July 2014, I bought a Sharp Microwave to replace a GE Microwave that burned out after 12 years of use. I am kicking myself for not purchasing another GE.
April 5, the microwave makes a loud buzzing noise and starts to spark on the inside. I pull the plug, just as the inside wall of the microwave is melting and ready to catch fire.
I call Customer Service April 6 where they ask I email photos and state that they will send a replacement unit same day. I call back to make sure they received the photos and the story changes.
Now they want a safety inspector to call because of the fire hazard. I don't get a replacement until I get that call. I have to wait 3 days for my "turn" which makes me wonder how many fire hazards they have to deal with?
April 9, I call again... I didn't hear from the safety inspector. Where is my replacement? Now they claim the inspector closed the file based on the photos and a new unit would be mailed April 9 and that I should have it by Monday, April 13.
Here we are April 15, I call to see "where is the replacement". They did not send it because now they needed me to write a letter of demand to get the replacement. So I writ e a formal letter and email it off, but not before calling corporate and complaining to the person in charge of Reverse Logistics on their voice mail about the stories that keep changing.
I get a call then saying the document I need to sign is a "hold harmless" agreement indicating they will send a replacement unit and that I am not going to seek any further restitution or damages. No problem, I sign the document and email it back asking for a shipping number.
I then get a call from someone who sounded like they spoke unintelligible with a mouth full of food asking for a credit card number. I am baffled by the request because I am not purchasing a new unit, they are replacing it under warranty. Then she said they weren't charging anything. If your not charging anything why do you want my card#? She would not provide any explanation. I asked for something in writing because is sounded like a hoax.
If Sharp ultimately wanted a credit card for any reason, why didn't they say that at the first, second, third, or even fourth point of contact? Why is it the story on how to get the warranty replacement keeps changing.
Ultimately, it looks like I am buying a new microwave this weekend because Sharp refuses to honor their warranty.
Sharp Electronics Corporation Reviews
July 2014, I bought a Sharp Microwave to replace a GE Microwave that burned out after 12 years of use. I am kicking myself for not purchasing another GE.
April 5, the microwave makes a loud buzzing noise and starts to spark on the inside. I pull the plug, just as the inside wall of the microwave is melting and ready to catch fire.
I call Customer Service April 6 where they ask I email photos and state that they will send a replacement unit same day. I call back to make sure they received the photos and the story changes.
Now they want a safety inspector to call because of the fire hazard. I don't get a replacement until I get that call. I have to wait 3 days for my "turn" which makes me wonder how many fire hazards they have to deal with?
April 9, I call again... I didn't hear from the safety inspector. Where is my replacement? Now they claim the inspector closed the file based on the photos and a new unit would be mailed April 9 and that I should have it by Monday, April 13.
Here we are April 15, I call to see "where is the replacement". They did not send it because now they needed me to write a letter of demand to get the replacement. So I writ e a formal letter and email it off, but not before calling corporate and complaining to the person in charge of Reverse Logistics on their voice mail about the stories that keep changing.
I get a call then saying the document I need to sign is a "hold harmless" agreement indicating they will send a replacement unit and that I am not going to seek any further restitution or damages. No problem, I sign the document and email it back asking for a shipping number.
I then get a call from someone who sounded like they spoke unintelligible with a mouth full of food asking for a credit card number. I am baffled by the request because I am not purchasing a new unit, they are replacing it under warranty. Then she said they weren't charging anything. If your not charging anything why do you want my card#? She would not provide any explanation. I asked for something in writing because is sounded like a hoax.
If Sharp ultimately wanted a credit card for any reason, why didn't they say that at the first, second, third, or even fourth point of contact? Why is it the story on how to get the warranty replacement keeps changing.
Ultimately, it looks like I am buying a new microwave this weekend because Sharp refuses to honor their warranty.