I am a 19 year old. whom was first excited about this job. My duties were to go from door to door to get people to join this company and save 10% on their electric bill. When I first started the job I was getting paid well because I was one of the top sellers. I would say after a half of year in. I couldnt collect on my pay checks. No place would cash them because other checks have been bad. I went to the company and told them about it.
They gave me a check worth 4 pay periods. I opened a new bank account only to find out that the check was not valid. I have went a long time without pay. I did decide to search for another job. I am a hard worker, i like sales, I am disappointed that i am not getting paid for my time and work. I have bills, I can not help out at home. I am working, tired when i get home, but no money to show for it. This company is a sham to get young people in there and work them for nothing.
This company has a branch in Philadelphia, Pennsylvania on Roosevelt boulevard and Harbison. This is the branch i worked at. I am very dissappointed, tired and moneyless.
Current rates publicized on the PA power supplies website still show a low competitive rate but my bill doesn't reflect it. I was contacted once to ask if I wanted to remain with this energy provider and was given no indication that I would be automatically placed on a variable rate plan. The initial term expired and I was under the impression that I would continue on a fixed program as I had been for the first year. I NEVER sign up for variable rate anything! Absolutely no ability to speak with anyone regarding my rates. An autmated message is all that you get and no menu to get through to a customer service rep. The automated message informed callers that the company was aware of customer concerns about their rates and would receive something in the mail explaining the issue. 3 weeks later, we receive a letter blaming the rate spike on the polar vortex. I have never been insulted like that in my life. The letter goes on to explain that all providers would be having to adjust upwards and that we should stick with them because their rate would soon drop according to market fluctuations. I cancelled these thieves and saw my last 3 bills charged at 22.5, 22.5 and 24.5 cents per KW. A complaint was filed with PUC and I hope that these felons are thrown in prison for their practices. I urge all subscribers to file formal complaints with their utility commissions regarding this company and any other following the same practice. There should be a class action suit filed against these extortionists!
Current rates publicized on the PA power supplies website still show a low competitive rate but my bill doesn't reflect it. I was contacted once to ask if I wanted to remain with this energy provider and was given no indication that I would be automatically placed on a variable rate plan. The initial term expired and I was under the impression that I would continue on a fixed program as I had been for the first year. I NEVER sign up for variable rate anything! Absolutely no ability to speak with anyone regarding my rates. An autmated message is all that you get and no menu to get through to a customer service rep. The automated message informed callers that the company was aware of customer concerns about their rates and would receive something in the mail explaining the issue. 3 weeks later, we receive a letter blaming the rate spike on the polar vortex. I have never been insulted like that in my life. The letter goes on to explain that all providers would be having to adjust upwards and that we should stick with them because their rate would soon drop according to market fluctuations. I cancelled these thieves and saw my last 3 bills charged at 22.5, 22.5 and 24.5 cents per KW. A complaint was filed with PUC and I hope that these felons are thrown in prison for their practices. I urge all subscribers to file formal complaints with their utility commissions regarding this company and any other following the same practice. There should be a class action suit filed against these extortionists!
Respond Power sent door-to-door solicitors to our neighborhood touting their “competitive” rates. After being shown a chart indicating that their rate was relatively stable over a 12 month period and being offered a rate of $0.0825/KWH, we accepted as of October 23rd, and our first bill with them was for the period ending December 12th, which was at the advertised rate.
Our next billing period (January 15th) was at a rate of $0.13228/KWH. After this we made plans to change providers, suspecting that this was a harbinger of things to come. Our next bill (February 16th), still with Respond Power, was at a rate of $0.19661/KWH. At this point we initiated a complaint with the Better Business Bureau..
In response to our complaint, the company cited rising energy costs due to the polar vortex and “environmental regulation”. A simple internet search revealed that coal prices increased from their low in the fall to their highest level in December by a mere 10%. Further, the Bureau of Labor Statistics tracks average bulk prices for the Philadelphia/Wilmington/Atlantic City region by month, calculated by total cost (including taxes and other surcharges) divided by total use (in KWH). The December and January bulk price were $0.164 and $0.162 per KWH, respectively.
By this metric, our bulk prices were $0.15077 (December 12th), $0.19588 (January 15th), and $0.2602 (February 16th). When we received our March 18th bill, we were still listed under Respond Power, who charged us $0.3999/KWH (for a bulk price of $0.46491). We strongly suspect that this outrageous price gouging is in retaliation for our complaint to the BBB. Respond Power continues to insist that these are market prices due to a cold winter, all evidence to the contrary notwithstanding. Our complaint has also been forwarded to PECO, the Pennsylvania Utilities Commission, and the State Attorney General.
Beyond the dishonest sales pitch and outrageous rates, this company has some of the worst customer relations we've ever experienced. Their phone number is sometimes inaccessible, and when it is not you are on hold for hours and can be disconnected at any minute. Emails are ignored for days before being responded to with copy-and-pasted stock answers. Avoid this company at all costs!
I am a West Penn Power customer in Eighty-Four, PA. I was dubed into switching my electric supplier to Respond Power by a person I thought worked for West Penn Power. In one month I was billed the equavilent of almost 8 months of electric service. By the time I realized that my electric bill for (1) month of service was over $600.00. I cancelled Respond Power immediately only to be told that it would take 30 days to cancel thier service. By the next billing cycle by total bill by Respond Power was over $1200.00 that was for only (2) months of service, when my households normal electric bill was only around $150.00 per month.
I was sent a termination notice by West Penn Power with no way to pay the amount due to Respond Power. My total charges for West Penn Power was only arount $70.00 of the $1200.00 due. Hopefully with the Dollar Energy Program offered through West Penn Power I may be able to avoid having my electric service terminated.
Any other electric customers with the same problem, please let others know about these horrific billing practices by Respond Power.
Both my and my father signed up for their electric distirbution service. My fathers bill at it's HIGHEST in the winter with Penn Power was about 250. This year? One month with Respond it was 266 (including Penn Power's charges). Ok, sounds right. This month?? 383.41 JUST in charges from Respond Power. The total bill is over 400 dollars! When I spoke to them, they lied about how it worked with PCAP. They said that you couldn't have PCAP and Respond Power. That should have been a red flag. When I asked Penn Power about it, they said that distribution companies don't want you to have PCAP because it takes them longer to get their money. Anyway,my bill has also gone up. When I signed up with them, Penn Power's price to compare was 5.9 cents per KWH. Responds was 5 cents per KWH. When I look at my bill now? Respond is charging 11 cents per KWH and Penn Power's is 6 cents per KWH!!! I did the math, and my bill (if I kept Penn Power) would be 245 for distribution charges. My bill from Respond? 491!!
I am filing a complaint with both the BBB, and my state AG.
Respond Power Reviews
I am a 19 year old. whom was first excited about this job. My duties were to go from door to door to get people to join this company and save 10% on their electric bill. When I first started the job I was getting paid well because I was one of the top sellers. I would say after a half of year in. I couldnt collect on my pay checks. No place would cash them because other checks have been bad. I went to the company and told them about it.
They gave me a check worth 4 pay periods. I opened a new bank account only to find out that the check was not valid. I have went a long time without pay. I did decide to search for another job. I am a hard worker, i like sales, I am disappointed that i am not getting paid for my time and work. I have bills, I can not help out at home. I am working, tired when i get home, but no money to show for it. This company is a sham to get young people in there and work them for nothing.
This company has a branch in Philadelphia, Pennsylvania on Roosevelt boulevard and Harbison. This is the branch i worked at. I am very dissappointed, tired and moneyless.
Current rates publicized on the PA power supplies website still show a low competitive rate but my bill doesn't reflect it. I was contacted once to ask if I wanted to remain with this energy provider and was given no indication that I would be automatically placed on a variable rate plan. The initial term expired and I was under the impression that I would continue on a fixed program as I had been for the first year. I NEVER sign up for variable rate anything! Absolutely no ability to speak with anyone regarding my rates. An autmated message is all that you get and no menu to get through to a customer service rep. The automated message informed callers that the company was aware of customer concerns about their rates and would receive something in the mail explaining the issue. 3 weeks later, we receive a letter blaming the rate spike on the polar vortex. I have never been insulted like that in my life. The letter goes on to explain that all providers would be having to adjust upwards and that we should stick with them because their rate would soon drop according to market fluctuations. I cancelled these thieves and saw my last 3 bills charged at 22.5, 22.5 and 24.5 cents per KW. A complaint was filed with PUC and I hope that these felons are thrown in prison for their practices. I urge all subscribers to file formal complaints with their utility commissions regarding this company and any other following the same practice. There should be a class action suit filed against these extortionists!
Current rates publicized on the PA power supplies website still show a low competitive rate but my bill doesn't reflect it. I was contacted once to ask if I wanted to remain with this energy provider and was given no indication that I would be automatically placed on a variable rate plan. The initial term expired and I was under the impression that I would continue on a fixed program as I had been for the first year. I NEVER sign up for variable rate anything! Absolutely no ability to speak with anyone regarding my rates. An autmated message is all that you get and no menu to get through to a customer service rep. The automated message informed callers that the company was aware of customer concerns about their rates and would receive something in the mail explaining the issue. 3 weeks later, we receive a letter blaming the rate spike on the polar vortex. I have never been insulted like that in my life. The letter goes on to explain that all providers would be having to adjust upwards and that we should stick with them because their rate would soon drop according to market fluctuations. I cancelled these thieves and saw my last 3 bills charged at 22.5, 22.5 and 24.5 cents per KW. A complaint was filed with PUC and I hope that these felons are thrown in prison for their practices. I urge all subscribers to file formal complaints with their utility commissions regarding this company and any other following the same practice. There should be a class action suit filed against these extortionists!
Respond Power sent door-to-door solicitors to our neighborhood touting their “competitive” rates. After being shown a chart indicating that their rate was relatively stable over a 12 month period and being offered a rate of $0.0825/KWH, we accepted as of October 23rd, and our first bill with them was for the period ending December 12th, which was at the advertised rate.
Our next billing period (January 15th) was at a rate of $0.13228/KWH. After this we made plans to change providers, suspecting that this was a harbinger of things to come. Our next bill (February 16th), still with Respond Power, was at a rate of $0.19661/KWH. At this point we initiated a complaint with the Better Business Bureau..
In response to our complaint, the company cited rising energy costs due to the polar vortex and “environmental regulation”. A simple internet search revealed that coal prices increased from their low in the fall to their highest level in December by a mere 10%. Further, the Bureau of Labor Statistics tracks average bulk prices for the Philadelphia/Wilmington/Atlantic City region by month, calculated by total cost (including taxes and other surcharges) divided by total use (in KWH). The December and January bulk price were $0.164 and $0.162 per KWH, respectively.
By this metric, our bulk prices were $0.15077 (December 12th), $0.19588 (January 15th), and $0.2602 (February 16th). When we received our March 18th bill, we were still listed under Respond Power, who charged us $0.3999/KWH (for a bulk price of $0.46491). We strongly suspect that this outrageous price gouging is in retaliation for our complaint to the BBB. Respond Power continues to insist that these are market prices due to a cold winter, all evidence to the contrary notwithstanding. Our complaint has also been forwarded to PECO, the Pennsylvania Utilities Commission, and the State Attorney General.
Beyond the dishonest sales pitch and outrageous rates, this company has some of the worst customer relations we've ever experienced. Their phone number is sometimes inaccessible, and when it is not you are on hold for hours and can be disconnected at any minute. Emails are ignored for days before being responded to with copy-and-pasted stock answers. Avoid this company at all costs!
I am a West Penn Power customer in Eighty-Four, PA. I was dubed into switching my electric supplier to Respond Power by a person I thought worked for West Penn Power. In one month I was billed the equavilent of almost 8 months of electric service. By the time I realized that my electric bill for (1) month of service was over $600.00. I cancelled Respond Power immediately only to be told that it would take 30 days to cancel thier service. By the next billing cycle by total bill by Respond Power was over $1200.00 that was for only (2) months of service, when my households normal electric bill was only around $150.00 per month.
I was sent a termination notice by West Penn Power with no way to pay the amount due to Respond Power. My total charges for West Penn Power was only arount $70.00 of the $1200.00 due. Hopefully with the Dollar Energy Program offered through West Penn Power I may be able to avoid having my electric service terminated.
Any other electric customers with the same problem, please let others know about these horrific billing practices by Respond Power.
Both my and my father signed up for their electric distirbution service. My fathers bill at it's HIGHEST in the winter with Penn Power was about 250. This year? One month with Respond it was 266 (including Penn Power's charges). Ok, sounds right. This month?? 383.41 JUST in charges from Respond Power. The total bill is over 400 dollars! When I spoke to them, they lied about how it worked with PCAP. They said that you couldn't have PCAP and Respond Power. That should have been a red flag. When I asked Penn Power about it, they said that distribution companies don't want you to have PCAP because it takes them longer to get their money. Anyway,my bill has also gone up. When I signed up with them, Penn Power's price to compare was 5.9 cents per KWH. Responds was 5 cents per KWH. When I look at my bill now? Respond is charging 11 cents per KWH and Penn Power's is 6 cents per KWH!!! I did the math, and my bill (if I kept Penn Power) would be 245 for distribution charges. My bill from Respond? 491!!
I am filing a complaint with both the BBB, and my state AG.