I was sent an asthma inhaler over 2 yrs ago and attempted to return it due to the fact that I don't need to use one and didn't request one. I told the rep that I wish to send it back and will not pay the $41 copay because I don't need or use an inhaler. I was told that that I couldn't return it. Over the past 2 yrs I have received a bill for the inhaler and called to explain this issue over and over again to no avail. Recently I was told by a Rightsourse rep that I would no longer be able to receive my life saving medications unless I paid for a medication that I never request or needed. Now, they say that I could have sent the inhaler back and that I was improperly instructed the other times, unfortunately I threw the inhaler away over a yr ago and no longer have it. Today 2/10/2015 I received a call telling me that I must pay the bill because the only info in the computer was that I refused to pay the copay and nothing about not actually requesting or needing the medication itself. So here I am without any recourse or no longer able to receive life saving medications due to Rightsources refusal to correct their error.
RightSourceRX is an online pharmacutical company who provides 90 supplies of medications via mail order. I was told on the phone that anything over $250 has to be confirmed before your credit card is charged. When the gentleman told me my medication was going to cost around $650, I told him NO. I do not want it at this time.
They billed me anyways and sent me the medication. I did not have the money for this. I incurred $175 in overdraft fees before they were able to make my account right again.
All phone calls are recorded. I asked to hear the call where I gave consent for the $650ish draft. They would not produce it and said I had to go through this long grievance process before there would be any chance of them making me whole.
All I want is for them to cover the $175 of overdraft charges that I would have never incurred had they not erroneously charged my card.
RightSource Reviews
Refusal to correct billing error
I was sent an asthma inhaler over 2 yrs ago and attempted to return it due to the fact that I don't need to use one and didn't request one. I told the rep that I wish to send it back and will not pay the $41 copay because I don't need or use an inhaler. I was told that that I couldn't return it. Over the past 2 yrs I have received a bill for the inhaler and called to explain this issue over and over again to no avail. Recently I was told by a Rightsourse rep that I would no longer be able to receive my life saving medications unless I paid for a medication that I never request or needed. Now, they say that I could have sent the inhaler back and that I was improperly instructed the other times, unfortunately I threw the inhaler away over a yr ago and no longer have it. Today 2/10/2015 I received a call telling me that I must pay the bill because the only info in the computer was that I refused to pay the copay and nothing about not actually requesting or needing the medication itself. So here I am without any recourse or no longer able to receive life saving medications due to Rightsources refusal to correct their error.
RightSourceRX is an online pharmacutical company who provides 90 supplies of medications via mail order. I was told on the phone that anything over $250 has to be confirmed before your credit card is charged. When the gentleman told me my medication was going to cost around $650, I told him NO. I do not want it at this time.
They billed me anyways and sent me the medication. I did not have the money for this. I incurred $175 in overdraft fees before they were able to make my account right again.
All phone calls are recorded. I asked to hear the call where I gave consent for the $650ish draft. They would not produce it and said I had to go through this long grievance process before there would be any chance of them making me whole.
All I want is for them to cover the $175 of overdraft charges that I would have never incurred had they not erroneously charged my card.