On Thursday, July 9, 2015, I bid on an item for sale by RB online. I was the high bidder and the auctioneer announced that the lot was sold to me. I was notified on my computer screen that I had purchased the item and the purchase was recorded on my Purchase Summary. Twenty seconds later, the item was put up for bidding again and was purchased by another bidder.
I was told by the auction representative, Chad Johnson, that the auctioneer had made a mistake. Lots 1 & 2 in the auction were put up for bid online as a group (the winning bidder has his choice of the items in the group), but the auctioneer did not verbally announce the grouping at the auction's physical location.
The re-bidding proceeded too quickly for me to realize what was happening and re-enter the bidding process so that I could pay at least $250 more for the item I was told I had already won. In my view, I played by the rules and legitimately purchased what was offered to me by the auction. The auctioneers made a mistake and did not offer to, even partially, honor the sale to me in any way.
I was not charged any money by RB for the item, but I am out the time and expense required to ready myself to bid on the item that I thought I had purchased. I just want to let others know that "all sales are final" apparently only applies to the purchaser...so be careful and develop cat-like reflexes if you're bidding online.
At a recent auction in Chehallis, Wa. I was participating in an online bid for shelving and other items. I waited till there were only 15 seconds before the bid closed to up my bid. I noticed my bid did not post and the site took the lower bid. When I aked for clarification I was instructed to wait for the most condescending ass Ritchie Bros has to offer. He finally explained that my next bids would not have mattered because someone had placed a much higher auto bid on the same item. I asked if the seller was aware that I placed a higher bid on the items before they closed, he replied that it didn't matter. I told him that if it was my stuff, and another bid didn't place it would matter to me. It was a $50 bid increase on the item. It didn't bother him. I was small potatoes to the Giant Ritchie Bros. The fact there was an internet lag on a live auction didn't concern anyone there, so I asked "why do you call it live online bidding if it isn't live?' This is the second experience of incompetence from the same location. They made a friend pay for a vehicle he didn't bid on because they failed to place it on the platform on time, or remove the item that had already sold. $16k for something you never saw on the platform? Yep. With the hyped reputation and grand scale of their operation, you would think they could pay attention to details, but not here. Buyers anbd sellers beware, unless you are one of thier multi million dollar regulars they could care less about you. Don't believe me, waste your time and monry there.
Ritchie Bros Auctions Reviews
On Thursday, July 9, 2015, I bid on an item for sale by RB online. I was the high bidder and the auctioneer announced that the lot was sold to me. I was notified on my computer screen that I had purchased the item and the purchase was recorded on my Purchase Summary. Twenty seconds later, the item was put up for bidding again and was purchased by another bidder.
I was told by the auction representative, Chad Johnson, that the auctioneer had made a mistake. Lots 1 & 2 in the auction were put up for bid online as a group (the winning bidder has his choice of the items in the group), but the auctioneer did not verbally announce the grouping at the auction's physical location.
The re-bidding proceeded too quickly for me to realize what was happening and re-enter the bidding process so that I could pay at least $250 more for the item I was told I had already won. In my view, I played by the rules and legitimately purchased what was offered to me by the auction. The auctioneers made a mistake and did not offer to, even partially, honor the sale to me in any way.
I was not charged any money by RB for the item, but I am out the time and expense required to ready myself to bid on the item that I thought I had purchased. I just want to let others know that "all sales are final" apparently only applies to the purchaser...so be careful and develop cat-like reflexes if you're bidding online.
At a recent auction in Chehallis, Wa. I was participating in an online bid for shelving and other items. I waited till there were only 15 seconds before the bid closed to up my bid. I noticed my bid did not post and the site took the lower bid. When I aked for clarification I was instructed to wait for the most condescending ass Ritchie Bros has to offer. He finally explained that my next bids would not have mattered because someone had placed a much higher auto bid on the same item. I asked if the seller was aware that I placed a higher bid on the items before they closed, he replied that it didn't matter. I told him that if it was my stuff, and another bid didn't place it would matter to me. It was a $50 bid increase on the item. It didn't bother him. I was small potatoes to the Giant Ritchie Bros. The fact there was an internet lag on a live auction didn't concern anyone there, so I asked "why do you call it live online bidding if it isn't live?' This is the second experience of incompetence from the same location. They made a friend pay for a vehicle he didn't bid on because they failed to place it on the platform on time, or remove the item that had already sold. $16k for something you never saw on the platform? Yep. With the hyped reputation and grand scale of their operation, you would think they could pay attention to details, but not here. Buyers anbd sellers beware, unless you are one of thier multi million dollar regulars they could care less about you. Don't believe me, waste your time and monry there.