I had a new roof installed in April of 2011. Now, during the third winter of the roof installation, I had a major water leak on my kitchen ceiling, originating from a vent boot on the roof. Water ran into the kitchen cupboard, inside the insulation of the outside wall, and into the electrical circuits of my kitchen range. I made four desperate phone calls and left messages to the roofer, Sarkisian Builders, Inc., asking for help with problems regarding leaks from a roof they installed. All calls were left unaswered. Sarkisian did not answer the calls and did not offer to send someone to inspect and correct the problem. I am a 75-year old woman left in a desperate situation.
As I said, I am a 75-year old women and I was unable to climb up on the roof myself to temporarily repair the damage and stop the leak. I found a helper who determined that the leak was because of faulty installation of a vent pipe boot on a dormer roof. He installed a new boot and the leak stopped. I then emailed the receipt for this work to the email listed on Sarkisian Builders, Inc. website. The response I received was an intimidating, bulling email informing me that the one-year warranty on labor ( which I never received) had expired and they had no further obligation. They advised me to contact my insurance company.
In my “home repairs” folder I have records of the past thirty years of – proposal, estimates, bills, and receipt. Checking over the paperwork of the roofing contract, I could not find any notice about a one-year warranty on labor.
I had a reputable roofer inspect my roof. His assessment was that Sarkesian Builders, Inc. did not take into consideration that the dormer roof has little pitch and the vent pipe is located close to the edge of the roof. The result was the water damage that occurred to my home during the third New England winter of the roof installation. Over the thirty-five years I have lived in this house, I had never experienced a roof problem of this kind. I am appalled that, instead of investigating why the roof installation failed in the third winter, they left a seventy-five year old woman to her own devices with a severe leak in the kitchen and a ceiling about to fall down.
I have filed a complaint with the Better Business Bureau. However, even though it is the policy ot the BBB to publish all complaints against a business, they opted not to publish the defamatory responses I got back from Sarkisian Builders. Intead, the Better Business Bureau advised me to contact the MA Attorney General since they could not convince Sarkisian Builders to offer a solution.
Rebuttal by Sarkisian Builders.Inc :
The past client who identifies herself as “granny” called our offices over the weekend when we were closed. We immediately responded to her upon learning of her message with regard to her roof which was installed in 2011. Her message was rude, demanding, and insulting! Her claim of unanswered calls and no return call is false. We also have no record of her claim of calling 13 months after her roofs installation regarding an old sagging gutter that we reinstalled for her after completing the roof. If we had received that call even though it was past the one year warranty period we would have addressed it, as we value our clients and reputation! The gutter was attached correctly one year ago without incident. Most likely the cause of the gutter issue was that it had become clogged and sagged due to a year’s worth of debris. Sarkisian Builders did not reattach the gutter with the middle sagging. She supervised our work on a regular basis with a watchful eye and had the gutter been sagging she would have brought to our attention.
All of the past clients calls to our office, residences and her emails although very rude and insulting were responded to in a very timely manner.
The past client took it upon herself to hire another contractor to address both the gutter and vent pipe boot issues before we even had a chance to evaluate the situations. With regard to the roof, she rudely called insulting our integrity and emailed pictures of the roof after the vent pipe boot was replaced.
Sarkisian Builders installed the vent pipe boot correctly in 2011 and there had been no problems with the boot to this point. After reviewing the pictures that the past client emailed it was clear that the problem that developed during the winter of 2014 (well past the 1 year warranty period) and is a result of backup of ice and snow. The backup of ice and snow occurs when the snow buildup on the roof begins to melt during the day then refreezes when the temperature drops overnight. The thick layers of ice on her roof worked its way up under the vent pipe boot and pushed the boot up allowing water to enter, not an improper installation.
This is a separate issue which has nothing to do with the roof installation that we did back in 2011. Furthermore, I explained this to her when she told me I could claim the damage on my insurance as her high deductible prevents her from claiming the damage on her own insurance. I told her at that time that I would not be claiming any damages on our insurance.
Sarkisian Builders, Inc. did not accept the registered mail package that she sent as we were not claiming the damages. This issue was not pertinent to the roof installation in 2011.
In regard to her previous roof, I clearly remember her explaining that she had an issue with the vent pipe boot and the staining it caused on her ceiling. Having not seen it myself I can only assume that the failure of the vent pipe boot was also due to an ice back up issue as well as the roof itself lasted 15 years.
Lastly, once again her negative comments and her claims of Sarkisian Builders not answering the phone and offering solutions insinuating we are not reputable business are insulting untrue and not welcome!
As a last resort this former client took her case to the Trial Court of Massachusetts District Court Department Small Claims Session and lost. On March 10, 2015 Judgment was ruled in favor of Sarkisian Builders, Inc.
Sarkisian Builders, Inc. has an A+ rating with the Better Business Bureau.
Sarkisian Builders, Inc. Reviews
I had a new roof installed in April of 2011. Now, during the third winter of the roof installation, I had a major water leak on my kitchen ceiling, originating from a vent boot on the roof. Water ran into the kitchen cupboard, inside the insulation of the outside wall, and into the electrical circuits of my kitchen range. I made four desperate phone calls and left messages to the roofer, Sarkisian Builders, Inc., asking for help with problems regarding leaks from a roof they installed. All calls were left unaswered. Sarkisian did not answer the calls and did not offer to send someone to inspect and correct the problem. I am a 75-year old woman left in a desperate situation.
As I said, I am a 75-year old women and I was unable to climb up on the roof myself to temporarily repair the damage and stop the leak. I found a helper who determined that the leak was because of faulty installation of a vent pipe boot on a dormer roof. He installed a new boot and the leak stopped. I then emailed the receipt for this work to the email listed on Sarkisian Builders, Inc. website. The response I received was an intimidating, bulling email informing me that the one-year warranty on labor ( which I never received) had expired and they had no further obligation. They advised me to contact my insurance company.
In my “home repairs” folder I have records of the past thirty years of – proposal, estimates, bills, and receipt. Checking over the paperwork of the roofing contract, I could not find any notice about a one-year warranty on labor.
I had a reputable roofer inspect my roof. His assessment was that Sarkesian Builders, Inc. did not take into consideration that the dormer roof has little pitch and the vent pipe is located close to the edge of the roof. The result was the water damage that occurred to my home during the third New England winter of the roof installation. Over the thirty-five years I have lived in this house, I had never experienced a roof problem of this kind. I am appalled that, instead of investigating why the roof installation failed in the third winter, they left a seventy-five year old woman to her own devices with a severe leak in the kitchen and a ceiling about to fall down.
I have filed a complaint with the Better Business Bureau. However, even though it is the policy ot the BBB to publish all complaints against a business, they opted not to publish the defamatory responses I got back from Sarkisian Builders. Intead, the Better Business Bureau advised me to contact the MA Attorney General since they could not convince Sarkisian Builders to offer a solution.
The past client who identifies herself as “granny” called our offices over the weekend when we were closed. We immediately responded to her upon learning of her message with regard to her roof which was installed in 2011. Her message was rude, demanding, and insulting! Her claim of unanswered calls and no return call is false. We also have no record of her claim of calling 13 months after her roofs installation regarding an old sagging gutter that we reinstalled for her after completing the roof. If we had received that call even though it was past the one year warranty period we would have addressed it, as we value our clients and reputation! The gutter was attached correctly one year ago without incident. Most likely the cause of the gutter issue was that it had become clogged and sagged due to a year’s worth of debris. Sarkisian Builders did not reattach the gutter with the middle sagging. She supervised our work on a regular basis with a watchful eye and had the gutter been sagging she would have brought to our attention.
All of the past clients calls to our office, residences and her emails although very rude and insulting were responded to in a very timely manner.
The past client took it upon herself to hire another contractor to address both the gutter and vent pipe boot issues before we even had a chance to evaluate the situations. With regard to the roof, she rudely called insulting our integrity and emailed pictures of the roof after the vent pipe boot was replaced.
Sarkisian Builders installed the vent pipe boot correctly in 2011 and there had been no problems with the boot to this point. After reviewing the pictures that the past client emailed it was clear that the problem that developed during the winter of 2014 (well past the 1 year warranty period) and is a result of backup of ice and snow. The backup of ice and snow occurs when the snow buildup on the roof begins to melt during the day then refreezes when the temperature drops overnight. The thick layers of ice on her roof worked its way up under the vent pipe boot and pushed the boot up allowing water to enter, not an improper installation.
This is a separate issue which has nothing to do with the roof installation that we did back in 2011. Furthermore, I explained this to her when she told me I could claim the damage on my insurance as her high deductible prevents her from claiming the damage on her own insurance. I told her at that time that I would not be claiming any damages on our insurance.
Sarkisian Builders, Inc. did not accept the registered mail package that she sent as we were not claiming the damages. This issue was not pertinent to the roof installation in 2011.
In regard to her previous roof, I clearly remember her explaining that she had an issue with the vent pipe boot and the staining it caused on her ceiling. Having not seen it myself I can only assume that the failure of the vent pipe boot was also due to an ice back up issue as well as the roof itself lasted 15 years.
Lastly, once again her negative comments and her claims of Sarkisian Builders not answering the phone and offering solutions insinuating we are not reputable business are insulting untrue and not welcome!
As a last resort this former client took her case to the Trial Court of Massachusetts District Court Department Small Claims Session and lost. On March 10, 2015 Judgment was ruled in favor of Sarkisian Builders, Inc.
Sarkisian Builders, Inc. has an A+ rating with the Better Business Bureau.