Our Letter to Merrick Bank stating our complaint against Septic MAXX, aka American MAXX, Universal Administrators
Maria B. Treuter
McKinney, Texas 75069
Merrick Bank
Customer Service
P.O. Box 9201
Old Bethpage, NY 11804-900
Via: Certified Mail, Return Receipt Requested
Attention: Fraud Department
RE: Fraudulent/Scam Purchase/Charge To Credit Card #xxxxxxxxxxxx0286 on or about April 30, 2014 with respect to SepticMAXX
To Whom It May Concern:
After my husband, Kenneth W. Treuter’s telecom discussion earlier today with XXXX he did as she instructed and contacted SepticMAXX stating that he stands by his conclusion that the aforesaid company and its sales department procured a sale and charge to my credit card on said date by misleading, fraudulent/misrepresented statements made to him with respect to purchasing both a “septic protection” and “homeowner protection” plan which would protect us from septic system charges and repair or replacement of home appliances, wiring, plumbing etc. At said time he requested and was assured that he would receive a “policy” written contract detailing the protections and exclusions covered in the company’s protection plans/insurance policies. To date he has never received such written contracts and even though he requested the same three additional times the company only provided a glossy pamphlet titled SEPTIC MAXX “Maximum Security For Septic Systems” with a cover letter electronically singed by James Jackson, Customer Service.
Yesterday, when we attempted to use the “homeowner’s protection plan” our claim was flatly denied by SepticMAXX’s supposed “administrator” (Universal Administrator) and when my husband took strong exception to such through a telephone call which resulted in his discussion and complaining about the matter with a Melissa of SepticMAXX it became obvious to him that the company had defrauded him and outright lied to him at the time of the sale and the assurances given to him by James Jackson. My husband and I are now, more than at any previous time, convinced that the company and its plans are indeed a scam and that they use fraudulent claims and oversold statements in order to procure a sale.
After my husband called SepticMAXX today and Melissa answered the phone he requested to speak to James Jackson and after an long wait was connected to an individual identifying himself as Adam who stated that he would easily resolve our complaint by issuing a pro-rata refund and email my husband the amount that the company would intend to issue within three (3) to five (day)s and that the email would be sent by the end of the day (which should have been by 4:00 P.M., Texas central daylight time. And when it became obvious that the email was not going to be sent my husband called the company again and was connected to an individual who identified himself as Jack and then John who stated that he was aware of my husband’s previous conversation with Adam and that as soon as the company’s computer was fixed (repaired?) my husband would receive the promised email. However, the email was never sent or received.
The bottom line is this: we do not want to hear and deal with anymore of SepticMAXX’s misrepresentations, outright lies, and fraudulent activities. We want a full refund and a CHARGEBACK made against SepticMAXX so the full amount of the April 30, 2014 charge is cancelled and removed from our Merrick Bank Visa Account.
We will also be filing a complaint with Pam Bondi, Florida’s Attorney General, through her office’s consumer protection division (Office of the Attorney General, PL-01 The Capitol Tallahassee, Florida 32399-1050 Telephone: (850) 414-3990) and use of the Attorney General’s complaint form as provided by its website. In our complaint to Ms. Bondi’s office we shall detail why we know that SepticMAXX (at the least in our particular dealing with them) has proven itself to be a scam and a fraudulent company and request that it is both investigated and that a formal suit be filed against them through the proper judicial court system used by the Florida Attorney General’s office to protect consumers against such scams and fraudulent methods as those to which we have been subjected by SepticMAXX, James Jackson, Melissa, Adam, the company’s so-called claims Administrator company (which by all evidence available is not an independent company but simply a part and parcel part of SepticMAXX’s scam and defrauding company practices). Hopefully the company and its main players will find themselves indicted and prosecuted to the full extent of the law.
We shall look forward to your kind and courteous assistance in having the April 30, 2014 charge fully cancelled and the expended funds refunded to our Merrick Bank Credit Card Account.
We will continue to fully cooperate with your company through its agent(s), appeal to any and all state and federal consumer protection agencies and do all that is within our power to see that SepticMAXX is brought to justice and either shut down from calling on people such as we and cease and desist from scamming, lying to those from whom they seek to obtain funds for a worthless product/service, defrauding the public and carrying on their unlawful business practices.
Yours truly,
Maria B. Treuter
Copy: SepticMAXX, 4733 W. Atlantic Ave. C-7, Delray Beach, Florida 33445, Via United States Postal Service, Certified Mail, Return Receipt Requested
My husband purchased a 5-year product from a company called 'Septic Savior' 3-5 years ago. I just received a call this morning from someone named Steve. He wanted to talk to my husband, who was at work. I asked to take a message, and inquired what company he was with. He did not answer my question, and hung up on me when I requested removal from the call list if he could not give me proper identification.
I have caller I.D., so I called the number back and a woman answered. I told her I had just spoken with Steve, and tried to request removal from the call list again. The woman also hung up on me. I immediately called her back, and she didn't answer, instead sending my call to voicemail (no doubt because she recognized my number). I discovered by listening to the voicemail that this company is called 'Septic Maxx'.
I got online, and found their website. I called the number provided, and spoke with a customer service woman who was polite, albeit unhelpful. She informed me that my husband had purchased a product from them about 5 years ago (impossible if they are claiming to have only been in business since 2012). She said she couldn't take my number off the list because the call was supposedly from a telemarketing company. Since my husband HAD purchased a product from the company 'Septic Savior', and she said that he has an 'account' with Septic Maxx, I deduced that Septic Maxx and Septic Savior are one and the same.
The reason I am placing a harrassment claim is also because when my husband decided he did not want to use the product (due to no difference in the septic system), he was heavily pressured by the 'salesman', and the salesman began using underhanded derogatory remarks and insults to try to push my husband around. That is unprofessional and unbusinesslike. If someone doesn't want your product anymore, LET them make that decision! It's not your place to try to shove it down their throat, and will result in them being sure to NEVER buy your product again. My husband consistently got phone calls pestering him to pay, to buy, etc. Apparently, they still haven't let up, as they still call our number.
I just called them again, and spoke with a man who finally had the decency to work with me, and do me the courtesy of at least sending in a request to have my number removed. We'll see what happens, and if they do take my number off the list, and cease and desist, I am prepared to withdraw the harrassment claim.
Thanks for reading, and I hope something gets done about this scam.
I've had several very negative interactions with this company. I purchased their product once 10 years ago when i first moved inot my house. It was a one-year supply of their septic treatment product. I used it, but after reading what was needed to properly maintain a septic system, I changed to quarterly use of a product that was cheaper and available at my hardware store.
Three years after my original purchase, I recieved a call stating that I had not paid for my product and that I was being sent to collections. I disupted the charges and emailed them copies of my bank statements showing the original debit card transactions from several years past.
I recieved another call 6 months later with the same assertions. I asked them to refer to the email I had sent and please do not call again.
For the next 18 months, I contnued to recieve calls, threatening to take me to collections for a product I had paid for years ago. I told them that I would happily go to collections to prove my point and to take me off their call list.
Every 6 months or so, I get a call from these people trying to sell me their product. Every time they call I ask to be taken off their marketing list. My most recent call was today @ 1:10 PM ET.
Septic Maxx LLC Reviews
Our Letter to Merrick Bank stating our complaint against Septic MAXX, aka American MAXX, Universal Administrators
Maria B. Treuter
McKinney, Texas 75069
Merrick Bank
Customer Service
P.O. Box 9201
Old Bethpage, NY 11804-900
Via: Certified Mail, Return Receipt Requested
Attention: Fraud Department
RE: Fraudulent/Scam Purchase/Charge To Credit Card #xxxxxxxxxxxx0286 on or about April 30, 2014 with respect to SepticMAXX
To Whom It May Concern:
After my husband, Kenneth W. Treuter’s telecom discussion earlier today with XXXX he did as she instructed and contacted SepticMAXX stating that he stands by his conclusion that the aforesaid company and its sales department procured a sale and charge to my credit card on said date by misleading, fraudulent/misrepresented statements made to him with respect to purchasing both a “septic protection” and “homeowner protection” plan which would protect us from septic system charges and repair or replacement of home appliances, wiring, plumbing etc. At said time he requested and was assured that he would receive a “policy” written contract detailing the protections and exclusions covered in the company’s protection plans/insurance policies. To date he has never received such written contracts and even though he requested the same three additional times the company only provided a glossy pamphlet titled SEPTIC MAXX “Maximum Security For Septic Systems” with a cover letter electronically singed by James Jackson, Customer Service.
Yesterday, when we attempted to use the “homeowner’s protection plan” our claim was flatly denied by SepticMAXX’s supposed “administrator” (Universal Administrator) and when my husband took strong exception to such through a telephone call which resulted in his discussion and complaining about the matter with a Melissa of SepticMAXX it became obvious to him that the company had defrauded him and outright lied to him at the time of the sale and the assurances given to him by James Jackson. My husband and I are now, more than at any previous time, convinced that the company and its plans are indeed a scam and that they use fraudulent claims and oversold statements in order to procure a sale.
After my husband called SepticMAXX today and Melissa answered the phone he requested to speak to James Jackson and after an long wait was connected to an individual identifying himself as Adam who stated that he would easily resolve our complaint by issuing a pro-rata refund and email my husband the amount that the company would intend to issue within three (3) to five (day)s and that the email would be sent by the end of the day (which should have been by 4:00 P.M., Texas central daylight time. And when it became obvious that the email was not going to be sent my husband called the company again and was connected to an individual who identified himself as Jack and then John who stated that he was aware of my husband’s previous conversation with Adam and that as soon as the company’s computer was fixed (repaired?) my husband would receive the promised email. However, the email was never sent or received.
The bottom line is this: we do not want to hear and deal with anymore of SepticMAXX’s misrepresentations, outright lies, and fraudulent activities. We want a full refund and a CHARGEBACK made against SepticMAXX so the full amount of the April 30, 2014 charge is cancelled and removed from our Merrick Bank Visa Account.
We will also be filing a complaint with Pam Bondi, Florida’s Attorney General, through her office’s consumer protection division (Office of the Attorney General, PL-01 The Capitol Tallahassee, Florida 32399-1050 Telephone: (850) 414-3990) and use of the Attorney General’s complaint form as provided by its website. In our complaint to Ms. Bondi’s office we shall detail why we know that SepticMAXX (at the least in our particular dealing with them) has proven itself to be a scam and a fraudulent company and request that it is both investigated and that a formal suit be filed against them through the proper judicial court system used by the Florida Attorney General’s office to protect consumers against such scams and fraudulent methods as those to which we have been subjected by SepticMAXX, James Jackson, Melissa, Adam, the company’s so-called claims Administrator company (which by all evidence available is not an independent company but simply a part and parcel part of SepticMAXX’s scam and defrauding company practices). Hopefully the company and its main players will find themselves indicted and prosecuted to the full extent of the law.
We shall look forward to your kind and courteous assistance in having the April 30, 2014 charge fully cancelled and the expended funds refunded to our Merrick Bank Credit Card Account.
We will continue to fully cooperate with your company through its agent(s), appeal to any and all state and federal consumer protection agencies and do all that is within our power to see that SepticMAXX is brought to justice and either shut down from calling on people such as we and cease and desist from scamming, lying to those from whom they seek to obtain funds for a worthless product/service, defrauding the public and carrying on their unlawful business practices.
Yours truly,
Maria B. Treuter
Copy: SepticMAXX, 4733 W. Atlantic Ave. C-7, Delray Beach, Florida 33445, Via United States Postal Service, Certified Mail, Return Receipt Requested
My husband purchased a 5-year product from a company called 'Septic Savior' 3-5 years ago. I just received a call this morning from someone named Steve. He wanted to talk to my husband, who was at work. I asked to take a message, and inquired what company he was with. He did not answer my question, and hung up on me when I requested removal from the call list if he could not give me proper identification.
I have caller I.D., so I called the number back and a woman answered. I told her I had just spoken with Steve, and tried to request removal from the call list again. The woman also hung up on me. I immediately called her back, and she didn't answer, instead sending my call to voicemail (no doubt because she recognized my number). I discovered by listening to the voicemail that this company is called 'Septic Maxx'.
I got online, and found their website. I called the number provided, and spoke with a customer service woman who was polite, albeit unhelpful. She informed me that my husband had purchased a product from them about 5 years ago (impossible if they are claiming to have only been in business since 2012). She said she couldn't take my number off the list because the call was supposedly from a telemarketing company. Since my husband HAD purchased a product from the company 'Septic Savior', and she said that he has an 'account' with Septic Maxx, I deduced that Septic Maxx and Septic Savior are one and the same.
The reason I am placing a harrassment claim is also because when my husband decided he did not want to use the product (due to no difference in the septic system), he was heavily pressured by the 'salesman', and the salesman began using underhanded derogatory remarks and insults to try to push my husband around. That is unprofessional and unbusinesslike. If someone doesn't want your product anymore, LET them make that decision! It's not your place to try to shove it down their throat, and will result in them being sure to NEVER buy your product again. My husband consistently got phone calls pestering him to pay, to buy, etc. Apparently, they still haven't let up, as they still call our number.
I just called them again, and spoke with a man who finally had the decency to work with me, and do me the courtesy of at least sending in a request to have my number removed. We'll see what happens, and if they do take my number off the list, and cease and desist, I am prepared to withdraw the harrassment claim.
Thanks for reading, and I hope something gets done about this scam.
I've had several very negative interactions with this company. I purchased their product once 10 years ago when i first moved inot my house. It was a one-year supply of their septic treatment product. I used it, but after reading what was needed to properly maintain a septic system, I changed to quarterly use of a product that was cheaper and available at my hardware store.
Three years after my original purchase, I recieved a call stating that I had not paid for my product and that I was being sent to collections. I disupted the charges and emailed them copies of my bank statements showing the original debit card transactions from several years past.
I recieved another call 6 months later with the same assertions. I asked them to refer to the email I had sent and please do not call again.
For the next 18 months, I contnued to recieve calls, threatening to take me to collections for a product I had paid for years ago. I told them that I would happily go to collections to prove my point and to take me off their call list.
Every 6 months or so, I get a call from these people trying to sell me their product. Every time they call I ask to be taken off their marketing list. My most recent call was today @ 1:10 PM ET.