RESCUECOM along with Lockheed Martin recruited for press conference by Senator Charles Schumer to promote math and science in the United States as an example of a company that hires U.S. technology professionals.
RESCUECOM, unlike their competitors NEVER OUTSOURCES tech support overseas. You will never have to speak with someone that you don’t understand and you will never have to speak with someone from India or the Philippines for tech support again. With RESCUECOM, you will always get a local U.S. based RESCUECOM certified level-3 technical expert located in the good old U.S.A.
By keeping all employees and communications in the U.S.A. customers are safer and more secure on the Internet because RESCUECOM protects the customer’s identity, data and technology from scamming overseas hackers and criminals by delivering 100% guaranteed service.
RESCUECOM only employees the best of the best technicians anywhere.
All RESCUECOM Certified Level-3 technicians have not only been in the tech support industry for at least 10 years, but to become RESCUECOM certified they go through rigorous study and testing before they are allowed to shadow one of our working RESCUECOM Certified Level-3 technicians.
These phenomenal techs are why customer after customer refer RESCUECOM to family, friends and co-workers
I called in on a Saturday with an urgent issue concerning the functionality of my iMac. I was promised fast and flawless repair, both of which were completely false. First, I was connected to a tech that, self admittedly, has very little Mac repair experience. It showed as he stumbled through various ideas, all to no avail, with no impact on my computer issue. AFTER he tried a time machine restore without any results, he suggested I wait until Monday to talk to the "Mac Guru" in the office. Unreal. Had I known there was a sharper tool in the shed, I clearly would have opted for him first before backtracking via time machine and erasing my recent work. But no, that information wasn't shared until the first tech decided to give up. Perhaps they are paid on a production basis? That is the only logic I can put to the first tech's illogical sequence of diagnostics/information sharing.
Well Monday came and went. I was promised a phone call from this elusive "Mac Guru" on Monday morning. When he didn't call, I called them (the main #). We scheduled a call for 4:30 PM central time on Monday afternoon for when I get home from work. At 4:30, a different associate called on behalf of the elusive Mac Guru and said he will call at 5:30. 5:30 came and went so I called back near 6 pm. The dispatcher talked to this elusive mac guy (who I still haven't actually spoken with), and said he will call within 15 minutes, promise. Guess what? That didn't happen. I called yet again, only this time, I was hung up on as soon as the line connected to a person. I called again to make sure it wasn't a fluke. Nope. I was hung up on a total of 6 times in a row now within the last 10 minutes. Clearly whoever is answering the calls is dodging me.
The lack of service and blatant disrespect of your customer's time is downright shameful, especially considering their advertising tagline of "fast and flawless service". Dealing with rescuecom truly has been a nightmare. So please, save yourself a massive headache and RUN from this company. You think your computer problems are bad? They'll feel even worse after this company has took your money, wasted your time, and left you with all your original computer problems.
I called in on a Saturday with an urgent issue concerning the functionality of my iMac. I was promised fast and flawless repair, both of which were completely false. First, I was connected to a tech that, self admittedly, has very little Mac repair experience. It showed as he stumbled through various ideas, all to no avail, with no impact on my computer issue. AFTER he tried a time machine restore without any results, he suggested I wait until Monday to talk to the "Mac Guru" in the office. Unreal. Had I known there was a sharper tool in the shed, I clearly would have opted for him first before backtracking via time machine and erasing my recent work. But no, that information wasn't shared until the first tech decided to give up. Perhaps they are paid on a production basis? That is the only logic I can put to the first tech's illogical sequence of diagnostics/information sharing.
Well Monday came and went. I was promised a phone call from this elusive "Mac Guru" on Monday morning. When he didn't call, I called them (the main #). We scheduled a call for 4:30 PM central time on Monday afternoon for when I get home from work. At 4:30, a different associate called on behalf of the elusive Mac Guru and said he will call at 5:30. 5:30 came and went so I called back near 6 pm. The dispatcher talked to this elusive mac guy (who I still haven't actually spoken with), and said he will call within 15 minutes, promise. Guess what? That didn't happen. I called yet again, only this time, I was hung up on as soon as the line connected to a person. I called again to make sure it wasn't a fluke. Nope. I was hung up on a total of 6 times in a row now within the last 10 minutes. Clearly whoever is answering the calls is dodging me.
The lack of service and blatant disrespect of your customer's time is downright shameful, especially considering their advertising tagline of "fast and flawless service". Dealing with rescuecom truly has been a nightmare. So please, save yourself a massive headache and RUN from this company. You think your computer problems are bad? They'll feel even worse after this company has took your money, wasted your time, and left you with all your original computer problems.
Deft Computer Solutions, Inc. Aka Rescuecom Aka Rescuecom.com Un-Authorized Charges to Credit Card, Lied about In Home Services, Did not Render Services, Piss Poor & Rude Customer Service Ripoff Syracuse New York
This is a NATIONWIDE Company, Home Offices Located out of New York.
I am writing to file a FORMAL complaint concerning the this Company. On Monday 07/09/2007 @ 07:30 a.m. I placed a call TO the 800 -737-2837 # for In home Computer Service, I was told that the company did service my area OF Titusville Florida, after giving the REP the DETAILS, A TECH was schedule to come out to my home @ 12:00 noon, I was told a credit card # was needed and the charge was $98.00 per hour. Approx 2 hours later a representative called to confirm the 12:00 appt. By 1:00 pm..no one showed up and I received NO CALL. I attempted several times to call and follow up to no avail. I was placed On HOLD for extended periods of time, TRANSFERRED several times to other depts. & hung up on. At one point I asked to speak to a Supervisor, Manager or Owner which I NEVER did get to speak to one. Lastly, I was told that the appt. made was for REMOTE service, Which was INCORRECT, I was TOLD that a TECH would be ONSITE when the appt.was made........Nevertheless, NO call was EVER received back by a TECH or any COMPANY REP. I then called my VISA card and was told that I was charged $100.00 by RESCUECOM that very morning. I AM VERY UPSET !!!! I hope that this e-mail finds it way to the right person so that I get My MONEY BACK. I am NOT interested in doing Business with a company like this. Seems a RIP-OFF has been done. I see from the BBB of NEW YORK that YOUR COMPANY RECORD speaks for it's self. I WAS BILLED FOR SERVICE THAT WAS NOT DONE...AN UN-AUTHORIZED CHARGE WAS MADE TO MY ACCOUNT FOR SERVICES NOT RENDERED. This company claims on the website the following > fixed or free ~ http://www.rescuecom.com
Rescuecom is definitely a ripoff. My hard drive on my PC failed and I called them regarding data recovery. The CSR that I spoke with outlined the 3 Levels that they offer for data recovery and the price for each one. She told me that a tech would call me back within an hour to discuss my options in more detail. The tech finally called me back almost 4 hours later.
I told him that I had a mechanical hard drive failure and asked what my options were. He told me that Level 1 would not work, that I would have to send the harddrive to them and it would cost anywhere between $250 up to $4,000 to attempt to retrieve the data. I told him that was too much money and figured I would call around to get other pricing.
A few days later there is a charge from rescuecom on my credit card for $98. They call it a diagnostic fee. The didn't diagnose anything - I told him that it was a mechanical hard drive failure and was just looking into pricing for data recovery!!! They will not refund my money, even though their CSR told me that there was no charge for anything unless I sent my harddrive to them for data recovery. This place sux and is such a ripoff. This should be illegal!!
Rescuecom ripoff! contacting customer service is like talking to a wall Internet
Signed up on 4th September, computer locked up on the 10th. Called for service, waited one and a half day and got no response so I took care of the problem myself and wrote customer service at rescuecom to let them know I was unhappy and to please cancel the service on the 11th September. I got one response telling me that I had signed for a year and too bad; basically. They have not responded to any more messages from me and I still do not know what they are charging me for. I guess I was wrong in thinking that if you are unhappy with a service you have bought and cancel within a resonable time period (7 days) the company should honor that request. I don't want money refunded, just cancel the service(?) and stop charging.
Atlanta 7 - Rescuecom failed to include info in their "contract" about withholding of payments, Ripoff! Commerce Georgia
The Atlanta Branch of Rescuecom failed to inform me of hours that I would not be paid for until I received a my paycheck and could not help but discover the situation.
I worked for these people for a month and spent $1100 on car repairs, equipment and etc receiving a total of $235 from them.
This company allowed me to work sometime 4 or 6 hours on a computer and if the customer was not satisfied or if there were later more undiscovered problems, instead of sending me back with another technician they just sent another technician and deducted hours and tell me about it weeks later after I'm expecting to get paid.(Talk about ethics)
When the dispatch is confronted about the situation to verify hours they quickly dismiss you with advice to go to your francise owner. Question: If that is the person who's been messing with my hours then... ?
Rescuecom stole $545 from me through an unauthorized credit card charge. Syracuse New York
In order to get Rescuecom to come to my house I had to give them a credit card number, although they assured me no charges would be made without my authorization. I paid my entire bill on the spot by check in the amount of $617.45 yet when I received my next credit card statement I found that Rescuecom had also put a $545.00 charge on my card. Even though I sent them copies of the bill left by the technician and a copy of the canceled check for payment in full they refused to issue a credit to my credit card or make any kind of restitution to correct their overcharge. I was told this refusal came directly from the President of Rescuecom.
I recently looked at Rescuecom and like always did some research. There are many people who have had bad experiences, both techs and customers. You can find these posts without much trouble. On the surface what Rescucom has to offer sound very good and this business model operated with the highest integrity would be great. It's my opinion that this company has a less than questionable intentions.
The first big red flag for me was the "AGREEMENT" that you must sign. I am not an attorney and cannot make any legal claims, however I can also read and understand things fairly well. The paragraph below is section 2-C of the Rescucome Technician Agreement. If you sign this you will be potentially signing away you ability to work for almost anyone and worst of all you may violate this agreement without anyway to know it.
READ THIS:
Section 2-C. Protection of RESCUECOM's Customers: RESCUECOM's relationship with its customers and the goodwill those customers have toward RESCUECOM is our most prized asset. During the term of this Agreement, and for a period of two years after termination of this Agreement for any reason, you agree not to directly or indirectly accept employment with or perform any work for any of RESCUECOM's customers, or any subsidiary or affiliate of such customer. Employment or work includes (i) any form of consulting or professional services for salary, fee or barter arrangements, (ii) Sale of equipment or software, or (iii) provision of any form of internet or software services.
END:
The way I read this is if you sign this, even if you never start working for/with Rescuecom, you cannot work for anyone that is a Rescuecom customer. How do we know who is a Rescuecom customer. You can't even work with anyone affiliated with a customer of Rescuecom. Who is a Rescuecom customer? If someone calls into Rescuecom are they now a customer? If Bank of America uses Rescuecom once you are precluded to work for BofA in any position for two years.
This part of the AGREEMENT potentially encompasses far to many companies. You could find yourself precluded from working almost anywhere and worst of all how would you know who are Rescuecom's customers. I know from past experience that this would be very difficult to hold up in court. What is a concern for me is that Rescuecom is a small company and they have an attorney on-staff. To me that is a red flag that they are very litigious and know that many will not be able to fight them.
I actually have no problem with a company protecting their interests. That's just good business. What is wrong with this agreement is that it is very one-sided and they would have an ability to prevent you from working in your field of expertise. The way this clause currently reads, if Rescuecom does one service call for a company, then you would be precluded from being employed in any position the company may offer from the janitor to the CEO.
Here is a scenario. If a employee of a Walmart store calls Rescuecom at 2:00am for a service call, the if your situation changed and you wanted to work as a store manager or cashier or TV salesperson, you are not allowed. This would apply globally because there is not geographical limitation within the AGREEMENT. How does this make any sense? Now think about the potential customers Rescucom could have some type of contact with and you may have to leave the country to find a job. Since you are precluded to work for affiliates or subsidiaries you may just have to take a 2 year vacation before you can work.
After reading all the posts from others, I have no desire to consider Rescuecom for anything.
I recently looked at Rescuecom and like always did some research. There are many people who have had bad experiences, both techs and customers. You can find these posts without much trouble. On the surface what Rescucom has to offer sound very good and this business model operated with the highest integrity would be great. It's my opinion that this company has a less than questionable intentions.
The first big red flag for me was the "AGREEMENT" that you must sign. I am not an attorney and cannot make any legal claims, however I can also read and understand things fairly well. The paragraph below is section 2-C of the Rescucome Technician Agreement. If you sign this you will be potentially signing away you ability to work for almost anyone and worst of all you may violate this agreement without anyway to know it.
READ THIS: Section 2-C. Protection of RESCUECOM's Customers: RESCUECOM's relationship with its customers and the goodwill those customers have toward RESCUECOM is our most prized asset. During the term of this Agreement, and for a period of two years after termination of this Agreement for any reason, you agree not to directly or indirectly accept employment with or perform any work for any of RESCUECOM's customers, or any subsidiary or affiliate of such customer. Employment or work includes (i) any form of consulting or professional services for salary, fee or barter arrangements, (ii) Sale of equipment or software, or (iii) provision of any form of internet or software services. END:
The way I read this is if you sign this, even if you never start working for/with Rescuecom, you cannot work for anyone that is a Rescuecom customer. How do we know who is a Rescuecom customer. You can't even work with anyone affiliated with a customer of Rescuecom. Who is a Rescuecom customer? If someone calls into Rescuecom are they now a customer? If Bank of America uses Rescuecom once you are precluded to work for BofA in any position for two years.
This part of the AGREEMENT potentially encompasses far to many companies. You could find yourself precluded from working almost anywhere and worst of all how would you know who are Rescuecom's customers. I know from past experience that this would be very difficult to hold up in court. What is a concern for me is that Rescuecom is a small company and they have an attorney on-staff. To me that is a red flag that they are very litigious and know that many will not be able to fight them.
I actually have no problem with a company protecting their interests. That's just good business. What is wrong with this agreement is that it is very one-sided and they would have an ability to prevent you from working in your field of expertise. The way this clause currently reads, if Rescuecom does one service call for a company, then you would be precluded from being employed in any position the company may offer from the janitor to the CEO.
Here is a scenario. If a employee of a Walmart store calls Rescuecom at 2:00am for a service call, the if your situation changed and you wanted to work as a store manager or cashier or TV salesperson, you are not allowed. This would apply globally because there is not geographical limitation within the AGREEMENT. How does this make any sense? Now think about the potential customers Rescucom could have some type of contact with and you may have to leave the country to find a job. Since you are precluded to work for affiliates or subsidiaries you may just have to take a 2 year vacation before you can work.
After reading all the posts from others, I have no desire to consider Rescuecom for anything.
RESCUECOM is a U.S. Based, Global Microsoft Certified Partner delivering “Fast and Flawless” computer repair and tech support, 24/7. RESCUECOM is known worldwide for its highest quality and fastest response service, whether its local onsite computer repair or immediate remote tech support while you watch. RESCUECOM is the best computer repair company for all of your technology needs. RESCUECOM certified level-3 technicians are dedicated to providing flawless tech support service anytime, anywhere, any device. We care about you, our customer and are invested in our patented technology, systems and services to assure your complete 100% satisfaction.”
First off, I would like to say that this review is not based off of the quality of the product, but the morality of the management and ownership involved with Rescuecom. Rescuecom has partaken in immoral business practices that are described below. I am hoping to appeal in the humanity of people to expose Rescuecom for what they have done. I am avoiding the use of names other than rescuecom in order to protect the identities of those involved.
Here's the scenario, a local wholesale club manager discovers that someone has been dumping their trash illegally in the wholesale club's dumpster. The wholesale club investigates and finds that the trash being dumped belongs to Rescuecom. The manager simply prints and places a return label on the trash and returns it to the Rescuecom office, while also filing a police report. The owner and manager of rescuecom becomes furious that he has been exposed and arrives at the wholesale club at midnight to complain irrationally. The manager stands his ground and the Rescuecom owner storms off.
The next day, the Rescuecom owner contacts the wholesale club's home office and complains to the head of the company that he was wronged by the wholesale club manager and threatened by him. No such threatening occured, but the Rescuecom owner exaggerates and complains until he gets his way. The home office, upon only hearing the Rescuecom owner's side of the story, promptly fires the manager.
The problem I find is that the wholesale club manager was only attempting to do right for his company. Rescuecom was illegally dumping their trash into another company's dumpster to avoid trash fees. Now the wholesale club manager, a young man with a child and another on the way, finds himself unemployed around the holidays, all because he thought he was doing the right thing.
If that wasn't bad enough, one week after the firing occured. A manager of Rescuecom entered the wholesale club to "buy a slice of pizza." He immediately demanded service and appeared to be looking for an arguement with the cashier. The cashier replied, "would you like to talk to a manager?" The Rescuecom manager simply replied, "No, I've already gotten one of your managers fired. Maybe you're next." He then simply walked out without his purchase.
I have never experienced a more disheartening experience than what I have seen and heard out of this scenario.
Rescuecom Corporation Reviews
RESCUECOM along with Lockheed Martin recruited for press conference by Senator Charles Schumer to promote math and science in the United States as an example of a company that hires U.S. technology professionals.
RESCUECOM, unlike their competitors NEVER OUTSOURCES tech support overseas. You will never have to speak with someone that you don’t understand and you will never have to speak with someone from India or the Philippines for tech support again. With RESCUECOM, you will always get a local U.S. based RESCUECOM certified level-3 technical expert located in the good old U.S.A.
By keeping all employees and communications in the U.S.A. customers are safer and more secure on the Internet because RESCUECOM protects the customer’s identity, data and technology from scamming overseas hackers and criminals by delivering 100% guaranteed service.
RESCUECOM only employees the best of the best technicians anywhere.
All RESCUECOM Certified Level-3 technicians have not only been in the tech support industry for at least 10 years, but to become RESCUECOM certified they go through rigorous study and testing before they are allowed to shadow one of our working RESCUECOM Certified Level-3 technicians.
These phenomenal techs are why customer after customer refer RESCUECOM to family, friends and co-workers
I called in on a Saturday with an urgent issue concerning the functionality of my iMac. I was promised fast and flawless repair, both of which were completely false. First, I was connected to a tech that, self admittedly, has very little Mac repair experience. It showed as he stumbled through various ideas, all to no avail, with no impact on my computer issue. AFTER he tried a time machine restore without any results, he suggested I wait until Monday to talk to the "Mac Guru" in the office. Unreal. Had I known there was a sharper tool in the shed, I clearly would have opted for him first before backtracking via time machine and erasing my recent work. But no, that information wasn't shared until the first tech decided to give up. Perhaps they are paid on a production basis? That is the only logic I can put to the first tech's illogical sequence of diagnostics/information sharing.
Well Monday came and went. I was promised a phone call from this elusive "Mac Guru" on Monday morning. When he didn't call, I called them (the main #). We scheduled a call for 4:30 PM central time on Monday afternoon for when I get home from work. At 4:30, a different associate called on behalf of the elusive Mac Guru and said he will call at 5:30. 5:30 came and went so I called back near 6 pm. The dispatcher talked to this elusive mac guy (who I still haven't actually spoken with), and said he will call within 15 minutes, promise. Guess what? That didn't happen. I called yet again, only this time, I was hung up on as soon as the line connected to a person. I called again to make sure it wasn't a fluke. Nope. I was hung up on a total of 6 times in a row now within the last 10 minutes. Clearly whoever is answering the calls is dodging me.
The lack of service and blatant disrespect of your customer's time is downright shameful, especially considering their advertising tagline of "fast and flawless service". Dealing with rescuecom truly has been a nightmare. So please, save yourself a massive headache and RUN from this company. You think your computer problems are bad? They'll feel even worse after this company has took your money, wasted your time, and left you with all your original computer problems.
I called in on a Saturday with an urgent issue concerning the functionality of my iMac. I was promised fast and flawless repair, both of which were completely false. First, I was connected to a tech that, self admittedly, has very little Mac repair experience. It showed as he stumbled through various ideas, all to no avail, with no impact on my computer issue. AFTER he tried a time machine restore without any results, he suggested I wait until Monday to talk to the "Mac Guru" in the office. Unreal. Had I known there was a sharper tool in the shed, I clearly would have opted for him first before backtracking via time machine and erasing my recent work. But no, that information wasn't shared until the first tech decided to give up. Perhaps they are paid on a production basis? That is the only logic I can put to the first tech's illogical sequence of diagnostics/information sharing.
Well Monday came and went. I was promised a phone call from this elusive "Mac Guru" on Monday morning. When he didn't call, I called them (the main #). We scheduled a call for 4:30 PM central time on Monday afternoon for when I get home from work. At 4:30, a different associate called on behalf of the elusive Mac Guru and said he will call at 5:30. 5:30 came and went so I called back near 6 pm. The dispatcher talked to this elusive mac guy (who I still haven't actually spoken with), and said he will call within 15 minutes, promise. Guess what? That didn't happen. I called yet again, only this time, I was hung up on as soon as the line connected to a person. I called again to make sure it wasn't a fluke. Nope. I was hung up on a total of 6 times in a row now within the last 10 minutes. Clearly whoever is answering the calls is dodging me.
The lack of service and blatant disrespect of your customer's time is downright shameful, especially considering their advertising tagline of "fast and flawless service". Dealing with rescuecom truly has been a nightmare. So please, save yourself a massive headache and RUN from this company. You think your computer problems are bad? They'll feel even worse after this company has took your money, wasted your time, and left you with all your original computer problems.
Deft Computer Solutions, Inc. Aka Rescuecom Aka Rescuecom.com Un-Authorized Charges to Credit Card, Lied about In Home Services, Did not Render Services, Piss Poor & Rude Customer Service Ripoff Syracuse New York
This is a NATIONWIDE Company, Home Offices Located out of New York.
I am writing to file a FORMAL complaint concerning the this Company. On Monday 07/09/2007 @ 07:30 a.m. I placed a call TO the 800 -737-2837 # for In home Computer Service, I was told that the company did service my area OF Titusville Florida, after giving the REP the DETAILS, A TECH was schedule to come out to my home @ 12:00 noon, I was told a credit card # was needed and the charge was $98.00 per hour. Approx 2 hours later a representative called to confirm the 12:00 appt. By 1:00 pm..no one showed up and I received NO CALL. I attempted several times to call and follow up to no avail. I was placed On HOLD for extended periods of time, TRANSFERRED several times to other depts. & hung up on. At one point I asked to speak to a Supervisor, Manager or Owner which I NEVER did get to speak to one. Lastly, I was told that the appt. made was for REMOTE service, Which was INCORRECT, I was TOLD that a TECH would be ONSITE when the appt.was made........Nevertheless, NO call was EVER received back by a TECH or any COMPANY REP. I then called my VISA card and was told that I was charged $100.00 by RESCUECOM that very morning. I AM VERY UPSET !!!! I hope that this e-mail finds it way to the right person so that I get My MONEY BACK. I am NOT interested in doing Business with a company like this. Seems a RIP-OFF has been done. I see from the BBB of NEW YORK that YOUR COMPANY RECORD speaks for it's self. I WAS BILLED FOR SERVICE THAT WAS NOT DONE...AN UN-AUTHORIZED CHARGE WAS MADE TO MY ACCOUNT FOR SERVICES NOT RENDERED. This company claims on the website the following > fixed or free ~ http://www.rescuecom.com
Rescuecom is definitely a ripoff. My hard drive on my PC failed and I called them regarding data recovery. The CSR that I spoke with outlined the 3 Levels that they offer for data recovery and the price for each one. She told me that a tech would call me back within an hour to discuss my options in more detail. The tech finally called me back almost 4 hours later.
I told him that I had a mechanical hard drive failure and asked what my options were. He told me that Level 1 would not work, that I would have to send the harddrive to them and it would cost anywhere between $250 up to $4,000 to attempt to retrieve the data. I told him that was too much money and figured I would call around to get other pricing.
A few days later there is a charge from rescuecom on my credit card for $98. They call it a diagnostic fee. The didn't diagnose anything - I told him that it was a mechanical hard drive failure and was just looking into pricing for data recovery!!! They will not refund my money, even though their CSR told me that there was no charge for anything unless I sent my harddrive to them for data recovery. This place sux and is such a ripoff. This should be illegal!!
Hhgifford
Moncks Corner, South Carolina
U.S.A.
Rescuecom ripoff! contacting customer service is like talking to a wall Internet
Signed up on 4th September, computer locked up on the 10th. Called for service, waited one and a half day and got no response so I took care of the problem myself and wrote customer service at rescuecom to let them know I was unhappy and to please cancel the service on the 11th September. I got one response telling me that I had signed for a year and too bad; basically. They have not responded to any more messages from me and I still do not know what they are charging me for. I guess I was wrong in thinking that if you are unhappy with a service you have bought and cancel within a resonable time period (7 days) the company should honor that request. I don't want money refunded, just cancel the service(?) and stop charging.
Atlanta 7 - Rescuecom failed to include info in their "contract" about withholding of payments, Ripoff! Commerce Georgia
The Atlanta Branch of Rescuecom failed to inform me of hours that I would not be paid for until I received a my paycheck and could not help but discover the situation.
I worked for these people for a month and spent $1100 on car repairs, equipment and etc receiving a total of $235 from them.
This company allowed me to work sometime 4 or 6 hours on a computer and if the customer was not satisfied or if there were later more undiscovered problems, instead of sending me back with another technician they just sent another technician and deducted hours and tell me about it weeks later after I'm expecting to get paid.(Talk about ethics)
When the dispatch is confronted about the situation to verify hours they quickly dismiss you with advice to go to your francise owner. Question: If that is the person who's been messing with my hours then... ?
Rescuecom stole $545 from me through an unauthorized credit card charge. Syracuse New York
In order to get Rescuecom to come to my house I had to give them a credit card number, although they assured me no charges would be made without my authorization. I paid my entire bill on the spot by check in the amount of $617.45 yet when I received my next credit card statement I found that Rescuecom had also put a $545.00 charge on my card. Even though I sent them copies of the bill left by the technician and a copy of the canceled check for payment in full they refused to issue a credit to my credit card or make any kind of restitution to correct their overcharge. I was told this refusal came directly from the President of Rescuecom.
Rescuecom Scam Syracuse New York
Technicians beware of this company!!
I recently looked at Rescuecom and like always did some research. There are many people who have had bad experiences, both techs and customers. You can find these posts without much trouble. On the surface what Rescucom has to offer sound very good and this business model operated with the highest integrity would be great. It's my opinion that this company has a less than questionable intentions.
The first big red flag for me was the "AGREEMENT" that you must sign. I am not an attorney and cannot make any legal claims, however I can also read and understand things fairly well. The paragraph below is section 2-C of the Rescucome Technician Agreement. If you sign this you will be potentially signing away you ability to work for almost anyone and worst of all you may violate this agreement without anyway to know it.
READ THIS:
Section 2-C. Protection of RESCUECOM's Customers: RESCUECOM's relationship with its customers and the goodwill those customers have toward RESCUECOM is our most prized asset. During the term of this Agreement, and for a period of two years after termination of this Agreement for any reason, you agree not to directly or indirectly accept employment with or perform any work for any of RESCUECOM's customers, or any subsidiary or affiliate of such customer. Employment or work includes (i) any form of consulting or professional services for salary, fee or barter arrangements, (ii) Sale of equipment or software, or (iii) provision of any form of internet or software services.
END:
The way I read this is if you sign this, even if you never start working for/with Rescuecom, you cannot work for anyone that is a Rescuecom customer. How do we know who is a Rescuecom customer. You can't even work with anyone affiliated with a customer of Rescuecom. Who is a Rescuecom customer? If someone calls into Rescuecom are they now a customer? If Bank of America uses Rescuecom once you are precluded to work for BofA in any position for two years.
This part of the AGREEMENT potentially encompasses far to many companies. You could find yourself precluded from working almost anywhere and worst of all how would you know who are Rescuecom's customers. I know from past experience that this would be very difficult to hold up in court. What is a concern for me is that Rescuecom is a small company and they have an attorney on-staff. To me that is a red flag that they are very litigious and know that many will not be able to fight them.
I actually have no problem with a company protecting their interests. That's just good business. What is wrong with this agreement is that it is very one-sided and they would have an ability to prevent you from working in your field of expertise. The way this clause currently reads, if Rescuecom does one service call for a company, then you would be precluded from being employed in any position the company may offer from the janitor to the CEO.
Here is a scenario. If a employee of a Walmart store calls Rescuecom at 2:00am for a service call, the if your situation changed and you wanted to work as a store manager or cashier or TV salesperson, you are not allowed. This would apply globally because there is not geographical limitation within the AGREEMENT. How does this make any sense? Now think about the potential customers Rescucom could have some type of contact with and you may have to leave the country to find a job. Since you are precluded to work for affiliates or subsidiaries you may just have to take a 2 year vacation before you can work.
After reading all the posts from others, I have no desire to consider Rescuecom for anything.
Rescuecom Scam Syracuse New York
Technicians beware of this company!!
I recently looked at Rescuecom and like always did some research. There are many people who have had bad experiences, both techs and customers. You can find these posts without much trouble. On the surface what Rescucom has to offer sound very good and this business model operated with the highest integrity would be great. It's my opinion that this company has a less than questionable intentions.
The first big red flag for me was the "AGREEMENT" that you must sign. I am not an attorney and cannot make any legal claims, however I can also read and understand things fairly well. The paragraph below is section 2-C of the Rescucome Technician Agreement. If you sign this you will be potentially signing away you ability to work for almost anyone and worst of all you may violate this agreement without anyway to know it.
READ THIS: Section 2-C. Protection of RESCUECOM's Customers: RESCUECOM's relationship with its customers and the goodwill those customers have toward RESCUECOM is our most prized asset. During the term of this Agreement, and for a period of two years after termination of this Agreement for any reason, you agree not to directly or indirectly accept employment with or perform any work for any of RESCUECOM's customers, or any subsidiary or affiliate of such customer. Employment or work includes (i) any form of consulting or professional services for salary, fee or barter arrangements, (ii) Sale of equipment or software, or (iii) provision of any form of internet or software services. END:
The way I read this is if you sign this, even if you never start working for/with Rescuecom, you cannot work for anyone that is a Rescuecom customer. How do we know who is a Rescuecom customer. You can't even work with anyone affiliated with a customer of Rescuecom. Who is a Rescuecom customer? If someone calls into Rescuecom are they now a customer? If Bank of America uses Rescuecom once you are precluded to work for BofA in any position for two years.
This part of the AGREEMENT potentially encompasses far to many companies. You could find yourself precluded from working almost anywhere and worst of all how would you know who are Rescuecom's customers. I know from past experience that this would be very difficult to hold up in court. What is a concern for me is that Rescuecom is a small company and they have an attorney on-staff. To me that is a red flag that they are very litigious and know that many will not be able to fight them.
I actually have no problem with a company protecting their interests. That's just good business. What is wrong with this agreement is that it is very one-sided and they would have an ability to prevent you from working in your field of expertise. The way this clause currently reads, if Rescuecom does one service call for a company, then you would be precluded from being employed in any position the company may offer from the janitor to the CEO.
Here is a scenario. If a employee of a Walmart store calls Rescuecom at 2:00am for a service call, the if your situation changed and you wanted to work as a store manager or cashier or TV salesperson, you are not allowed. This would apply globally because there is not geographical limitation within the AGREEMENT. How does this make any sense? Now think about the potential customers Rescucom could have some type of contact with and you may have to leave the country to find a job. Since you are precluded to work for affiliates or subsidiaries you may just have to take a 2 year vacation before you can work.
After reading all the posts from others, I have no desire to consider Rescuecom for anything.
RESCUECOM is a U.S. Based, Global Microsoft Certified Partner delivering “Fast and Flawless” computer repair and tech support, 24/7. RESCUECOM is known worldwide for its highest quality and fastest response service, whether its local onsite computer repair or immediate remote tech support while you watch. RESCUECOM is the best computer repair company for all of your technology needs. RESCUECOM certified level-3 technicians are dedicated to providing flawless tech support service anytime, anywhere, any device. We care about you, our customer and are invested in our patented technology, systems and services to assure your complete 100% satisfaction.”
First off, I would like to say that this review is not based off of the quality of the product, but the morality of the management and ownership involved with Rescuecom. Rescuecom has partaken in immoral business practices that are described below. I am hoping to appeal in the humanity of people to expose Rescuecom for what they have done. I am avoiding the use of names other than rescuecom in order to protect the identities of those involved.
Here's the scenario, a local wholesale club manager discovers that someone has been dumping their trash illegally in the wholesale club's dumpster. The wholesale club investigates and finds that the trash being dumped belongs to Rescuecom. The manager simply prints and places a return label on the trash and returns it to the Rescuecom office, while also filing a police report. The owner and manager of rescuecom becomes furious that he has been exposed and arrives at the wholesale club at midnight to complain irrationally. The manager stands his ground and the Rescuecom owner storms off.
The next day, the Rescuecom owner contacts the wholesale club's home office and complains to the head of the company that he was wronged by the wholesale club manager and threatened by him. No such threatening occured, but the Rescuecom owner exaggerates and complains until he gets his way. The home office, upon only hearing the Rescuecom owner's side of the story, promptly fires the manager.
The problem I find is that the wholesale club manager was only attempting to do right for his company. Rescuecom was illegally dumping their trash into another company's dumpster to avoid trash fees. Now the wholesale club manager, a young man with a child and another on the way, finds himself unemployed around the holidays, all because he thought he was doing the right thing.
If that wasn't bad enough, one week after the firing occured. A manager of Rescuecom entered the wholesale club to "buy a slice of pizza." He immediately demanded service and appeared to be looking for an arguement with the cashier. The cashier replied, "would you like to talk to a manager?" The Rescuecom manager simply replied, "No, I've already gotten one of your managers fired. Maybe you're next." He then simply walked out without his purchase.
I have never experienced a more disheartening experience than what I have seen and heard out of this scenario.