RightSource


Country United States
State Colombia
City Cincinnati
Address PO Box 745099
Phone 1-855-478-8405
Website https://www.rightsourcerx.com

RightSource Reviews

  • Feb 10, 2015

Refusal to correct billing error

I was sent an asthma inhaler over 2 yrs ago and attempted to return it due to the fact that I don't need to use one and didn't request one. I told the rep that I wish to send it back and will not pay the $41 copay because I don't need or use an inhaler. I was told that that I couldn't return it. Over the past 2 yrs I have received a bill for the inhaler and called to explain this issue over and over again to no avail. Recently I was told by a Rightsourse rep that I would no longer be able to receive my life saving medications unless I paid for a medication that I never request or needed. Now, they say that I could have sent the inhaler back and that I was improperly instructed the other times, unfortunately I threw the inhaler away over a yr ago and no longer have it. Today 2/10/2015 I received a call telling me that I must pay the bill because the only info in the computer was that I refused to pay the copay and nothing about not actually requesting or needing the medication itself. So here I am without any recourse or no longer able to receive life saving medications due to Rightsources refusal to correct their error.

  • Jul 28, 2014

RightSourceRX is an online pharmacutical company who provides 90 supplies of medications via mail order. I was told on the phone that anything over $250 has to be confirmed before your credit card is charged. When the gentleman told me my medication was going to cost around $650, I told him NO. I do not want it at this time.

They billed me anyways and sent me the medication. I did not have the money for this. I incurred $175 in overdraft fees before they were able to make my account right again.

All phone calls are recorded. I asked to hear the call where I gave consent for the $650ish draft. They would not produce it and said I had to go through this long grievance process before there would be any chance of them making me whole.

All I want is for them to cover the $175 of overdraft charges that I would have never incurred had they not erroneously charged my card.

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