I heard about roadway moving from my sister and decide to go with them , but then two days before the move day I found this review of one star and was a little bit not sure about the whole thing and also really confused because in all the other directory website they had 5stars , I called my sister and told her about it and she says that her experience was great and it seems like heater review, any how I took the chance and you know what?! Thank god I did it because thoses guys are great !!!! And I mean it !!!! Now I'm in my new place in LA , not missing NY winter LOL but missing home )-: and just wanted to make one good thing today
I heard about roadway moving from my sister and decide to go with them , but then two days before the move day I found this review of one star and was a little bit not sure about the whole thing and also really confused because in all the other directory website they had 5stars , I called my sister and told her about it and she says that her experience was great and it seems like heater review, any how I took the chance and you know what?! Thank god I did it because thoses guys are great !!!! And I mean it !!!! Now I'm in my new place in LA , not missing NY winter LOL but missing home )-: and just wanted to make one good thing today
This company is a complete nightmare. This company sucked me in with a nice price and when the movers showed up to pick up my stuff my price was trippled. It was not even Roadway Moving and Storage who picked me up. It was subcontracted out to a company called Infinity van lines. They sold me on the fact that they were the carrier and it was all a lie. Do not trust this company. At delivery a lot of my stuff was broken and I was missing my T.V. and 9 Boxes, which 2 boxes were filled with expensive electronics. This company is liers and theifs. Stay far far away from this company they are a complete scam. I would'nt recomend them to my worst enemy.
Original Reply: Since the posting of this report the other day, my customer service department has been working diligently to locate a customer by the name of Robert, Rob, or Bob that has moved from Pennsylvania. We have even gone as far as requesting that the company that backs up the files from our moving program conduct a search for the above referenced parameters. Unfortunately, we have not been able to locate a person by that name.
We would like to state that here at Roadway Moving & Storage, Inc. we put our customers and employees first. Over the last six years, we have worked hard to ensure customer satisfaction and to present the consumer with the best possible service that we can deliver. We have not just built a business, but we have transformed a culture of how to service clients. By applying ethics, credibility, and transparency to an industry that is lacking, we have not only set the standard, but we continually strive to raise it.
But, due to unforeseen circumstances, things can go wrong and mistakes can happen, as with any other business. When they do go wrong, we do not ignore the fact, we work with the customer to close the claim, sometimes going above and beyond the norm, just to keep the customer satisfied. Roadway Moving & Storage maintains our own fleet of 16 tractor trailer and 21 trucks, so we do not have a necessity for subcontracting out moves. We take great pride in the employees that we provide to customers, knowing full well that all have been screened and checked prior to employment. As you can clearly see by our record, we do not have a history or a pattern of complaints. We do admit that damages occur during the transportation process, but in the history of this company, we have never had any television or electronics go missing.
Due to standards that we strive for and the precedence of customer satisfaction, Roadway Moving & Storage Inc. has become that fastest growing moving company on the east coast. It is with that reasoning, that we feel that the report that was posted was done by a rival competitor. In an effort to either prove this factual, or, in turn, to assist a customer that has a grievance, we are kindly asking for this person to either provide us, or Rip Off Report, with the reference number and a copy of the Bill of Lading from the move. If this is an actual client, we will be more than happy to initiate the claims service, and make sure that they are ultimately satisfied.
Update: After due diligence in trying to locate the customer referenced above, we have determined that this “complaint” was a fabrication, and we have learned that the post came from a company located in New Jersey, which for now will remain unnamed. We are in the process of litigation with this company for defamation. Further updates will be posted as they become available.
Roadway Moving and Storage Reviews
Haters
I heard about roadway moving from my sister and decide to go with them , but then two days before the move day I found this review of one star and was a little bit not sure about the whole thing and also really confused because in all the other directory website they had 5stars , I called my sister and told her about it and she says that her experience was great and it seems like heater review, any how I took the chance and you know what?! Thank god I did it because thoses guys are great !!!! And I mean it !!!! Now I'm in my new place in LA , not missing NY winter LOL but missing home )-: and just wanted to make one good thing today
Heaters
I heard about roadway moving from my sister and decide to go with them , but then two days before the move day I found this review of one star and was a little bit not sure about the whole thing and also really confused because in all the other directory website they had 5stars , I called my sister and told her about it and she says that her experience was great and it seems like heater review, any how I took the chance and you know what?! Thank god I did it because thoses guys are great !!!! And I mean it !!!! Now I'm in my new place in LA , not missing NY winter LOL but missing home )-: and just wanted to make one good thing today
This company is a complete nightmare. This company sucked me in with a nice price and when the movers showed up to pick up my stuff my price was trippled. It was not even Roadway Moving and Storage who picked me up. It was subcontracted out to a company called Infinity van lines. They sold me on the fact that they were the carrier and it was all a lie. Do not trust this company. At delivery a lot of my stuff was broken and I was missing my T.V. and 9 Boxes, which 2 boxes were filled with expensive electronics. This company is liers and theifs. Stay far far away from this company they are a complete scam. I would'nt recomend them to my worst enemy.
This was Fabricated Review -- Please see below
Original Reply: Since the posting of this report the other day, my customer service department has been working diligently to locate a customer by the name of Robert, Rob, or Bob that has moved from Pennsylvania. We have even gone as far as requesting that the company that backs up the files from our moving program conduct a search for the above referenced parameters. Unfortunately, we have not been able to locate a person by that name.
We would like to state that here at Roadway Moving & Storage, Inc. we put our customers and employees first. Over the last six years, we have worked hard to ensure customer satisfaction and to present the consumer with the best possible service that we can deliver. We have not just built a business, but we have transformed a culture of how to service clients. By applying ethics, credibility, and transparency to an industry that is lacking, we have not only set the standard, but we continually strive to raise it.
But, due to unforeseen circumstances, things can go wrong and mistakes can happen, as with any other business. When they do go wrong, we do not ignore the fact, we work with the customer to close the claim, sometimes going above and beyond the norm, just to keep the customer satisfied. Roadway Moving & Storage maintains our own fleet of 16 tractor trailer and 21 trucks, so we do not have a necessity for subcontracting out moves. We take great pride in the employees that we provide to customers, knowing full well that all have been screened and checked prior to employment. As you can clearly see by our record, we do not have a history or a pattern of complaints. We do admit that damages occur during the transportation process, but in the history of this company, we have never had any television or electronics go missing.
Due to standards that we strive for and the precedence of customer satisfaction, Roadway Moving & Storage Inc. has become that fastest growing moving company on the east coast. It is with that reasoning, that we feel that the report that was posted was done by a rival competitor. In an effort to either prove this factual, or, in turn, to assist a customer that has a grievance, we are kindly asking for this person to either provide us, or Rip Off Report, with the reference number and a copy of the Bill of Lading from the move. If this is an actual client, we will be more than happy to initiate the claims service, and make sure that they are ultimately satisfied.
Update: After due diligence in trying to locate the customer referenced above, we have determined that this “complaint” was a fabrication, and we have learned that the post came from a company located in New Jersey, which for now will remain unnamed. We are in the process of litigation with this company for defamation. Further updates will be posted as they become available.
Regards,
Management
Roadway Moving & Storage, Inc.