I bought a new vehicle in December 2013 and traded in my old vehicle. Of course, my insurance went up, so when I went online to pay it--I noticed my old vehicle was still there. I called them and they said it was the Holidays and corporate just hadn't taken it off. So I paid my new insurance in full, thinking my old policy would just roll over as a credit when I renewed.
Then I moved out of State and when I got a new Insurance Agent here, was told my old car was still on there and I was being charged!
I called Robert Ricardo agency THREE TIMES! My agent here called them. The Allstate help line called them!! THAT's FIVE CALLS AND THEY NEVER ONCE CALLED ME BACK!! How unprofessional!
I finally called and said, you can't keep my money! I'm filing a complaint with the BBB. That got their attention--I got a voicemail from a girl in his office saying they were going to take care of it--and an EMAIL from this guy saying he'd taken care of it.
I foolishly believed them!!! That was early May.
Well--now it's nearly JULY 2014--I get another BILL from these guys! He gave me a refund for my old car but promptly used it to insure my new car in the state I was no longer living! So I've been billed this whole time for a second policy in Florida!!!!!!
And I was told by the Allstate Help Line that they couldn't cancel it--only this guy could! The guy who doesn't return his phone calls!!! And if I didn't pay that bill, my credit would be dinged for 'non-payment'!!!
So I spent 1 1/2 hours on the phone with Allstate and finally had to get a REGIONAL MANAGER get involved to get my insurance cancelled with this guy.
The Regional Manager said this Ricardo guy said my agent here had never called him (lies!) That I'd never asked to have my policy cancelled (lies!) Did he even LISTEN to my voicemail? Or my new agent's even?
NO!!! It took a Regional Manager at Allstate to get him to do anything.
FIND ANOTHER AGENT and save yourself a BIG HEADACHE!! It's nearly July and I'm still wrangling with this guy.
Robert Ricardo Agency Reviews
I bought a new vehicle in December 2013 and traded in my old vehicle. Of course, my insurance went up, so when I went online to pay it--I noticed my old vehicle was still there. I called them and they said it was the Holidays and corporate just hadn't taken it off. So I paid my new insurance in full, thinking my old policy would just roll over as a credit when I renewed.
Then I moved out of State and when I got a new Insurance Agent here, was told my old car was still on there and I was being charged!
I called Robert Ricardo agency THREE TIMES! My agent here called them. The Allstate help line called them!! THAT's FIVE CALLS AND THEY NEVER ONCE CALLED ME BACK!! How unprofessional!
I finally called and said, you can't keep my money! I'm filing a complaint with the BBB. That got their attention--I got a voicemail from a girl in his office saying they were going to take care of it--and an EMAIL from this guy saying he'd taken care of it.
I foolishly believed them!!! That was early May.
Well--now it's nearly JULY 2014--I get another BILL from these guys! He gave me a refund for my old car but promptly used it to insure my new car in the state I was no longer living! So I've been billed this whole time for a second policy in Florida!!!!!!
And I was told by the Allstate Help Line that they couldn't cancel it--only this guy could! The guy who doesn't return his phone calls!!! And if I didn't pay that bill, my credit would be dinged for 'non-payment'!!!
So I spent 1 1/2 hours on the phone with Allstate and finally had to get a REGIONAL MANAGER get involved to get my insurance cancelled with this guy.
The Regional Manager said this Ricardo guy said my agent here had never called him (lies!) That I'd never asked to have my policy cancelled (lies!) Did he even LISTEN to my voicemail? Or my new agent's even?
NO!!! It took a Regional Manager at Allstate to get him to do anything.
FIND ANOTHER AGENT and save yourself a BIG HEADACHE!! It's nearly July and I'm still wrangling with this guy.
UNBELIEVABLE!!!