I purchased the Briar Row Gray living room set in 2013 and paid for the extra fabric protection which came with a 3-year warranty. I called Rooms To Go's Customer Service Department today as another one of the buttons popped off and was told that the warranty I have only covers food and beverage stains. The furniture is of poor quality and it looks like I have had it for 90 years...thus saying the fabric and quality is run down and has not kept its lusture. I rarely have visitors so it should not have wear and tear as it appears it has.
I will never purchase from there again as they do not live up to their warranty or service they claim when you are making your purchase.
I ordered furniture for my daughter's apartment and had to take 2 days off to accommodate separate delivery dates. They delivered a piece of her furniture (picture attached) with the entire door broken off. Was told to keep the furniture and contact customer "support" to arrange ANOTHER delivery. After sitting on hold for over 10 minutes, an extremely unprofessional and rude person answered the phone, only to tell me that they would deliver a replacement in 6 more days (this after waiting over a week for the initial delivery). When I said that was unacceptable, I was told "Sorry. That is your only option".. ??? So, now, they want me to take another day off work to wait for what I'm now being told will be an "all day delivery" - since they are "having to make another trip" without a window of time that they will be there. I am so very sorry to inconvenience your company.
How rude of me to expect that (1) the piece of $900 furniture I ordered be delivered NOT BROKEN (2) that I want it replaced immediately (3) that I'm "inconveniencing" YOU to have to wait at around a THIRD day to accept a delivery... This is, by far, the WORST experience I have EVER had as a consumer. I asked to speak with a supervisor only to be told she was too busy to take my call and she would have to call me back. I waited an hour, then called again. Was told the same thing from a equally pleasant representative.. Then was told it would probably be even longer than 6 days because the item was "not in stock". Left another message for the "Supervisor" and was told she had until the end of the day to call me back.. NO call back - real surprise! I am the VP of Sales for a large company and can't imagine EVER treating any consumer - small or large - in this manner. Save your time, money (obviously the quality of their furniture can even make it one day), and sanity. Furniture shop ANYWHERE other than Rooms to Go!
Rooms To Go.com, Inc. Reviews
I purchased the Briar Row Gray living room set in 2013 and paid for the extra fabric protection which came with a 3-year warranty. I called Rooms To Go's Customer Service Department today as another one of the buttons popped off and was told that the warranty I have only covers food and beverage stains. The furniture is of poor quality and it looks like I have had it for 90 years...thus saying the fabric and quality is run down and has not kept its lusture. I rarely have visitors so it should not have wear and tear as it appears it has.
I will never purchase from there again as they do not live up to their warranty or service they claim when you are making your purchase.
I ordered furniture for my daughter's apartment and had to take 2 days off to accommodate separate delivery dates. They delivered a piece of her furniture (picture attached) with the entire door broken off. Was told to keep the furniture and contact customer "support" to arrange ANOTHER delivery. After sitting on hold for over 10 minutes, an extremely unprofessional and rude person answered the phone, only to tell me that they would deliver a replacement in 6 more days (this after waiting over a week for the initial delivery). When I said that was unacceptable, I was told "Sorry. That is your only option".. ??? So, now, they want me to take another day off work to wait for what I'm now being told will be an "all day delivery" - since they are "having to make another trip" without a window of time that they will be there. I am so very sorry to inconvenience your company.
How rude of me to expect that (1) the piece of $900 furniture I ordered be delivered NOT BROKEN (2) that I want it replaced immediately (3) that I'm "inconveniencing" YOU to have to wait at around a THIRD day to accept a delivery... This is, by far, the WORST experience I have EVER had as a consumer. I asked to speak with a supervisor only to be told she was too busy to take my call and she would have to call me back. I waited an hour, then called again. Was told the same thing from a equally pleasant representative.. Then was told it would probably be even longer than 6 days because the item was "not in stock". Left another message for the "Supervisor" and was told she had until the end of the day to call me back.. NO call back - real surprise! I am the VP of Sales for a large company and can't imagine EVER treating any consumer - small or large - in this manner. Save your time, money (obviously the quality of their furniture can even make it one day), and sanity. Furniture shop ANYWHERE other than Rooms to Go!