I spent a significant amount of energy trying to open an account at smallbusinessbank.com responding to requests for more and more documents and information, only to have them deny the application in the end.
Their initial reason was that my company was "too large" and when I pointed out the error in that conclusion they changed the reason to "it's owned by a holding company." I asked where that policy was written, and was told it was an unwritten policy. Then I was told "had we let you open an account, we would have have provided you our written policy that says we can close your account anytime we want for any reason we want."
Very little indication they have even minimal respect for their customers. I'm not sure what they are trying to get form me, other than the $100 deposit they took.
Small Business Bank is a complete waste of time. I had a feeling they were too good to be true and they are. About 3 weeks ago I sent in an app for their no bull business account. Just 2 days ago I was finally approved for my account and I was told that all I need to do was make a simple $100 first deposit to make the account active. After I put in my deposit I was told that I would be getting another DocuSign email later in that day with stuff I would have to sign and send back so I can do virtual terminal and card swiping. That email never came, but minutes before their bank closed I was sent an email saying that my app was rejected.
Thinking that this was just an error I called in this morning to try and talk with John who has been my point of contact at the bank. He is also the guy that told me my account was approved and took my initial deposit to make my new account active. John did not answer his phone so I left him a detailed message and told him to give me a buzz back. After 2 hours passed with no word from John I called back into the bank and spoke with one of their other customer service reps that told me that my app was rejected due to the fact that I had too many addresses. Again, thinking this had to be wrong I asked to talk to a supervisor.
When I got on the line with the supervisor I was given a line of b***s*** that my account was not approved, and that it was only pre-approved. I was also told that my app was indeed rejected because I have too many addresses. I asked why having too many addresses even if they all checked out would get my app rejected and I was given no real answer. This has got to be the worst bank on the planet!
I would rather keep my business account with Chase and pay their small fees for better piece of mind. I would highly suggest doing your homework and reading around more before you put in an app to the jokers over at SBB. I feel like a complete and total jacka** for not doing more looking around myself before I wasted all this time for nothing. The only silver lining is that I'm getting my little deposit back. All the old says are true. You do get what you pay for, and if it sounds to good to be true it really is.
Small Business Bank like to weed out small business and individuals with very low incomes so they can take advantage of them becuase they don't know any better. If you're a successful small business owner that makes decent money, or own property in more than one state you will be rejected by this bank.
Please do yourself a favor and read up on this bank before you apply. They have very bad reviews all over the place. I'm happy my business got rejected now before I ended up with an even bigger nightmare story.
SmallBusinessBank.com Reviews
I spent a significant amount of energy trying to open an account at smallbusinessbank.com responding to requests for more and more documents and information, only to have them deny the application in the end.
Their initial reason was that my company was "too large" and when I pointed out the error in that conclusion they changed the reason to "it's owned by a holding company." I asked where that policy was written, and was told it was an unwritten policy. Then I was told "had we let you open an account, we would have have provided you our written policy that says we can close your account anytime we want for any reason we want."
Very little indication they have even minimal respect for their customers. I'm not sure what they are trying to get form me, other than the $100 deposit they took.
Small Business Bank is a complete waste of time. I had a feeling they were too good to be true and they are. About 3 weeks ago I sent in an app for their no bull business account. Just 2 days ago I was finally approved for my account and I was told that all I need to do was make a simple $100 first deposit to make the account active. After I put in my deposit I was told that I would be getting another DocuSign email later in that day with stuff I would have to sign and send back so I can do virtual terminal and card swiping. That email never came, but minutes before their bank closed I was sent an email saying that my app was rejected.
Thinking that this was just an error I called in this morning to try and talk with John who has been my point of contact at the bank. He is also the guy that told me my account was approved and took my initial deposit to make my new account active. John did not answer his phone so I left him a detailed message and told him to give me a buzz back. After 2 hours passed with no word from John I called back into the bank and spoke with one of their other customer service reps that told me that my app was rejected due to the fact that I had too many addresses. Again, thinking this had to be wrong I asked to talk to a supervisor.
When I got on the line with the supervisor I was given a line of b***s*** that my account was not approved, and that it was only pre-approved. I was also told that my app was indeed rejected because I have too many addresses. I asked why having too many addresses even if they all checked out would get my app rejected and I was given no real answer. This has got to be the worst bank on the planet!
I would rather keep my business account with Chase and pay their small fees for better piece of mind. I would highly suggest doing your homework and reading around more before you put in an app to the jokers over at SBB. I feel like a complete and total jacka** for not doing more looking around myself before I wasted all this time for nothing. The only silver lining is that I'm getting my little deposit back. All the old says are true. You do get what you pay for, and if it sounds to good to be true it really is.
Small Business Bank like to weed out small business and individuals with very low incomes so they can take advantage of them becuase they don't know any better. If you're a successful small business owner that makes decent money, or own property in more than one state you will be rejected by this bank.
Please do yourself a favor and read up on this bank before you apply. They have very bad reviews all over the place. I'm happy my business got rejected now before I ended up with an even bigger nightmare story.