Smart Fax should be avoided completely. The service is inoperable, and the way you are treated on the phone to sort things out is inexcusable. Twice I was treated so badly and rudely that those 2 women were lucky that it wasn't a face to face confrontation because although I have never been physically violent, I would have made an exception with those 2 witches. They refuse to refund the money they have take despite the service being inoperable, it's like "oh well, you signed up, that's your problem that it doesn't work". So, I am going to my credit union and filing fraud claim against them. "Oh well, you screwed me so now it's YOUR (smart fax) problem. I encourage everyone to do that. You are not responsible to pay for something you don't receive. Service not rendered, no $$. It's that simple. Don't let these jerks take advantage of you.
I had an account with smartfax for around 3 years. Back in november 2014 my debit card on my smartfax account expired. I tried logging into my account and a message popped up saying that my account access was blocked because of the expired card. At that time I was not using my smartfax account much so I figured I would cancel the account. I tried gong through chat to cancel my account as that seems to be the only way you can cancel. The chat operator was not from smartfax, but rather a third party company called liveperson. The chat operator was not able to access my account based on the last 4 digits of my credit card number, so I was not able to cancel my account. It's worth noting that the last four of my CC that I provided was accurate, it was the liveperson chat operators mistake in not being able to find the account.
So I figured since my car was expired, I wouldn't incur anymore charges. While doing my taxes in April 2015, I noticed that they continued to charge my account but under a slightly different company name which is why I didn't catch it at first. I tried calling customer support which routed me to India. They told me their policy is no refunds. I explained I was being charged for an account over the last 5 months for an account I never had access to. The smartfax rep said that it didn't matter, that their policy is no refunds. I tried calling sales because that's the only way to talk to an american rep and the rep told me that their is no way to help me, that his department is completely different and I need to be routed back to India to get help.
All in all, their business model seems to be, make it hard for the customer to cancel their account so that they continue to incure the $7 a month charge each month because the time that it takes to cancel is worth more than $7 a month. Stay far away from this company.
Smartfax/J. Lauren/Lauren J is a one man operation that pretends to be a part of a corporation.
Customer service sux! I was contacted and asked to update my credit card information. The information would not update. I contacted customer service 4 times, no answer.
Got an email saying the account was suspended. No communication, no response for 30 days.
Moved on, got another efax account.
Lo and behold, 30 days later, they update the credit card (without my consent) and charge me twice for the service, current and former months. I called to get a refund on the last month; at that point Iwas going to go back to smartfax, and I didn't mind the new charge. Confused, but not upset.
I called to get the refund. The gentleman, J. LAuren, pretended to escalate the issue to managagement and told me that they don't issue refunds. I explained to him that not only is that not on their online policy, but I never authorized them to update my card and run 2 charges. (the whole point was, they never returned my call to update the charge 30 days earlier.)
We went back and forth with me sending him emails to justify my cause. I flat out asked him if I was going to get the refund or not. He said no. I told him I was going to my bank to refund the charges. And I did. And I got the charges reversed.
Not only did I get my money back, smartfax/J. Lauren, I want everyone to know how you tried to cheat a good, faithful customer out of $6.95, and it ended up costing you a hell of alot more.
You do not treat customers that way. Mistreating customers will never result in a prosperous business. And I double dog dare you to charge my account again for anything.
Smartfax Reviews
Smart Fax should be avoided completely. The service is inoperable, and the way you are treated on the phone to sort things out is inexcusable. Twice I was treated so badly and rudely that those 2 women were lucky that it wasn't a face to face confrontation because although I have never been physically violent, I would have made an exception with those 2 witches. They refuse to refund the money they have take despite the service being inoperable, it's like "oh well, you signed up, that's your problem that it doesn't work". So, I am going to my credit union and filing fraud claim against them. "Oh well, you screwed me so now it's YOUR (smart fax) problem. I encourage everyone to do that. You are not responsible to pay for something you don't receive. Service not rendered, no $$. It's that simple. Don't let these jerks take advantage of you.
I had an account with smartfax for around 3 years. Back in november 2014 my debit card on my smartfax account expired. I tried logging into my account and a message popped up saying that my account access was blocked because of the expired card. At that time I was not using my smartfax account much so I figured I would cancel the account. I tried gong through chat to cancel my account as that seems to be the only way you can cancel. The chat operator was not from smartfax, but rather a third party company called liveperson. The chat operator was not able to access my account based on the last 4 digits of my credit card number, so I was not able to cancel my account. It's worth noting that the last four of my CC that I provided was accurate, it was the liveperson chat operators mistake in not being able to find the account.
So I figured since my car was expired, I wouldn't incur anymore charges. While doing my taxes in April 2015, I noticed that they continued to charge my account but under a slightly different company name which is why I didn't catch it at first. I tried calling customer support which routed me to India. They told me their policy is no refunds. I explained I was being charged for an account over the last 5 months for an account I never had access to. The smartfax rep said that it didn't matter, that their policy is no refunds. I tried calling sales because that's the only way to talk to an american rep and the rep told me that their is no way to help me, that his department is completely different and I need to be routed back to India to get help.
All in all, their business model seems to be, make it hard for the customer to cancel their account so that they continue to incure the $7 a month charge each month because the time that it takes to cancel is worth more than $7 a month. Stay far away from this company.
Smartfax/J. Lauren/Lauren J is a one man operation that pretends to be a part of a corporation.
Customer service sux! I was contacted and asked to update my credit card information. The information would not update. I contacted customer service 4 times, no answer.
Got an email saying the account was suspended. No communication, no response for 30 days.
Moved on, got another efax account.
Lo and behold, 30 days later, they update the credit card (without my consent) and charge me twice for the service, current and former months. I called to get a refund on the last month; at that point Iwas going to go back to smartfax, and I didn't mind the new charge. Confused, but not upset.
I called to get the refund. The gentleman, J. LAuren, pretended to escalate the issue to managagement and told me that they don't issue refunds. I explained to him that not only is that not on their online policy, but I never authorized them to update my card and run 2 charges. (the whole point was, they never returned my call to update the charge 30 days earlier.)
We went back and forth with me sending him emails to justify my cause. I flat out asked him if I was going to get the refund or not. He said no. I told him I was going to my bank to refund the charges. And I did. And I got the charges reversed.
Not only did I get my money back, smartfax/J. Lauren, I want everyone to know how you tried to cheat a good, faithful customer out of $6.95, and it ended up costing you a hell of alot more.
You do not treat customers that way. Mistreating customers will never result in a prosperous business. And I double dog dare you to charge my account again for anything.