I shipped two books to Sellbooks.com via Fedex and received an email from them on November 4, 2013 that delivery was complete and inspection was complete and payment of $113.58 was pending within 10-15 business days. When I did not receive payment (via PayPal) within that time I contacted Sellbooks.com via email form on their website. I did not receive a reply, so I called them several times, each time leaving a message with my details. I did not receive a call back, so I sent them another email on December 9, 2013. Still I have received no reply and I have not received payment for books or return of the books that I sent them. I've copied the email from them below: On Mon, Nov 4, 2013 at 12:38 PM, SellBooks.com Customer Support wrote: Hello David, We are pleased to inform you that your Order #:143927 has now completed the inspection process. Step 1. Delivery - Complete Step 2. Inspection - Complete Step 3. Payment - Pending David, your order is now pending payment. SellBooks.com payment services will now process your payment via the selected preferred payment method that you have chosen in your account settings. Next, you will receive an automated email when the payment process is complete labeled "Payment Issued", this process takes between 10 and 15 business days. Please review your order below. All, if any, adjustments that have been made to your order during inspection have been outlined for you below. ISBN Title Each Total ISBN-10: 0073522759 ISBN-13: 978-0073522753 Nutrition For Healthy Living 2 @ $56.79 $113.58 Total: $113.58 Refusal of books: Following our Used Book Condition Policy: When a book doesn't meet our condition guidelines, customers are notified of the refused items via the "Inspection Complete" automated e-mail, this email defines the items in your order that were accepted and of any items that were refused for purchase. We will then hold onto any refused items for 30 days in order to arrange for the customer to pay for return shipping. After the 30 day period expires we then recycle the book without notice due to storage restraints. If one of your items has been refused because of not meeting our guidelines, please contact customer support to make arrangements for the items return. SellBooks.com, according to our terms of service does not pay for return shipping. If you are not interested in having the item returned please contact us so that we may clear it from our storage and we will recycle the item. Your orders current status can also be found by logging in at http://www.sellbooks.com and clicking on My Account. Thank you for your business, Sellbooks.com Customer Support _______________________________________ I have received no further communication from Sellbooks.com since the email copied above. _______________________________________ After several calls to Sellbooks.com, with no success, I contacted the BBB of Northern Indiana and received the following: Complaint ID#: 26052947 Business Name: Sellbooks BBB has made several attempts to contact the business regarding the above referenced complaint. We regret to inform you that we have not received a response from the company. BBB develops and maintains Reliability Reports on companies in our service area. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the company's failure to promptly give attention to the matter will be reflected in the report we give to consumers about them. If the company has contacted you in the interim, please notify BBB immediately. You may want to contact the Attorney General office at 1.800.382.5516 or www.in.gov/attorneygeneral. Sincerely, Susan Firestine Dispute Resolution/Business Review Specialist BBB of Northern Indiana [email protected] P.S. (If you have any attachments to send regarding this complaint, please reference the complaint number and send to email above) _______________________________________ I also contacted the Indiana Attorney General's Office and received the following: Your Indiana Attorney General Complaint, File # 14-CP-51238 Indiana Consumer Protection Division [email protected] Jan 31 Dear Mr. XXXX: The Consumer Protection Division has reviewed your recent complaint. Attached is information concerning how the office will proceed with your complaint. If you have any questions please see contact information on the attached letter. Sincerely, Office of the Indiana Attorney General Consumer Protection Division **Please do not respond to this e-mail as the account is not monitored. If you have any questions, call 1-800-382-5516** January 31, 2014 David XXXX XXX XXXX Street XXX, ME XXXXX Re: File No. 14-CP-51238 David XXXX vs. Sellbooks.com Dear Mr. XXXX The Consumer Protection Division received your complaint against Sellbooks.com and has assigned it to a Deputy Attorney General for possible litigation. Please note that Attorney General’s Office represents the State of Indiana in its interest in enforcing the consumer protection laws and does not represent you as an individual citizen. You may have your own private cause of action against Sellbooks.com, and we encourage you to seek out your own attorney if you choose to bring a private action. If you have additional information that you feel may be helpful to us, please send it to us and include the above-referenced file number. You may be contacted by our staff in order to obtain additional or clarifying information to assist the State in a possible action or to request your assistance as a witness. Upon completion of our internal review of this case, you will be notified if we intend to take any further action. There is no guarantee that you will receive any money or other relief related to your complaint. We do endeavor to enforce the consumer protection laws and protect consumers in this state against illegal and deceptive business practices. Thank you for filing a complaint with the Consumer Protection Division. We rely on concerned individuals to bring problems to our attention. We look forward to working with you to bring this matter to a satisfactory conclusion. Sincerely, Thomas Irons Deputy Attorney General
Sell Books Reviews
I shipped two books to Sellbooks.com via Fedex and received an email from them on November 4, 2013 that delivery was complete and inspection was complete and payment of $113.58 was pending within 10-15 business days. When I did not receive payment (via PayPal) within that time I contacted Sellbooks.com via email form on their website. I did not receive a reply, so I called them several times, each time leaving a message with my details. I did not receive a call back, so I sent them another email on December 9, 2013. Still I have received no reply and I have not received payment for books or return of the books that I sent them. I've copied the email from them below: On Mon, Nov 4, 2013 at 12:38 PM, SellBooks.com Customer Support wrote: Hello David, We are pleased to inform you that your Order #:143927 has now completed the inspection process. Step 1. Delivery - Complete Step 2. Inspection - Complete Step 3. Payment - Pending David, your order is now pending payment. SellBooks.com payment services will now process your payment via the selected preferred payment method that you have chosen in your account settings. Next, you will receive an automated email when the payment process is complete labeled "Payment Issued", this process takes between 10 and 15 business days. Please review your order below. All, if any, adjustments that have been made to your order during inspection have been outlined for you below. ISBN Title Each Total ISBN-10: 0073522759 ISBN-13: 978-0073522753 Nutrition For Healthy Living 2 @ $56.79 $113.58 Total: $113.58 Refusal of books: Following our Used Book Condition Policy: When a book doesn't meet our condition guidelines, customers are notified of the refused items via the "Inspection Complete" automated e-mail, this email defines the items in your order that were accepted and of any items that were refused for purchase. We will then hold onto any refused items for 30 days in order to arrange for the customer to pay for return shipping. After the 30 day period expires we then recycle the book without notice due to storage restraints. If one of your items has been refused because of not meeting our guidelines, please contact customer support to make arrangements for the items return. SellBooks.com, according to our terms of service does not pay for return shipping. If you are not interested in having the item returned please contact us so that we may clear it from our storage and we will recycle the item. Your orders current status can also be found by logging in at http://www.sellbooks.com and clicking on My Account. Thank you for your business, Sellbooks.com Customer Support _______________________________________ I have received no further communication from Sellbooks.com since the email copied above. _______________________________________ After several calls to Sellbooks.com, with no success, I contacted the BBB of Northern Indiana and received the following: Complaint ID#: 26052947 Business Name: Sellbooks BBB has made several attempts to contact the business regarding the above referenced complaint. We regret to inform you that we have not received a response from the company. BBB develops and maintains Reliability Reports on companies in our service area. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the company's failure to promptly give attention to the matter will be reflected in the report we give to consumers about them. If the company has contacted you in the interim, please notify BBB immediately. You may want to contact the Attorney General office at 1.800.382.5516 or www.in.gov/attorneygeneral. Sincerely, Susan Firestine Dispute Resolution/Business Review Specialist BBB of Northern Indiana [email protected] P.S. (If you have any attachments to send regarding this complaint, please reference the complaint number and send to email above) _______________________________________ I also contacted the Indiana Attorney General's Office and received the following: Your Indiana Attorney General Complaint, File # 14-CP-51238 Indiana Consumer Protection Division [email protected] Jan 31 Dear Mr. XXXX: The Consumer Protection Division has reviewed your recent complaint. Attached is information concerning how the office will proceed with your complaint. If you have any questions please see contact information on the attached letter. Sincerely, Office of the Indiana Attorney General Consumer Protection Division **Please do not respond to this e-mail as the account is not monitored. If you have any questions, call 1-800-382-5516** January 31, 2014 David XXXX XXX XXXX Street XXX, ME XXXXX Re: File No. 14-CP-51238 David XXXX vs. Sellbooks.com Dear Mr. XXXX The Consumer Protection Division received your complaint against Sellbooks.com and has assigned it to a Deputy Attorney General for possible litigation. Please note that Attorney General’s Office represents the State of Indiana in its interest in enforcing the consumer protection laws and does not represent you as an individual citizen. You may have your own private cause of action against Sellbooks.com, and we encourage you to seek out your own attorney if you choose to bring a private action. If you have additional information that you feel may be helpful to us, please send it to us and include the above-referenced file number. You may be contacted by our staff in order to obtain additional or clarifying information to assist the State in a possible action or to request your assistance as a witness. Upon completion of our internal review of this case, you will be notified if we intend to take any further action. There is no guarantee that you will receive any money or other relief related to your complaint. We do endeavor to enforce the consumer protection laws and protect consumers in this state against illegal and deceptive business practices. Thank you for filing a complaint with the Consumer Protection Division. We rely on concerned individuals to bring problems to our attention. We look forward to working with you to bring this matter to a satisfactory conclusion. Sincerely, Thomas Irons Deputy Attorney General