We started a refi process in early november 2020. We sent all the papers they requested, had an appraisal and jumped through all their hoops and they will not return any of our phone calls. We have a credit of 834 so they couldn't turn us down. Their closing costs were exorbitant and their service is atrocious. I am going to report them to the bbb if we don't get our appraisal money back. Do not deal with this company. Our loan guy was owen.
I Just had a similar experience with them. Meghann did alot of small talk with us, stated she has been doing this for some time now and will be with us thru the whole process. I gave her all the info she asked for. No money was exchanged but after about 1 hour of bull shit talk, she stated she would call back after her boss interrupted her, and then let us hang out to dry. Three days had passed and never called us back .So we get a e-mail of denial letter on 11/3/21. Application was incomplete. WTF ??? So I sent her an e-mail reply. You dropped the ball and let us hanging. Told her she has NO / ZERO CREDIBILITY , and to go F___k herself, cause she is a liar. I was also told by Meghann my taxes were too high. WTF ??
We recently were also paired with Royal United from Lending Tree and applied for a refi in early November. To this day, March 9 we have not heard how the process is going. We paid for an appraisal and still nothing. We definitely are reporting them to the BBB if we don't get our appraisal money back and since we didn't drop the ball. We dealt with a guy named Owen. We have a near perfect credit score so there is no reason our loan shouldn't have gone through. I will tell everyone I know about this company and to steer clear of them.
I am not sure what to think of Royal United Mortgage if so I hope the personnel have my better interest at hand: Paid the $560.00 Appraisal Fee: If anything I hope this isn't a SCAM should have done some additional research, from what I understand the customer complaints is at an all TIME HIGH: Perhaps whoever is in charge of Royal United will do the proper thing which is to engage the customers as indicated: Will be contacting Royal United concerning PROGRESS if I am placed on HOLD well that I am aware I off to rocky start with Royal United:
Had similar experience as another customer with them charging my credit card for an appraisal and I haven't been approved or the appraisal scheduled. Just started the loan process so am already suspicious as I am currently working to get them to refund my appraisal fee ($490). Let them know I was getting competitive bids so was undecided who I would do business with. Seems like a ploy to force me to use them. Very unprofessional.
I was recently paired with Royal United Mortgage after filling in a rate request with LendingTree. Within minutes, I'd gotten ~7 calls from Royal United Mortgage and ended up speaking with a representative by the name of Justin. Justin got some basic information from me, and asked if it was acceptable to do a "soft-pull" credit report from TransUnion so that he could provide me with some approximate rates to see if we would do business together. I restated to Justin that these would be "soft-pull" inquires and was assured that they were only "soft-pull" inquiries. A short while later, I received alerts from Credit Karma that there were inquiries that had been made against my credit profile that were "hard-pull" inquiries.
I immediately contacted LendingTree and demanded an explanation. They stated that the only pulls they perform are soft-pulls. I spoke with two different representatives at LendingTree that stated the same fact. I asked them to terminate any request that I had with them and to rescind any requests that I had to any third parties. Following this conversation with LendingTree, I replied to an email sent by Justin demanding an explanation. This email and another follow-up email went unanswered.
Royal United Mortgage company tried calling twice July 22, and twice on July 23. The second time they called on July 23, I was available to answer and spoke with a woman named Courtney. She asked if I was any closer to making a decision of choosing them for my refinancing need. I explained my trepidation regarding the overall circumstances, and she was understanding. During the course of the discussion, she indicated that "everyone here knows it's a hard-pull inquiry" - which is extremely different than I was led to believe. I was deliberately lied to in the interview process, and then dusted when I asked for an explanation. This is an extremely unacceptable situation. I was told that they would withdraw the inquiry and that I would be removed from their call lists. I was assured of the same thing by LendingTree.
On August 8, I got another call from Caitlyn at Royal United Mortage wanting to know why I hadn't gotten a loan with them.
They have yet to rescind the inquiry, and after saying that they would on multiple occasions, the most they've done is send me the email address for the third-party company that they use for credit inquiries. They are basically saying that I have to file a dispute for their credit pull. They DID NOT have my explicit permission to pull my credit report, and yet they did anyway. To date, my FICO score is down about 23 points.
Beware using any company like LendingTree and their equivalents. They make a LOT of money selling your hot leads to these shady third-party companies. Had I known how I was going to be treated by Royal United Mortgage, I would NEVER have gone to LendingTree's website. I was deliberately lied to up front, and have gotten nothing but the run-around from their support. I filed a complaint with the Better Business Bureau in Indianapolis, IN (where they are headquartered) on July 23, 2014, and as of August 8, 2014 it has gone unanswered.
Royal United Mortgage Reviews
We started a refi process in early november 2020. We sent all the papers they requested, had an appraisal and jumped through all their hoops and they will not return any of our phone calls. We have a credit of 834 so they couldn't turn us down. Their closing costs were exorbitant and their service is atrocious. I am going to report them to the bbb if we don't get our appraisal money back. Do not deal with this company. Our loan guy was owen.
reply
I Just had a similar experience with them. Meghann did alot of small talk with us, stated she has been doing this for some time now and will be with us thru the whole process. I gave her all the info she asked for. No money was exchanged but after about 1 hour of bull shit talk, she stated she would call back after her boss interrupted her, and then let us hang out to dry. Three days had passed and never called us back .So we get a e-mail of denial letter on 11/3/21. Application was incomplete. WTF ??? So I sent her an e-mail reply. You dropped the ball and let us hanging. Told her she has NO / ZERO CREDIBILITY , and to go F___k herself, cause she is a liar. I was also told by Meghann my taxes were too high. WTF ??
horrible people to deal with
We recently were also paired with Royal United from Lending Tree and applied for a refi in early November. To this day, March 9 we have not heard how the process is going. We paid for an appraisal and still nothing. We definitely are reporting them to the BBB if we don't get our appraisal money back and since we didn't drop the ball. We dealt with a guy named Owen. We have a near perfect credit score so there is no reason our loan shouldn't have gone through. I will tell everyone I know about this company and to steer clear of them.
I am currently working with Royal United:
I am not sure what to think of Royal United Mortgage if so I hope the personnel have my better interest at hand: Paid the $560.00 Appraisal Fee: If anything I hope this isn't a SCAM should have done some additional research, from what I understand the customer complaints is at an all TIME HIGH: Perhaps whoever is in charge of Royal United will do the proper thing which is to engage the customers as indicated: Will be contacting Royal United concerning PROGRESS if I am placed on HOLD well that I am aware I off to rocky start with Royal United:
Appraisal Fee
Had similar experience as another customer with them charging my credit card for an appraisal and I haven't been approved or the appraisal scheduled. Just started the loan process so am already suspicious as I am currently working to get them to refund my appraisal fee ($490). Let them know I was getting competitive bids so was undecided who I would do business with. Seems like a ploy to force me to use them. Very unprofessional.
I was recently paired with Royal United Mortgage after filling in a rate request with LendingTree. Within minutes, I'd gotten ~7 calls from Royal United Mortgage and ended up speaking with a representative by the name of Justin. Justin got some basic information from me, and asked if it was acceptable to do a "soft-pull" credit report from TransUnion so that he could provide me with some approximate rates to see if we would do business together. I restated to Justin that these would be "soft-pull" inquires and was assured that they were only "soft-pull" inquiries. A short while later, I received alerts from Credit Karma that there were inquiries that had been made against my credit profile that were "hard-pull" inquiries.
I immediately contacted LendingTree and demanded an explanation. They stated that the only pulls they perform are soft-pulls. I spoke with two different representatives at LendingTree that stated the same fact. I asked them to terminate any request that I had with them and to rescind any requests that I had to any third parties. Following this conversation with LendingTree, I replied to an email sent by Justin demanding an explanation. This email and another follow-up email went unanswered.
Royal United Mortgage company tried calling twice July 22, and twice on July 23. The second time they called on July 23, I was available to answer and spoke with a woman named Courtney. She asked if I was any closer to making a decision of choosing them for my refinancing need. I explained my trepidation regarding the overall circumstances, and she was understanding. During the course of the discussion, she indicated that "everyone here knows it's a hard-pull inquiry" - which is extremely different than I was led to believe. I was deliberately lied to in the interview process, and then dusted when I asked for an explanation. This is an extremely unacceptable situation. I was told that they would withdraw the inquiry and that I would be removed from their call lists. I was assured of the same thing by LendingTree.
On August 8, I got another call from Caitlyn at Royal United Mortage wanting to know why I hadn't gotten a loan with them.
They have yet to rescind the inquiry, and after saying that they would on multiple occasions, the most they've done is send me the email address for the third-party company that they use for credit inquiries. They are basically saying that I have to file a dispute for their credit pull. They DID NOT have my explicit permission to pull my credit report, and yet they did anyway. To date, my FICO score is down about 23 points.
Beware using any company like LendingTree and their equivalents. They make a LOT of money selling your hot leads to these shady third-party companies. Had I known how I was going to be treated by Royal United Mortgage, I would NEVER have gone to LendingTree's website. I was deliberately lied to up front, and have gotten nothing but the run-around from their support. I filed a complaint with the Better Business Bureau in Indianapolis, IN (where they are headquartered) on July 23, 2014, and as of August 8, 2014 it has gone unanswered.
Stay as far away from this company as you can.
Scam Alert
Got from Lending Tree. Sent information and then radio silence.