On 17 September 2013 I gave my 2000 Harley Davidson Motorcycle to Robert Woodward, owner of Rob’s Cycle Supply, under the agreement that he would complete a “wide tire kit” by approximately December 2013, well in advance of the upcoming spring. After paying the full amount, of $3,850, I began to get mixed stories on the whereabouts and progress of my motorcycle (approximately $2,500 of the total $3,800 paid were for parts). Approximately 4 months later I inquired about the bike and apprehensively learned it was moved to another mechanic (30 minutes away) for completion, without my permission. Over the next two months I continually asked Mr. Woodward for periodic updates about the motorcycle for which he never returned a single phone call nor did he get me any progress pictures of the work being done (which he claimed to have seen and promised to forward me). When I would contact Mr.
Woodward he repeatedly bashed the other mechanic's name and reputation in addition to continually blaming his lack of knowledge about my motorcycle on said mechanic. At this point I became very concerned for the safety of my motorcycle and the money I had given to Robs Cycle Supply. On Tuesday the 1st of April 2014 I inquired with a friend, who was previously employed with Rob’s Cycle Supply, and asked if he still worked for Mr. Woodward or had any knowledge of the whereabouts of my motorcycle. I was told he quit months ago due to repeatedly watching Mr. Woodward lie to customers who were in similar situations as mine. I was given the name and contact information of Mr. Kevin Tyler whom Mr. Woodward previously claimed he have given my motorcycle to months prior. Upon contacting Mr. Tyler I was informed neither my motorcycle nor any parts for it were ever delivered to him. Mr. Tyler was in fact told by Mr. Woodward that the customer (me) canceled the job because I could not afford it. Mr. Tyler was also previously employed at Rob’s Cycle Supply and had quit because he could no longer handle observing Mr. Woodward repeatedly lie to customers about their property and money and having himself and other fellow employees blamed for such scenarios. Later that day I went to Rob’s Cycle Supply and asked an employee to take me downstairs in attempt to find my motorcycle, which they did, and I found and photographed my motorcycle. Mr Woodward then claimed that he had the bike removed from Mr Tyler’s, by an employee he addressed as “Hammer”, the previous Saturday (29 April 2014). Mr. Woodward again claimed the bike had indeed been with Mr. Tyler all winter and only then (4 days after retrieving the bike, when I walked into his store) did he decide to inform me the job was never started and he saw no reason to inform me of this prior. I removed my motorcycle from Rob’s Cycle Supply and was promised a full refund the next day which was not met. This refund wasn’t met because the money had to be transferred from a First Niagara Bank (located approximately 2 miles from Rob’s Cycle Supply) to an Empower Federal Credit Union (located approximately 6 miles from Rob’s Cycle Supply), a clear attempt to further defer my refund. At this point I again contacted Mr. Tyler and asked that he accompany me to Rob’s Cycle Supply in order to finalize exactly where my motorcycle, money and parts had been over the past 6 months. Mr. Tyler agreed and on the 3rd of April 2014 we confronted Mr. Woodward with all of the lies we had both been told. We were also accompanied by an acquaintance of Mr. Tyler’s whose motorcycle has been awaiting work at Rob’s Cycle Supply for over 1 year. Mr. Woodward dodged all story shortcomings by blaming “Hammer”, an employee because “he can’t keep track of the motorcycles” but still could somehow immediately guarantee the whereabouts and progress to customers whenever they inquired. “Hammer” was present at the time and agreed with Mr. Tyler that the bike had never been moved nor had he ever been asked to move it. Mr Woodward again agreed to give me my refund but was unable to provide me any proof of the promised transfer of money (for my refund) nor was he able to present a single receipt for any of the parts he claimed to have ordered for my motorcycle months prior.
I was forced to take Mr. Woodward to court (to which he did not show), write the BBB and contact local authorities to further protect what was rightfully mine. Because of doing so Mr. Woodward then informed me he would intentionally delay my refund as retribution for me taking legal action. After winning my court case I still found it nearly impossible to collect my refund due to Mr. Woodward's deceptive personality. Only after finding his residence, informing his wife of his actions, and then being forced to stoop to his level and lie about my next legal action did I get my money back. Money which undoubtedly was for another unsuspecting customer's project.
I encourage all potential patrons to google his countless Onondaga county tax warrants and the $152,000.00 judgment against him by Workers Compensation (link below)
Rob's Cycle Supply Reviews
On 17 September 2013 I gave my 2000 Harley Davidson Motorcycle to Robert Woodward, owner of Rob’s Cycle Supply, under the agreement that he would complete a “wide tire kit” by approximately December 2013, well in advance of the upcoming spring. After paying the full amount, of $3,850, I began to get mixed stories on the whereabouts and progress of my motorcycle (approximately $2,500 of the total $3,800 paid were for parts). Approximately 4 months later I inquired about the bike and apprehensively learned it was moved to another mechanic (30 minutes away) for completion, without my permission. Over the next two months I continually asked Mr. Woodward for periodic updates about the motorcycle for which he never returned a single phone call nor did he get me any progress pictures of the work being done (which he claimed to have seen and promised to forward me). When I would contact Mr.
Woodward he repeatedly bashed the other mechanic's name and reputation in addition to continually blaming his lack of knowledge about my motorcycle on said mechanic. At this point I became very concerned for the safety of my motorcycle and the money I had given to Robs Cycle Supply. On Tuesday the 1st of April 2014 I inquired with a friend, who was previously employed with Rob’s Cycle Supply, and asked if he still worked for Mr. Woodward or had any knowledge of the whereabouts of my motorcycle. I was told he quit months ago due to repeatedly watching Mr. Woodward lie to customers who were in similar situations as mine. I was given the name and contact information of Mr. Kevin Tyler whom Mr. Woodward previously claimed he have given my motorcycle to months prior. Upon contacting Mr. Tyler I was informed neither my motorcycle nor any parts for it were ever delivered to him. Mr. Tyler was in fact told by Mr. Woodward that the customer (me) canceled the job because I could not afford it. Mr. Tyler was also previously employed at Rob’s Cycle Supply and had quit because he could no longer handle observing Mr. Woodward repeatedly lie to customers about their property and money and having himself and other fellow employees blamed for such scenarios. Later that day I went to Rob’s Cycle Supply and asked an employee to take me downstairs in attempt to find my motorcycle, which they did, and I found and photographed my motorcycle. Mr Woodward then claimed that he had the bike removed from Mr Tyler’s, by an employee he addressed as “Hammer”, the previous Saturday (29 April 2014). Mr. Woodward again claimed the bike had indeed been with Mr. Tyler all winter and only then (4 days after retrieving the bike, when I walked into his store) did he decide to inform me the job was never started and he saw no reason to inform me of this prior. I removed my motorcycle from Rob’s Cycle Supply and was promised a full refund the next day which was not met. This refund wasn’t met because the money had to be transferred from a First Niagara Bank (located approximately 2 miles from Rob’s Cycle Supply) to an Empower Federal Credit Union (located approximately 6 miles from Rob’s Cycle Supply), a clear attempt to further defer my refund. At this point I again contacted Mr. Tyler and asked that he accompany me to Rob’s Cycle Supply in order to finalize exactly where my motorcycle, money and parts had been over the past 6 months. Mr. Tyler agreed and on the 3rd of April 2014 we confronted Mr. Woodward with all of the lies we had both been told. We were also accompanied by an acquaintance of Mr. Tyler’s whose motorcycle has been awaiting work at Rob’s Cycle Supply for over 1 year. Mr. Woodward dodged all story shortcomings by blaming “Hammer”, an employee because “he can’t keep track of the motorcycles” but still could somehow immediately guarantee the whereabouts and progress to customers whenever they inquired. “Hammer” was present at the time and agreed with Mr. Tyler that the bike had never been moved nor had he ever been asked to move it. Mr Woodward again agreed to give me my refund but was unable to provide me any proof of the promised transfer of money (for my refund) nor was he able to present a single receipt for any of the parts he claimed to have ordered for my motorcycle months prior.
I was forced to take Mr. Woodward to court (to which he did not show), write the BBB and contact local authorities to further protect what was rightfully mine. Because of doing so Mr. Woodward then informed me he would intentionally delay my refund as retribution for me taking legal action. After winning my court case I still found it nearly impossible to collect my refund due to Mr. Woodward's deceptive personality. Only after finding his residence, informing his wife of his actions, and then being forced to stoop to his level and lie about my next legal action did I get my money back. Money which undoubtedly was for another unsuspecting customer's project.
I encourage all potential patrons to google his countless Onondaga county tax warrants and the $152,000.00 judgment against him by Workers Compensation (link below)