I was leasing a property through the agent Mark Ramus until I was the told that the owner wanted to serve me with the 30 Day Notice to vacate, which I received on January 2, 2015. Ultimately, this was because my daughters friend who pretended to be my daughter in order to gain access to the property. Although my daughter was at home with me at the time that this friend wrecklessly drove a car down the street and damage 2 houses, which they tried to say it was my fault and I ultimately moved.
Appoximately 33 days later I call them on March 3, 2015 they said they would put it in the mail and I received the letter March 7, 2015. Unfortunately, I did not receive my deposit but instead a rather lenghty invoice from a company called Express Home Maintenance, which I tried to contact at the Magic Jack number provided but no answer. I also contacted Rowan Real Estate and they said they would get back to me in 48 hours.
They did not get back to me so I mailed them a certified letter below:
RE: Security Deposit (133 Crooked Putter Dr.)
I am in receipt of your itemized written accounting and disposition of my security deposit that was received on 3-7-2015, which is not in the allowable 30 days. Nevertheless I am writing this letter as a dispute regarding my security deposit, which as I understand should be my initial response to your claim against my security deposit prior to submitting a complaint per the Nevada Real Estate Division.
As you should be well aware the Nevada law permits a non-refundable deposit only for cleaning and this was not included in my lease agreement, therefore you are not entitled to claim it as a deduction. Furthermore, the charges that you have listed are a result of deferred maintenance or normal wear and tear on the property and not actual damages and can’t be charged to my security deposit legally, which is an unscrupulous practice and an attempt to keep my deposit and as such I have included an itemized explanation for your review.
Also you listed a company they were responsible for the maintenance, which is called Express Home Maintenance that is not licensed to operate or registered at the address provided, which is listed to Robert and Debra Fonseca but I was not able to contact them for their explanation of the charges at the magic jack number that was provided.
Finally this is an attempt to resolve this dispute I am expecting my deposit to be refunded with a deduction only for the invoice included which is for $150 for yard service as I was still a resident of the property and the difference of $1950 should be refunded. In closing it not my intention to escalate this matter further so I am hoping to receive an immediate response to my claim.
Cordially yours
Sheila Scott-Wallace
cc:
Rowan Real Estate
Mark Ramus
Bill Rowan
Robyne Stone
Conclusion:
I recived a call on Saturday from a representative of their company who told me the owner needs to meet with me and that none of the work was done and what I received in the mail was just an estimate. Of course that is even more confusing... Nevertheless, I would not waste my time meeting with them because this to me seems like unfair business practices and I am sure that I am not the first. However, I have so far filed a complaint with the BBB, Nevada Division of Real Estate and the Attorney General. I would appreciate any suggestions from anyone who might have that has experienced a similar situation.
Everybody knows being an investor/owner in Las Vegas can be a real pain. It's hard to come by good tenants these days. So, finding the right company is essential. Just when I thought I had lucked out with such a great group...Boom! Reality kicked me right in my sorry a**. Rowan Real Estate led me to believe that my property was in good hands and had been occupied for months without any issues. What a joke that was!
Come to find out, the tenants hadn't taken care of three HOA violations and were two weeks late on rent. The best part is that I only found this out when I received a penalty letter in the mail from the HOA outlining a list of fines due. Guess who got to pay that bill? That's right, me! When I called Rowan Real Estate to discuss the matter all I got was a series of excuses and not one apology. Couple of days later the tenants ditched the property.
Long story short, Rowan Real Estate took it upon themselves to take the security deposit money. While they were busy making sure their own end was covered, I got stuck paying $1,800 in damages that the tenants left behind. Never again! That was the first of my properties managed by Rowan Real Estate and the last! Take my advice and stear clear of this shady group!
I am not sure which property you owned so I do not know the particulars on, so I can only answer this with our procedures.
If our owners include us in the mailings of the HOA violations then on the first one we receive we contact the tenant and request that they take care of the violation and send us pictures so that we can then send an answer to the HOA that the violation has been cleared. If we receive a second notice we inform the tenant that we are sending our own team to clear the violation and they will be responsible for the cost. If the violation ever ends up with a fine that fine is charged to the tenant to reimburse the owner for the cost.
When a tenant is late on their rent, we serve them a 5-day notice to pay or quit. The very next business day we send an email to our owners that we have served the tenant and what the next step is. If a tenant vacates the property we do a move out inspection and charge the tenant for any damages or repairs that are not considered normal wear and tear by law. If the tenant has broken their lease we also charge the tenant for the remaining months rent of that term.
After 10 days of the notification sent to the tenant if they have not made arrangements to reimburse the owner then we put them into collections through our collection company.
We have never and never will take the security deposit as it is designed to be used to reimburse owners for repairs or refunded to the tenant if property left in good condition.
Rowan Real Estate & Rentals Reviews
I was leasing a property through the agent Mark Ramus until I was the told that the owner wanted to serve me with the 30 Day Notice to vacate, which I received on January 2, 2015. Ultimately, this was because my daughters friend who pretended to be my daughter in order to gain access to the property. Although my daughter was at home with me at the time that this friend wrecklessly drove a car down the street and damage 2 houses, which they tried to say it was my fault and I ultimately moved.
Appoximately 33 days later I call them on March 3, 2015 they said they would put it in the mail and I received the letter March 7, 2015. Unfortunately, I did not receive my deposit but instead a rather lenghty invoice from a company called Express Home Maintenance, which I tried to contact at the Magic Jack number provided but no answer. I also contacted Rowan Real Estate and they said they would get back to me in 48 hours.
They did not get back to me so I mailed them a certified letter below:
RE: Security Deposit (133 Crooked Putter Dr.)
I am in receipt of your itemized written accounting and disposition of my security deposit that was received on 3-7-2015, which is not in the allowable 30 days. Nevertheless I am writing this letter as a dispute regarding my security deposit, which as I understand should be my initial response to your claim against my security deposit prior to submitting a complaint per the Nevada Real Estate Division.
As you should be well aware the Nevada law permits a non-refundable deposit only for cleaning and this was not included in my lease agreement, therefore you are not entitled to claim it as a deduction. Furthermore, the charges that you have listed are a result of deferred maintenance or normal wear and tear on the property and not actual damages and can’t be charged to my security deposit legally, which is an unscrupulous practice and an attempt to keep my deposit and as such I have included an itemized explanation for your review.
Also you listed a company they were responsible for the maintenance, which is called Express Home Maintenance that is not licensed to operate or registered at the address provided, which is listed to Robert and Debra Fonseca but I was not able to contact them for their explanation of the charges at the magic jack number that was provided.
Finally this is an attempt to resolve this dispute I am expecting my deposit to be refunded with a deduction only for the invoice included which is for $150 for yard service as I was still a resident of the property and the difference of $1950 should be refunded. In closing it not my intention to escalate this matter further so I am hoping to receive an immediate response to my claim.
Cordially yours
Sheila Scott-Wallace
cc:
Rowan Real Estate
Mark Ramus
Bill Rowan
Robyne Stone
Conclusion:
I recived a call on Saturday from a representative of their company who told me the owner needs to meet with me and that none of the work was done and what I received in the mail was just an estimate. Of course that is even more confusing... Nevertheless, I would not waste my time meeting with them because this to me seems like unfair business practices and I am sure that I am not the first. However, I have so far filed a complaint with the BBB, Nevada Division of Real Estate and the Attorney General. I would appreciate any suggestions from anyone who might have that has experienced a similar situation.
Everybody knows being an investor/owner in Las Vegas can be a real pain. It's hard to come by good tenants these days. So, finding the right company is essential. Just when I thought I had lucked out with such a great group...Boom! Reality kicked me right in my sorry a**. Rowan Real Estate led me to believe that my property was in good hands and had been occupied for months without any issues. What a joke that was!
Come to find out, the tenants hadn't taken care of three HOA violations and were two weeks late on rent. The best part is that I only found this out when I received a penalty letter in the mail from the HOA outlining a list of fines due. Guess who got to pay that bill? That's right, me! When I called Rowan Real Estate to discuss the matter all I got was a series of excuses and not one apology. Couple of days later the tenants ditched the property.
Long story short, Rowan Real Estate took it upon themselves to take the security deposit money. While they were busy making sure their own end was covered, I got stuck paying $1,800 in damages that the tenants left behind. Never again! That was the first of my properties managed by Rowan Real Estate and the last! Take my advice and stear clear of this shady group!
In response to complaint
I am not sure which property you owned so I do not know the particulars on, so I can only answer this with our procedures.
If our owners include us in the mailings of the HOA violations then on the first one we receive we contact the tenant and request that they take care of the violation and send us pictures so that we can then send an answer to the HOA that the violation has been cleared. If we receive a second notice we inform the tenant that we are sending our own team to clear the violation and they will be responsible for the cost. If the violation ever ends up with a fine that fine is charged to the tenant to reimburse the owner for the cost.
When a tenant is late on their rent, we serve them a 5-day notice to pay or quit. The very next business day we send an email to our owners that we have served the tenant and what the next step is. If a tenant vacates the property we do a move out inspection and charge the tenant for any damages or repairs that are not considered normal wear and tear by law. If the tenant has broken their lease we also charge the tenant for the remaining months rent of that term.
After 10 days of the notification sent to the tenant if they have not made arrangements to reimburse the owner then we put them into collections through our collection company.
We have never and never will take the security deposit as it is designed to be used to reimburse owners for repairs or refunded to the tenant if property left in good condition.