placed.
I also sent them two emails which they have not replied.
As I had paid with Visa Credit Card, I have contacted the card company informing them and asking them to cancel these unauthorised payments which these people have taken.
My suggestion is to stay well clear of these people.
I am in the UK. I read a report that using 2 teeth whiteners together produced great results so I applied for a free trial to SmileProDirect and ActionPro. I understood that I would have to pay postage so gave my credit card details. BIG mistake !
A box arrived containing 4 heat-sealed tubes, 2 marked "Free Trial". 2 were labelled SmileProDirect and 2 labelled ActionPro.At no time did I ask for more than the free trial.
When my credit card statement arrived I was dumbfounded to see : ActionPro -- 13 May $1.25 ; 16 May $3.87; 22 May $9.41 ; a total of $14.53. SmileProDirect --- 13 May $1.25; 15May $3.87; 26 May $94.31; 24 June $105.22; a total of $204.65. Together these crooks have taken $219.18 from me --- and I had to pay currency conversion fees .
I ensured that I had cancelled any account they had set up for me and emailed CustomerService @SmileProDirect.com explaining that I hadn't asked for anything other than the free trial, which I couldn't use anyway as I am elderly and have advanced gum disease. The small print on the back of the product advises anyone with gum disease not to use the product. They emailed back saying that I could return the products unopened for a refund and gave me an RMA number which had to be written on the outside of the package. Assuming that they are the same company, I returned ActionPro and SmileProDirect products ( including the free trials ) in the same package, at some cost.
Today,2 July, a further package arrived from the same address as the previous one. I haven't even opened the box but plan to return it tomorrow, at further cost.
I can't afford to lose this sort of money and feel that it is obviously a rip-off. These people, using a variety of trade names , should be put out of business and forced to compensate their unwitting victims.
Smile Pro Direct Reviews
I recently, few days ago, fell into the trap of BellawAtHome and Smile Pro Direct which seems to be one and the same company.
Their internet advertisement clearly stated that we were to recieve samples at a tcost of $1 each, however I was actually billed for $5. The advertisement did not state that this was a reoccuring charges which I later found out from thier email althouth it did say that we had 30 days refund.
The product did not match thier claims and although I did not complaine about them taking more money ie $5, to my amazement, I was then charged with two lots of $93 from each company. Although they charged me, todaate I have not recieved any goods from them apart from the samples; not that I would want to accept goods which I have not ordered nor authorised payment of.
I contacted thier 24/7 telephone but no one answereed except for automated system on which I left a message cancelling my order which waas never placed.
I also sent them two emails which they have not replied.
As I had paid with Visa Credit Card, I have contacted the card company informing them and asking them to cancel these unauthorised payments which these people have taken.
My suggestion is to stay well clear of these people.
I am in the UK. I read a report that using 2 teeth whiteners together produced great results so I applied for a free trial to SmileProDirect and ActionPro. I understood that I would have to pay postage so gave my credit card details. BIG mistake !
A box arrived containing 4 heat-sealed tubes, 2 marked "Free Trial". 2 were labelled SmileProDirect and 2 labelled ActionPro.At no time did I ask for more than the free trial.
When my credit card statement arrived I was dumbfounded to see : ActionPro -- 13 May $1.25 ; 16 May $3.87; 22 May $9.41 ; a total of $14.53. SmileProDirect --- 13 May $1.25; 15May $3.87; 26 May $94.31; 24 June $105.22; a total of $204.65. Together these crooks have taken $219.18 from me --- and I had to pay currency conversion fees .
I ensured that I had cancelled any account they had set up for me and emailed CustomerService @SmileProDirect.com explaining that I hadn't asked for anything other than the free trial, which I couldn't use anyway as I am elderly and have advanced gum disease. The small print on the back of the product advises anyone with gum disease not to use the product. They emailed back saying that I could return the products unopened for a refund and gave me an RMA number which had to be written on the outside of the package. Assuming that they are the same company, I returned ActionPro and SmileProDirect products ( including the free trials ) in the same package, at some cost.
Today,2 July, a further package arrived from the same address as the previous one. I haven't even opened the box but plan to return it tomorrow, at further cost.
I can't afford to lose this sort of money and feel that it is obviously a rip-off. These people, using a variety of trade names , should be put out of business and forced to compensate their unwitting victims.