I purchased a home security system with a three-year contract from Reliable Security on 08-25-2014 because they appeared to be an honest company that cares about the quality of the services that they provide.
That was a mistake that I will remember every time I pay them $49.00 a month for the next three years.
The first thing that should have warned me about Reliable Security was when they set up a appointment to install the system at 2.00PM and called me around noon and canceled the appointment.
The second thing that should have warned me was that Reliable Security sent a so-called professional installation person to install the system that was so rude that my wife told me that she did not want him in our home and we had to have another person complete the installation.
After these two less than stellar examples of the quality of Reliable Security’s customer relations they called and set up a appointment with one of their management staff a Mr. Jake Schucker.
When Jake was at our home he was very apologetic for the two previous incidents and offered us two free months monitoring and explained the system and its features one which is that if the customer forgets to set the alarm they will be sent a text on their cell phone alerting them that the alarm needs to be set.
On October 5th 2014 I tried to check this feature for the first time and found that it will not work on my iPhone5 and contacted Reliable Security to have this feature fixed as the system was sold with a complete warranty for one year.
So far Reliable Security has not fixed this problem and they tried to say the problem was with at&t my cell phone provider or with Apple I contacted both companies and they checked for problems on their end and found that their systems are working correctly.
I told this to Jake at Reliable Security and he told me he would find out what is wrong and have the problem fixed.
That was several days ago and as of yet they have not bothered to contact me or get the problem fixed.
If you deal with Reliable Security make sure that they fix any problems before the thirty days that you have to cancel the deal expires.
I can now see why there are so few Reliable Security signs in the yards in Denver
Reliable Alarm Systems, Inc. Reviews
I purchased a home security system with a three-year contract from Reliable Security on 08-25-2014 because they appeared to be an honest company that cares about the quality of the services that they provide.
That was a mistake that I will remember every time I pay them $49.00 a month for the next three years.
The first thing that should have warned me about Reliable Security was when they set up a appointment to install the system at 2.00PM and called me around noon and canceled the appointment.
The second thing that should have warned me was that Reliable Security sent a so-called professional installation person to install the system that was so rude that my wife told me that she did not want him in our home and we had to have another person complete the installation.
After these two less than stellar examples of the quality of Reliable Security’s customer relations they called and set up a appointment with one of their management staff a Mr. Jake Schucker.
When Jake was at our home he was very apologetic for the two previous incidents and offered us two free months monitoring and explained the system and its features one which is that if the customer forgets to set the alarm they will be sent a text on their cell phone alerting them that the alarm needs to be set.
On October 5th 2014 I tried to check this feature for the first time and found that it will not work on my iPhone5 and contacted Reliable Security to have this feature fixed as the system was sold with a complete warranty for one year.
So far Reliable Security has not fixed this problem and they tried to say the problem was with at&t my cell phone provider or with Apple I contacted both companies and they checked for problems on their end and found that their systems are working correctly.
I told this to Jake at Reliable Security and he told me he would find out what is wrong and have the problem fixed.
That was several days ago and as of yet they have not bothered to contact me or get the problem fixed.
If you deal with Reliable Security make sure that they fix any problems before the thirty days that you have to cancel the deal expires.
I can now see why there are so few Reliable Security signs in the yards in Denver