I paid $77 for this product (Star Maker mural complete kit, plus one ounce of Star Paint Vega Invisible Starlight Blue Glow in the Dark Paint as a house warming gift for friends.
A free container of "NEBULA-BOOSTER powder" was supposed to be included with the purchase of the complete kit as well.
I received the package in time for the party, but rather than including the additional ounce of Glow in the dark paint an additional container of the paint that is included in the kit was in the box. Also there was no nebula booster powder.
I emailed the gentleman (Walter Carter) to inquire about this (asking my friends to hold off on painting their ceiling until the full order arrived) and ended up going through a series of emails and responses that never ONCE answered my original question nor resulted in my receiving the missing items.
Each email sent was met with a non-answer from Mr. Carter and when i became frustrated and asked him to please take the time to address my questions he stopped all communications and declined to complete the order.
At this point, I am out $77 and my friends are unable to use the gift I got them, over a month ago. I am also filing a complaint with the better business bureau.
I purchased a long-wave ultraviolet flashlight from Risk Reactor several years ago. It is similar to those used for checking IDs at the airport, but is more powerful. I used this in my laboratory for certain types of tests that require UV light to read the result. Recently, my flashlight stopped working and I identified the problem as the switch.
I contacted this company about getting areplacement switch. The response was extremely unhelpful, even though I sent pictures of the flashlight and the defective switch. There were several emails exchanged over the course of a month, but no helpful information at all. Finally I went to a local hardware store and bought a cheap LED flashlight that had a switch similar to the defective one. Quite simply, it worked and I have moved on. It is really a shame, because this company has now lost potential sales in the tends of thousands (each of these flashlights costs over $100).
Risk Reactor Reviews
I paid $77 for this product (Star Maker mural complete kit, plus one ounce of Star Paint Vega Invisible Starlight Blue Glow in the Dark Paint as a house warming gift for friends.
A free container of "NEBULA-BOOSTER powder" was supposed to be included with the purchase of the complete kit as well.
I received the package in time for the party, but rather than including the additional ounce of Glow in the dark paint an additional container of the paint that is included in the kit was in the box. Also there was no nebula booster powder.
I emailed the gentleman (Walter Carter) to inquire about this (asking my friends to hold off on painting their ceiling until the full order arrived) and ended up going through a series of emails and responses that never ONCE answered my original question nor resulted in my receiving the missing items.
Each email sent was met with a non-answer from Mr. Carter and when i became frustrated and asked him to please take the time to address my questions he stopped all communications and declined to complete the order.
At this point, I am out $77 and my friends are unable to use the gift I got them, over a month ago. I am also filing a complaint with the better business bureau.
Lauri
Findlay, Ohio
U.S.A.
I purchased a long-wave ultraviolet flashlight from Risk Reactor several years ago. It is similar to those used for checking IDs at the airport, but is more powerful. I used this in my laboratory for certain types of tests that require UV light to read the result. Recently, my flashlight stopped working and I identified the problem as the switch.
I contacted this company about getting areplacement switch. The response was extremely unhelpful, even though I sent pictures of the flashlight and the defective switch. There were several emails exchanged over the course of a month, but no helpful information at all. Finally I went to a local hardware store and bought a cheap LED flashlight that had a switch similar to the defective one. Quite simply, it worked and I have moved on. It is really a shame, because this company has now lost potential sales in the tends of thousands (each of these flashlights costs over $100).