They kept our deposit after everything listed below. According to their attorney "they took a haircut on this as well" so they would not be refunding my $3000. As if somehow they were not the ones who completely botched the job. Also one thing to note is you do not actually contract with SAS Services Inc, which are the builders license and insurance certificate you receive, you contract with SAS Home Improvement LLC. We only noticed this after we began to demand they refund our money. Obviously this raises concerns. We had to remove everything they had done and start from scratch.
I have pictures, the letter from the Township and all other material electronically but it is too much to include here so I will attempt to summarize. It may be best to start with a quote from the letter the Charter Township of Independence gave us. "After a site visit on 7/29/14 by myself and the Building Inspector it was determined the work performed on the porch, stairs and walkway would not meet the minimum Michigan State Code requirements. We ended up with stairs that ranged from a height of 6 inches to 11 inches, with pitches of of over an inch on the tread. The pitches were off on the walkway and landing. They poured the concrete on the walkway up to the top of the threshold. They replaced our copper gutter with PVC which they were going to "paint". Even after I told them they would have to put something under the front door to stop any water from coming in the house while they were powerwashing because they poured up to the top of the threshold, they did not, and water and concrete grit flowed into the house, onto the hardwood floors and into the tongue and groove.They cut our copper sills on the french doors down with a pair of shears, leaving rough exposed edges.
Here is their laughable response to fix some of our problems:
To finish the job we need to power wash, patch some areas of the concrete, paint the front downspout PVC pipe , add ashphalt to the driveway at the first step, remove front door shave bottom to adjust correctly to fit and remove and raise the threshold to the front door above concrete grade, seal with polyurethane around front porch area and all areas where the concrete meets the house cleanup property and seal concrete. Thank you
On Jul 21, 2014 1:59 PM, wrote:
Dino,
Before we proceed I would like a complete bulleted outline of all work left to be done
as well as the proposed remediations. Thank you.
Essentially they wanted to add asphalt to build up my driveway to reduce the 11 inch first step and take off my front door and shave the bottom so it could accommodate a higher threshold so it wouldn't look like the concrete was poured up to the top
There is more, it was a comedy of errors, an expensive comedy of errors. After months of back and forth we finally decided to stop communicating with SAS and take our own action.
SAS Services, Inc. Reviews
They kept our deposit after everything listed below. According to their attorney "they took a haircut on this as well" so they would not be refunding my $3000. As if somehow they were not the ones who completely botched the job. Also one thing to note is you do not actually contract with SAS Services Inc, which are the builders license and insurance certificate you receive, you contract with SAS Home Improvement LLC. We only noticed this after we began to demand they refund our money. Obviously this raises concerns. We had to remove everything they had done and start from scratch.
I have pictures, the letter from the Township and all other material electronically but it is too much to include here so I will attempt to summarize. It may be best to start with a quote from the letter the Charter Township of Independence gave us. "After a site visit on 7/29/14 by myself and the Building Inspector it was determined the work performed on the porch, stairs and walkway would not meet the minimum Michigan State Code requirements. We ended up with stairs that ranged from a height of 6 inches to 11 inches, with pitches of of over an inch on the tread. The pitches were off on the walkway and landing. They poured the concrete on the walkway up to the top of the threshold. They replaced our copper gutter with PVC which they were going to "paint". Even after I told them they would have to put something under the front door to stop any water from coming in the house while they were powerwashing because they poured up to the top of the threshold, they did not, and water and concrete grit flowed into the house, onto the hardwood floors and into the tongue and groove.They cut our copper sills on the french doors down with a pair of shears, leaving rough exposed edges.
Here is their laughable response to fix some of our problems:
From: S Dino [mailto:[email protected]]
Sent: Tuesday, July 22, 2014 2:40 PM
To: Jason
Subject: Re:
Jason
To finish the job we need to power wash, patch some areas of the concrete, paint the front downspout PVC pipe , add ashphalt to the driveway at the first step, remove front door shave bottom to adjust correctly to fit and remove and raise the threshold to the front door above concrete grade, seal with polyurethane around front porch area and all areas where the concrete meets the house cleanup property and seal concrete. Thank you
On Jul 21, 2014 1:59 PM, wrote:
Dino,
Before we proceed I would like a complete bulleted outline of all work left to be done
as well as the proposed remediations. Thank you.
Essentially they wanted to add asphalt to build up my driveway to reduce the 11 inch first step and take off my front door and shave the bottom so it could accommodate a higher threshold so it wouldn't look like the concrete was poured up to the top
There is more, it was a comedy of errors, an expensive comedy of errors. After months of back and forth we finally decided to stop communicating with SAS and take our own action.