My name is Giselle Kuehner and in January a mutual friend told me about Rodan and Fields. I had never heard of them but they do skin care and asked if I would be interested in hearing more. I was unemployed at the time and I was open to new job opportunities. There was a chance to be a consultant. I spoke to lady named Ullana who told me the benefits of being a consultant. I explained I don't have the money but I can think about it. I was unable to sign up for the full package but I could do 40. I nievely gave her my debit card and information. I only authorized the 40 purchase.
A couple weeks I spoke to her and I got a recruitting job. I told Ullana I can't commit to this opportunity. I didn't have the time or the money to put in and I'm not interested in going further. At no time did she tell me that I would be getting products that I never ordered every month and charging my card over 116.00 a month. I never signed anything or agreed to that. Plus I made her aware that I suffer from a skin condition due to my Lupus so I probably can't even use these skin care products. Rodan and Fields sent me emails but I never acknowledged them or agreed to anything. I told her I wasn't interested so there was nothing to keep track of.
This past week my boyfriend noticed yet another charge on our statement and asked me what Rodan and Fields was? He explained that there was a charge of 116 taken out. I was shocked because I never ordered anything. He said well this has been happening for the past 4 month but he just thought I went shopping and didn't think of approaching me. He pulled up our bank statements and they have been taken out the money for the past 4 months. I was so angry I contacted Ullana and she just pushed over to sales support. I called sales support and explained my sitituation. They pretty much called me a liar and said I agreed to this. I never agreed to anything but the initial 40 dollars. I explained I never received the products. They said well there is nothing they can do to compensate me unless I said the products that I never received back. I then went back to Ullana again and explained to her I need my money asap. She contacted Fedex and had a pic taken of my house and said. "This is your house right" "You go in this way" This is where they said they dropped it off. I'm not trying to make trouble but over 400 dollars is a big deal to me. I have a contract recruiting job. I can't even afford health insurance and the cost of my meds. Why would I put over 116 plus 24.95 a month out and not pay for my Lupus. I'm disgusted beyond belief. This has taken up from my time at work. This Company is beyond shady. They refuse to help unless I ship back a product that I don't have. They are the makers of Proactive. I know their reputation matters a lot to them. Please help me if you can. I have tried to resolve this but no one will help me. If I had the product I would gladley ship it back but I don't.
I went to a party with a Rodan and Fields representative. They promoted the products from Rodan and Fields. I purchased a Redifine Regimen which consisted of four products which are to be combined in steps. I used the products which included a scrub/clay mask, a toner and a lotion. By the first five minutes my face was burning like crazy. I took all the material off and went to work. Within an hour my face swelled up and I had welts on my face and down my neck. I called customer service who tried to strong sell me into another product. I wanted to just return the product period. The purchase receipt said there is a 60 day return policy (minus the shipping and handling). I sent the entire set of products back (at my expense $ 12) and I didn't get my money returned. I called over there and they did not have record of receiving the package. I told the rep I had the receipt from the post office and she then asked for the number on the receipt.
The representative was extremely rude and told me she had to charge me for one of the other items (seperate from the package I purchased) and my return would not occur for another 3-4 weeks. She tried to hard sell me on more products. I only wanted to get off the phone. Three weeks go by and I went to go on a trip and my account was overdrafted so I couldn't take out money from it while in another state. Rodan and Fields charged me over $250 for products and shipped a box to my door of the same regimine I returned for the bad reaction all without my permission.
Now I have to take the box back, pay $ 12 again and their shipping and handling fees for something I did not buy!
Rodan & Fields, LLC Reviews
My name is Giselle Kuehner and in January a mutual friend told me about Rodan and Fields. I had never heard of them but they do skin care and asked if I would be interested in hearing more. I was unemployed at the time and I was open to new job opportunities. There was a chance to be a consultant. I spoke to lady named Ullana who told me the benefits of being a consultant. I explained I don't have the money but I can think about it. I was unable to sign up for the full package but I could do 40. I nievely gave her my debit card and information. I only authorized the 40 purchase.
A couple weeks I spoke to her and I got a recruitting job. I told Ullana I can't commit to this opportunity. I didn't have the time or the money to put in and I'm not interested in going further. At no time did she tell me that I would be getting products that I never ordered every month and charging my card over 116.00 a month. I never signed anything or agreed to that. Plus I made her aware that I suffer from a skin condition due to my Lupus so I probably can't even use these skin care products. Rodan and Fields sent me emails but I never acknowledged them or agreed to anything. I told her I wasn't interested so there was nothing to keep track of.
This past week my boyfriend noticed yet another charge on our statement and asked me what Rodan and Fields was? He explained that there was a charge of 116 taken out. I was shocked because I never ordered anything. He said well this has been happening for the past 4 month but he just thought I went shopping and didn't think of approaching me. He pulled up our bank statements and they have been taken out the money for the past 4 months. I was so angry I contacted Ullana and she just pushed over to sales support. I called sales support and explained my sitituation. They pretty much called me a liar and said I agreed to this. I never agreed to anything but the initial 40 dollars. I explained I never received the products. They said well there is nothing they can do to compensate me unless I said the products that I never received back. I then went back to Ullana again and explained to her I need my money asap. She contacted Fedex and had a pic taken of my house and said. "This is your house right" "You go in this way" This is where they said they dropped it off. I'm not trying to make trouble but over 400 dollars is a big deal to me. I have a contract recruiting job. I can't even afford health insurance and the cost of my meds. Why would I put over 116 plus 24.95 a month out and not pay for my Lupus. I'm disgusted beyond belief. This has taken up from my time at work. This Company is beyond shady. They refuse to help unless I ship back a product that I don't have. They are the makers of Proactive. I know their reputation matters a lot to them. Please help me if you can. I have tried to resolve this but no one will help me. If I had the product I would gladley ship it back but I don't.
I went to a party with a Rodan and Fields representative. They promoted the products from Rodan and Fields. I purchased a Redifine Regimen which consisted of four products which are to be combined in steps. I used the products which included a scrub/clay mask, a toner and a lotion. By the first five minutes my face was burning like crazy. I took all the material off and went to work. Within an hour my face swelled up and I had welts on my face and down my neck. I called customer service who tried to strong sell me into another product. I wanted to just return the product period. The purchase receipt said there is a 60 day return policy (minus the shipping and handling). I sent the entire set of products back (at my expense $ 12) and I didn't get my money returned. I called over there and they did not have record of receiving the package. I told the rep I had the receipt from the post office and she then asked for the number on the receipt.
The representative was extremely rude and told me she had to charge me for one of the other items (seperate from the package I purchased) and my return would not occur for another 3-4 weeks. She tried to hard sell me on more products. I only wanted to get off the phone. Three weeks go by and I went to go on a trip and my account was overdrafted so I couldn't take out money from it while in another state. Rodan and Fields charged me over $250 for products and shipped a box to my door of the same regimine I returned for the bad reaction all without my permission.
Now I have to take the box back, pay $ 12 again and their shipping and handling fees for something I did not buy!