My wife had to book a hotel for a meeting at Atrium Hotel, Irvine, CA. When she googled it, the first name that popped up was reservations/atrium hotel with a phone number 800-916-4339. She didn't know that it was a scam website, not the hotel's own. At no point was she informed that it was not, and she made a reservation thinking she was booking with the hotel. Also, she was only given a total of $175.61 without being told that this included a bullshit markup of $14.99 over the hotel charges. We would have never found this out but for the fact that she broke her foot, and had to cancel the meeting. The deadline to cancel the reservation without penalty was prior date at 3 PM, and she canceled well before that. That is when she discovered that she would not be refunded this markup "for her convenience" as the operator put it. It is like a rapist telling the victim that it is for her own pleasure. I have already taken this up with American Express credit card, and hope to report it to consumer protection services in California so that these scammers are put out of business for misrepresentation and consumer fraud.
I made a reservation for two rooms at the Las Vegas Westgate hotel on June 3, 2015. I was quoted a price of $132.84 for a one night stay on June 8, 2015 checkout on June 9, 2015. It was clearly stated that the $14.99 fee was not refundable and that the room rates listed are for double-occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
It did not disclose the the hotel has a mandatory $22 resort fee plus tax ($24.64) in any of the paperwork sent to me. It did disclose that the rates were Monday, June 8, 2015 $32.96 and tax recovery charges and service fees: of $66.92 for a total of $132.84.
If your given a price for something it needs to include the entire cost not just what they want to tell you. I belive either the hotel owes me a refund of Expedia for not disclosing this charge.
Please be aware when you book on line ahotel room. You think you are in the hotel website, then you see a charge in your credit card from Reservations.com And a sparate fee of$ 14.99.
I called the number displayed in the credit line charge, and it answered " Expedia.com". They can't find the reservation, since I never received confirmation number. They transfer to another site and they tell me they can't refund the fee of $14.99. I explain them I never went to Reservation.com, I went to the hotel website, they tell me they can't refund that fee...I was all day trying to solve the problem, then I found a lot of scam reports about this company. If you want to reserve from a hotel direct, call them.
Until they fix this problem you never know who are you reserving with. It;s a scam!!!
I was making a reservations for hotel accomodations at the Bally Hotel website and while I was navigating on the site, I was asked to input my card information and I did it not knowing that a third party was sneaking on the side and took out right away $237 from my card. Only then did I realize that it was a third party bast* stealing peoples information and taking out money directly from my bank account. I called up the number and obviously they knew already that it was a complaint. I told them that I will file a report and I was informed that they will return it after 7 days. Those bast* are very sneaky!!!! Everybody should watch out for reservations.com.
I made a supposedly fully refundable hotel reservation and subsequently canceled it. Upon receiving my credit card bill I noticed a charge of $14.99. I contacted the company and was informed that this was a non-refundable service charge.
The consumer is not made aware of this charge up front. You will only discover it after you make the reservation and scroll to the bottom of your reservation of cancellation email. One could, of course, contact the hotel directly and not incur this cost. It needs to be shown up front. This is clearly a scam. DO NOT USE www.reservations.com
I live in Canada and was booking a Canadian hotel in a city 4-hours away using my Canadian credit card.
During my hotel search, I located a favourable rate and location, and proceeded to book a room for three nights, as I have done many times before using booking services or going directly to the hotel's site.
I promptly received a receipt by email, indicating "Total Paid: $224.93", exactly as it should be. No problems.
When checking my credit account online later on, however, I noticed three things:
-the amount charged was over $224.93
-a service fee was added as a separate transaction
-there was a note that both amounts were to be charged in US$, which is currently trading much higher than CAD$
I called the Reservations.com line at 800-916-4339 and they notified me that everything they did was legal, and that there was nothing I could do. That I should have read the "fine print". They also notified me that if I cancelled the reservation, I would lose the entire amount (which resulted in being over $300 CAD) even though the room reservation was over a week away.
I contacted the hotel, and they indicated that if I had booked directly, the charge would have been $224.93 without services charges or (of course) foreign currency exchange. Also, the hotel's cancellation policy is 24-hours for the full amount, no penalties. They also indicated that the charge came through from "Expedia.com" on their system, which is why I have added their name to this filing.
Upset, I contacted the credit card carrier and described the situation. I wished to report fraud and cancel the transaction. The bank (not named here for fear of reprisal) described an eloborate process that I would have to follow in order to pursue the matter - in essence, refusing to outright cancel the transaction.
I want Reservations.com, and Expedia.com to discontinue these predatory web-based practices. Web-based commerce will suffer from this type of activity and slow down consumer activity - bad business for everybody.
Thanks for listening. I have more details and recorded some of the phone conversations if anybody is interested.
Beware: This third-party reservation site will show up in search engines when searching for lodging.
I needed to book quickly for a hotel a co-worker provided. Did a quick google search on the hotel name and this must have come up in a sponsored link. SheratonStLouis.reseravations.com and I clicked through and made a reservation.
What came up: The room rate that you would get if you search the hotel's site.
What they hide: A breakdown of taxes and fees. They add a $14.99 fee but you won't know that until you see your credit card charges.
What they also hide: They tuck the cancellation policy in a small area that requires you click a link to see it and of course it is non-refundable.
I injured myself, was going to be unable to travel. I followed a link in the confirmation email and cancelled online. I then found out it was non-refundable.
When I called their customer service they told me that it was the hotel policy that made the room non-refundable. So I call the hotel directly and they say that since they never received payment for the room, there was no problem for them to refund my money. A return call to reservations.com yielded only more stonewalling and more lies claiming that it was the hotel preventing the refund.
The hotel said that the reservation was made through expedia.com. My credit card charges showed a $14.99 charge from reservations.com and 198.00 from a "TRAVEL RESERVATION 877-283-5585, NV 891440000 US".
I called that phone number and got a series of menus and recorded messages and there is just no way to get a real person on the phone. They reference going to their website but they never state the URL for the website.
In conclusion: I guess if you make a reservation and complete your travel, you will be overcharged $15 and that is what this company is about, taking your money with no customer service.
Reservations.com Reviews
My wife had to book a hotel for a meeting at Atrium Hotel, Irvine, CA. When she googled it, the first name that popped up was reservations/atrium hotel with a phone number 800-916-4339. She didn't know that it was a scam website, not the hotel's own. At no point was she informed that it was not, and she made a reservation thinking she was booking with the hotel. Also, she was only given a total of $175.61 without being told that this included a bullshit markup of $14.99 over the hotel charges. We would have never found this out but for the fact that she broke her foot, and had to cancel the meeting. The deadline to cancel the reservation without penalty was prior date at 3 PM, and she canceled well before that. That is when she discovered that she would not be refunded this markup "for her convenience" as the operator put it. It is like a rapist telling the victim that it is for her own pleasure. I have already taken this up with American Express credit card, and hope to report it to consumer protection services in California so that these scammers are put out of business for misrepresentation and consumer fraud.
I made a reservation for two rooms at the Las Vegas Westgate hotel on June 3, 2015. I was quoted a price of $132.84 for a one night stay on June 8, 2015 checkout on June 9, 2015. It was clearly stated that the $14.99 fee was not refundable and that the room rates listed are for double-occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
It did not disclose the the hotel has a mandatory $22 resort fee plus tax ($24.64) in any of the paperwork sent to me. It did disclose that the rates were Monday, June 8, 2015 $32.96 and tax recovery charges and service fees: of $66.92 for a total of $132.84.
If your given a price for something it needs to include the entire cost not just what they want to tell you. I belive either the hotel owes me a refund of Expedia for not disclosing this charge.
Please be aware when you book on line ahotel room. You think you are in the hotel website, then you see a charge in your credit card from Reservations.com And a sparate fee of$ 14.99.
I called the number displayed in the credit line charge, and it answered " Expedia.com". They can't find the reservation, since I never received confirmation number. They transfer to another site and they tell me they can't refund the fee of $14.99. I explain them I never went to Reservation.com, I went to the hotel website, they tell me they can't refund that fee...I was all day trying to solve the problem, then I found a lot of scam reports about this company. If you want to reserve from a hotel direct, call them.
Until they fix this problem you never know who are you reserving with. It;s a scam!!!
I was making a reservations for hotel accomodations at the Bally Hotel website and while I was navigating on the site, I was asked to input my card information and I did it not knowing that a third party was sneaking on the side and took out right away $237 from my card. Only then did I realize that it was a third party bast* stealing peoples information and taking out money directly from my bank account. I called up the number and obviously they knew already that it was a complaint. I told them that I will file a report and I was informed that they will return it after 7 days. Those bast* are very sneaky!!!! Everybody should watch out for reservations.com.
I made a supposedly fully refundable hotel reservation and subsequently canceled it. Upon receiving my credit card bill I noticed a charge of $14.99. I contacted the company and was informed that this was a non-refundable service charge.
The consumer is not made aware of this charge up front. You will only discover it after you make the reservation and scroll to the bottom of your reservation of cancellation email. One could, of course, contact the hotel directly and not incur this cost. It needs to be shown up front. This is clearly a scam. DO NOT USE www.reservations.com
I live in Canada and was booking a Canadian hotel in a city 4-hours away using my Canadian credit card.
During my hotel search, I located a favourable rate and location, and proceeded to book a room for three nights, as I have done many times before using booking services or going directly to the hotel's site.
I promptly received a receipt by email, indicating "Total Paid: $224.93", exactly as it should be. No problems.
When checking my credit account online later on, however, I noticed three things:
-the amount charged was over $224.93
-a service fee was added as a separate transaction
-there was a note that both amounts were to be charged in US$, which is currently trading much higher than CAD$
I called the Reservations.com line at 800-916-4339 and they notified me that everything they did was legal, and that there was nothing I could do. That I should have read the "fine print". They also notified me that if I cancelled the reservation, I would lose the entire amount (which resulted in being over $300 CAD) even though the room reservation was over a week away.
I contacted the hotel, and they indicated that if I had booked directly, the charge would have been $224.93 without services charges or (of course) foreign currency exchange. Also, the hotel's cancellation policy is 24-hours for the full amount, no penalties. They also indicated that the charge came through from "Expedia.com" on their system, which is why I have added their name to this filing.
Upset, I contacted the credit card carrier and described the situation. I wished to report fraud and cancel the transaction. The bank (not named here for fear of reprisal) described an eloborate process that I would have to follow in order to pursue the matter - in essence, refusing to outright cancel the transaction.
I want Reservations.com, and Expedia.com to discontinue these predatory web-based practices. Web-based commerce will suffer from this type of activity and slow down consumer activity - bad business for everybody.
Thanks for listening. I have more details and recorded some of the phone conversations if anybody is interested.
Beware: This third-party reservation site will show up in search engines when searching for lodging.
I needed to book quickly for a hotel a co-worker provided. Did a quick google search on the hotel name and this must have come up in a sponsored link. SheratonStLouis.reseravations.com and I clicked through and made a reservation.
What came up: The room rate that you would get if you search the hotel's site.
What they hide: A breakdown of taxes and fees. They add a $14.99 fee but you won't know that until you see your credit card charges.
What they also hide: They tuck the cancellation policy in a small area that requires you click a link to see it and of course it is non-refundable.
I injured myself, was going to be unable to travel. I followed a link in the confirmation email and cancelled online. I then found out it was non-refundable.
When I called their customer service they told me that it was the hotel policy that made the room non-refundable. So I call the hotel directly and they say that since they never received payment for the room, there was no problem for them to refund my money. A return call to reservations.com yielded only more stonewalling and more lies claiming that it was the hotel preventing the refund.
The hotel said that the reservation was made through expedia.com. My credit card charges showed a $14.99 charge from reservations.com and 198.00 from a "TRAVEL RESERVATION 877-283-5585, NV 891440000 US".
I called that phone number and got a series of menus and recorded messages and there is just no way to get a real person on the phone. They reference going to their website but they never state the URL for the website.
In conclusion: I guess if you make a reservation and complete your travel, you will be overcharged $15 and that is what this company is about, taking your money with no customer service.