We had a one-year contrct with Regus Virtual Offices and it automatically renewed. We made an agreement with the center manager to stay 3 more months and the be let out of our contract. The manager agreed and raised the rent for those 3 months and we had to pay monthly charges for phone/fax/it bundle even thought we were not occupying space.
After our 3 month renewal contract was over, they sent an invoice fro $1,175.20 even though I went over every detail of our agreement so that I fully understood. They were going to charge us for all of this nonsense that didn't make sense. I called the manager and let her know that I meant business. She is quite dubious so I asked to speak with her manager. They did credit the nonsense items and only charged us for "wear & tear" at move out which came to $270.00. I was happy to pay them the small amount so I would never have to deal with them again.
Regus' unethical method of doing business is they will try to drain you of every cent by adding nonsense charges on to your invoice. They will charge you for everything and some people probably pay these charges. Not me as I fought them all the way. Sometimes we get too tired to fight so be very weary of entering a contract with them. They will unethically charge you for the air that you breath in their space and then you have to spend time fighting tooth and nail every step of the way to get your money back. They are a very unethical and dicey company to deal with. Not worth it. Stay away.
In May 2014, I coalled Regus office space, to inquire about executive office products for my corporation. I spoke to Michael Smith, the manager of the Tuscany Plaza facility in Greenwood Village, CO. I had a wide range of questions, but one in particular. When we decided that we have grown to the point of justifying an office suite, will we be able to mail forward, using the US Postal Service, all of our mail to our new suites...
Mr. Smith and I decided to move forward, and I agreed to lease a virtual space in the bulding. We maintained our relationship for 6-7 months, then I decided that it was time to move into a larger suite. I went on line and performed a mail forward, so that there would be no delay in recieving my company's mail.
Over the last few weeks, one of my large clients and my staff performed a large monitary transaction, and before it could be caught, The envelope with our very large check, was mailed to our former suite. It was mailed on December 8, and we deligently checked the PO Box, where the mail was forwarded to. Today, December 22, I became aware of it, and called the vendor to confirm the mailing, then I called the former suite, and was told that I did have a pile of mail. In a very threatenening way, I was told that they would give me this mail, but every future piece would simply be return to sender.
I immediately went to the building, retrieved the mail, but there was no envelope from our client, with the huge check in it. I asked the untrained receptionist , "Why is there mail here, when I did a mail forward 7 weeks ago with the Postal Service... She plead stupidity. I asked for Mr Smith, and he was conveniently not available. I left a message for him to call me, but in three hours, no call. I called that location and a few others asking about mail forwarding...
Finally, I reached a manager at one of the branches. She explained to me that the Postal Service will not forward mail from an executive suite, and that it is the clients responsibility to inform all of their vendors of a new address.
This is the worst example of a scam that I have ever seen. Now, they will forward your mail, for an enormous cost; something like the postage plus 2.00 (or more) for each envelope or parcels are much higher.
I would have never placed the 20K plus check, that I will now never see, in jeopardy, without asking this simple detail. Please do not do business with these scam artists. To achieve a 5.00 billable product, they have evidentally returned my envelope with my very large check to my client. However it hasbeen nearly three weeks and they do not have it... So, we do not have it, they do not have it, and it has placed a needless strain on a very profitable client.
I will never allow any of my companies, or anyone that we come into contact with do business with these idiots.
Regus' Cancellation Policy is not consumer friendly and is made so most of the contract auto-renewl for another 1 year term.
This was not pointed out to me when I signed up for my virtual office.
When I tried to cancel, I called my local Regus office at 7545 Irvine Center Drive. The person who answered told me I needed to call the billing department to cancel. They gave me the toll free 800 number to billing and told me to just call and tell them I wanted to cancel. I called and was excited to hear that there was a pre-recorded option dealing with cancellation but when I actually selected that prompt, it said that department was close or unavailable and it directed me back to my local Regus location.
I tried calling the toll free 800 number for weeks thinking the person at corporate that handled cancellation was just out of the office or not available. Now, I learned this was an infinite loop purposely done to confuse consumers for the auto-renewal to happen.
After going through this for a few weeks, I decided to call the local Regus office again and I told them the frustration about what had happened. The receptionist stated that I was given the wrong information and that only a manager at the current location could help me with cancellation. She also told me that I had to have cancelled within my 60 days left in my agreement and when I talked to her I was within 45. I told her that I had tried but was given the wrong information about how I needed to cancel. She said she would have the manager call me - this never happened.
A month later, my corporate credit card was cancelled so Regus starts calling me for payment. I told them of my cancellation issues and that I did not believe my contract should have auto-renewed for another year. Lilliana Flores who helped me said I was given the wrong information but said she had to talk to the manager Jason on a resolution. She told me the information I was told was wrong. She told me I actually had to cancel 90 days in advance.
I explained my situation and why I felt I should be let out of my contract via auto-renewal. I have already satisfied my 1 year initial contract and because of the run-around I got from employees at that location, I was given the proper information to cancel in the correct manner.
I don't feel like this company is here to help anyone but themselves. I don't feel their cancellation policy is clear and it seems that I have read complaints from other intelligent business men and women who have faced the same issue. Some are even attorneys or had hired attorneys to help them with this matter. I am here to warn everyone not to deal with Regus. I had previously dealt with a competitor of Regus and had a wonderful experience and the cancellation was not as cumbersome.
Do not deal with this company. They don't care about you or your business. This is a virtual office we're talking about not a physical space. There is no worry about re-renting a virtual space. It's a glorified mailbox address.
They are loaded with HIDDEN CHARGES AND FEES in the fine print of their pages long agreement. Every little thing you do with them comes at a cost. Did you happen to leave your office keys at home?? That'll be $8 to have the receptionist open it for you. Did you want to use the projector in the conference room you've already booked and paid for?? That'll be another $50. Oh, did you want to cancel that conference room?? That's going to cost more than just keeping the room empty for the time you reserved it.
They'd be better off just baking all the costs in and saying that's what it costs, instead of scamming the money out of companies by claiming "it's in the agreement."
Their billing department is a complete mess. They do not describe charges on their invoices and when mistakes are inevitably made, they cannot correct them in any kind of timeliness.
There are better office solutions out there. Avoid Regus
I signed up with a Regus mailbox around May 2014. They have you sign up for a yearly contract and ask for a one month deposit of $79 to "protect themselves".
What this sevice does is give you a professional mailing address for you to receive your mail that is more professional sounding than a PO box. I'm not sure they actually have mailboxes since in order to pick up your mail, you need to ask the lady at the front desk for it. Regardless, even if they do, the service they provide would be a dressed up version of a PO box.
After 3 months, me and my business decide to move to Florida. I call Regus to cancel my mailbox since I no longer need it nor would I need it in Florida, and since I paid a security deposit I had no problem taking it as a loss. The lady proceeds to tell me that there is a 90 day "cancellation notice" required and asks me if I "read the contract". I look up the contract and in tiny print, around 8 font, it does notify you about a 90 day notice. So in fact, they were legally correct.
However, why in the world do you need a 90 day notice to cancel a mailbox (one that may or may not even exist), especially when you already paid a security deposit. A landlord cleans your apartment, paints it over, makes repairs, and then has to market it, and they usually only ask for a 30 day notice. Why does Regus need 90 days? Reading over the contract it makes note of "late fees" and "failed payment" fees without even noting how much these fees are. It sounds a lot like "we'll charge you whatever we feel like charging you".
So what I'm saying is, yes the 90 day notice was in the fine print, but what this is is an abuse of contract. Preying on their customers knowing that nearly all of them won't read most of the fine print in every contract they sign, and then offering an outrageous 90 day notice trying to squeeze an extra 3 payments out of each cancelling customer. They then speak to you in an incredulous tone saying "but sir, you didn't read every single word of the contract?" This is the type of company that will continue to squeeze every dollar until a court of law tells them they can't do it anymore. Reading complaints of dozens of former employees online tells me that this is a company with a culture of screwing over not only their customers, but their lower employees as well.
Looking at all the evidence, it is very clear that this is a bottom line company looking for every possible shady way to squeeze money out of their customers by playing the "read the fine print" card and on top of it asking for a security deposit. It takes them one day (or maybe no time at all) to change the mailbox. What this is is a ripoff.
I wanted to setup a virtual office for my business so I contacted Regus. They provided all the information over the phone and thru email. I agreed to the agreement and according to the agreement a payment was due for the intial amount. I went to there website and entered my card info. Later I find out that they never attempted to bil the card until 7/30 when I was trying to pay it on 7/3. The card I had used was temp. card until the real one came in the mail. Thinking that the services were never activated I just gave up and forgot about it. The other day I recieve a collection email from an agency claiming I owe Regus $1278 for a service I never used or knew was active. I never did the final legal postal form which is a requirement for the service for which I got. They have been very hard to talk to almost like a bank. I believe there invoices and agreements to be misleading. Incorrect information was stated which resulted in it not being paid and my thought that it was not activated. When I told them my point of view they just stuck to an agreement even tho it is obvious that the services were never used.
On April 15th I received an invoice from Regus (attached) for a total amount due of $408.33 covering services for the months of March and April. The invoice was followed up with two subsequent emails on April 23rd and April 29th from Cherie McClelland (Regus representative) warning that service had been suspended pending payment in full for the balance due. On April 29th I proceeded with an online payment to Regus of $204.14 using my First Niagara MasterCard debit card. However instead of Regus applying this payment to the balance due, they proceeding with forwarding the total amount due of $408.33 to a 3rd party collection Agency (NRS). I was contacted by NRS (email attached) requesting payment for a total of $577.33 (including the original balance of $408.33 and collection agency fees). On May 19th I made an ACH phone payment to Jake Ryan of NRS for the total amount due of $577.33. As a result of this payment, I had now paid Regus a total of $781.47 to settle an account that had a balance of $408.13.
When I pointed this out to Regus and requested a refund for the initial overpayment of $204.14, they initially claimed they never received the payment made to NRS (even though Jake Ryan made it clear to me that the payment was already forwarded to Regus). Several days later, Regus was forced to admit that they had the payment after I confronted them via email with copies of my First Niagara statements showing both payments debited from my account totaling $781.47
I again demanded a refund for the April 29th payment in the amount of $204.14. Cherie McClelland then claimed that she had to get corporate approval from her corporate office and could only do so by sending an email request and waiting for a refund. At this point I felt Regus had displayed a high degree of dishonesty and I decided to I told them they had 3 days to either process the refund or let me know exactly when it was going to be processed. Cherie then claimed she could not do either until she heard back by email from her corporate office. On day 3 I reached out to Cherie once again warning her that I was going to start a bank dispute after 5pm if I did not get confirmation of a refund or a firm date by when it was going to be processed. She again repeated the same dishonest storyline about waiting for “Corporate” and even claimed that the payment I made to the collection agency stays with the collection agency and does not go to Regus (which I found ridiculous and one in which NRS discounted). I was forced to file a dispute with my bank which offcourse Regus lost because they had nothing to stand on.
Cherie McClelland is the main person you will talk to at this place. However it is operated by Jayme Morris. They are all very dishonest. Never send them payment via wire or with cash. Preferrably use a credit car and not your bank debit card. You are guaranteed to be defrauded at some point by this people so make sure you can dispute charges with your bank. They are all rude, disrespectful unprofessional liars who will try to do all they can to steal from you. So be careful They tried with my and by mercey of my bank they failed. Its no suprise Regus has such a crappy reputatio on these site. All this bad reviews mean something.
Regus provided me office services. I changed the credit card I used for automatic billing. I notified Regus. They did not make the change and instead canceled my account when the old credit card didn't work. Then they said I owe 6 months of payments plus collection fees and wanted to charge me a reinstatement fee to reopen my account. They are completely incompetent and outrageous scam artists. I think they must be going out of business and are looking for ways of generating extra fees.
During the month of January 2014, I met with Gabe Regalado, who was in charge of renting office space for Regus at 1999 South Bascom Avenue, 7th Floor, Campbell, CA 95008. He was very helpful and very personable. He suggested that I get a "virtual office" first. Quite frankly, this was a complete waste of money as all the receptionist did was forward the office number to my cell phone. They did provide internet access. However, it was almost always a pain in the neck to get the Ethernet to work. All other services like using the copy machine or calling out on the office phone was a la carte (They charged you extra for using them). You did get free coffee and water (whoopee!). At any rate, I gave an $800 deposit for the virtual office and another $1800 deposit for the actual office. I had one office space without a window for three weeks and then they switched me to an office with a window when it became available. As it turned out, this was a new business for me. I held seminars and tried to sign up clients for retirement and estate planning services. The reason I did not want a long term rental commitment was because I was not sure how things would work out, being as it was a new business for me. After doing two postcard mailings and four seminars, I had not brought any income into the business. This was not the fault of Regus. However, I sent my entry card and office keys to Regus by certified mail, giving them notice on April 20, 2014 that I was surrendering my office and giving more than 2 months notice of termination. When I was sitting in the conference room with Gabe, I expained my vision. It was clear to him that I would not be in the building long term.
As I continued to do seminars (assuming my business was successful which it was not), I would be holding seminars in different locations throughout the San Francisco Bay Area. This is the reason I went to Regus in the first place. As my seminars moved, I could move my office space to another Regus location close to my clients. Gabe understood my business plans and needs very well. He had me sign in a few places on the contract. He verbally told me several times, "All you need to do is give me two months notice before you move out of your office." That was well understood between us. I never got a copy of the contract and was unaware that he had modified the contract after I signed it to a yearly contract without notifying me. He never said anything and I never received any copies of the contracts or any indication of the nature of the contract as they billed me for one month for June 2014 in May 2014.
The only way I found out about the change was when I was contacted by a bill collector circa June 6 for an amount of $9700.00. I could not figure out how they arrived at this amount. I finally deduced that what Gabe did was alter the contract without my knowledge and submitted it so he would get his full commission for renting the office for a year instead of only for a few months. To put a few extra dollars in his pocket, he threw me under the bus, by modifying / completing the contract that was not what we verbally agreed to; not notifying me or providing me with a copy of the contract. I received no indication of the terms other than what was verbally agreed upon between the two of us from Regus and only was able to deduce what happened after they turned the contract in for collection. I enjoyed meeting Gabe and doing business with him. He is very personable. However, this is one of the most unethical actions I have encountered in business. I'm sure his area manager, Dominic, and his president, Dixon, will use the full power of their financial might to smash little guys like me, but people should know what sleezeballs they are doing business with before engaging in business with them. Frankly, I tried very hard to work this out, but they think they have me over a barrel and there is nothing I can do about it. To me, this is very short sighted on there part, as any money they think they are going to collect is certainly not worth the negative publicity. I will be going to file charges with the Campbell police but they usually consider this "a civil matter," although it's no difference to me whether they extort money out of me this way or use a gun. I will also be filing a complaint with the California Department of Consumer Affairs.
I purchase a mail service from Regus. I told Fred Johnson of Regus at the time that I only wanted the service for one year. The year ended on May 31, 2013. However, I called the general manager several times to inform him that there were issues I was not pleased with and to remind him that my service would end on May 31, 2013. However, he took two weeks to return my calls. In fact, this is one of the main problems I was going to discuss with him; they always take a long time to return any calls and many times do not return calls. When I did not get a call I sent an email in the second week in March 2013 confirming that my contract ended May 31, 2013. Mr. Paul Panickaveetil, General Manager stated, “Sorry for the delay in getting back to you. I have received your notice today March 22nd and have submitted your notice to bring your agreement to an end to Regus Billing Department.” From: Paul Panickaveetil Sent: Friday, March 22, 2013 5:53 PM. Now the new general manager states in From: Orville Liddie Sent: Tuesday, April 30, 2013 4:15 PM, states, “I received your forwarded e-mail about a request to end your agreement. Your agreement is showing ending May 31, 2014. Your request did end your agreement for 05/31/2014. The deadline to end 05/31/2013 was February 28, 2013.”
Regus scam is that they claims that their contract automatically renews so you must give them notice 90 days in advance to the expiration of your contract; thus you must tell Regus again and again. It means that Regus does not recognize the end date on their contract. Now they keep billing for charges that I have not incurred then charge late fees. Regus also sent me a notice that if I do not pay the bill I must move out when I had never moved in and the contract already expired and notice given. Thuss, there was never anything to move out. Furthermore, I already gave them notice and my contract had expired. Thus, they are charging for an expired contract and adding late charges. All my payments during my contract period were on time till the end of my contract with Regus. Regus kept billing my charge card for the services not rendered and so I disputed it through the credit card company. Regus was given an opportunity to justify its charges but has not disputed it but instead chose to keep sending me harassing notices concerning paying a bill that I have not incurred. I have tried to contact them and no one return my calls. I have sent emails and they have not been answered. Regus business practices lacks integrity, and is basically a rip-off scam. Buyers beware! http://www1.regus.com/zsys/ncms/en-us/landing/searchEngine/default-officespace-2.aspx?keyword=Office%20Space&keyword2=Office%20solutions&location=&pivcode=SEM:%20middle%20OF&se=Google&cm_mmc=SEM-_-OFFUS-_-Google-_-NA&gclid=CLCO7LnzrLgCFYmk4Aod43wAmw
Regus Reviews
We had a one-year contrct with Regus Virtual Offices and it automatically renewed. We made an agreement with the center manager to stay 3 more months and the be let out of our contract. The manager agreed and raised the rent for those 3 months and we had to pay monthly charges for phone/fax/it bundle even thought we were not occupying space.
After our 3 month renewal contract was over, they sent an invoice fro $1,175.20 even though I went over every detail of our agreement so that I fully understood. They were going to charge us for all of this nonsense that didn't make sense. I called the manager and let her know that I meant business. She is quite dubious so I asked to speak with her manager. They did credit the nonsense items and only charged us for "wear & tear" at move out which came to $270.00. I was happy to pay them the small amount so I would never have to deal with them again.
Regus' unethical method of doing business is they will try to drain you of every cent by adding nonsense charges on to your invoice. They will charge you for everything and some people probably pay these charges. Not me as I fought them all the way. Sometimes we get too tired to fight so be very weary of entering a contract with them. They will unethically charge you for the air that you breath in their space and then you have to spend time fighting tooth and nail every step of the way to get your money back. They are a very unethical and dicey company to deal with. Not worth it. Stay away.
Regus Sucks
Stay away Stay away you have been warned
In May 2014, I coalled Regus office space, to inquire about executive office products for my corporation. I spoke to Michael Smith, the manager of the Tuscany Plaza facility in Greenwood Village, CO. I had a wide range of questions, but one in particular. When we decided that we have grown to the point of justifying an office suite, will we be able to mail forward, using the US Postal Service, all of our mail to our new suites...
Mr. Smith and I decided to move forward, and I agreed to lease a virtual space in the bulding. We maintained our relationship for 6-7 months, then I decided that it was time to move into a larger suite. I went on line and performed a mail forward, so that there would be no delay in recieving my company's mail.
Over the last few weeks, one of my large clients and my staff performed a large monitary transaction, and before it could be caught, The envelope with our very large check, was mailed to our former suite. It was mailed on December 8, and we deligently checked the PO Box, where the mail was forwarded to. Today, December 22, I became aware of it, and called the vendor to confirm the mailing, then I called the former suite, and was told that I did have a pile of mail. In a very threatenening way, I was told that they would give me this mail, but every future piece would simply be return to sender.
I immediately went to the building, retrieved the mail, but there was no envelope from our client, with the huge check in it. I asked the untrained receptionist , "Why is there mail here, when I did a mail forward 7 weeks ago with the Postal Service... She plead stupidity. I asked for Mr Smith, and he was conveniently not available. I left a message for him to call me, but in three hours, no call. I called that location and a few others asking about mail forwarding...
Finally, I reached a manager at one of the branches. She explained to me that the Postal Service will not forward mail from an executive suite, and that it is the clients responsibility to inform all of their vendors of a new address.
This is the worst example of a scam that I have ever seen. Now, they will forward your mail, for an enormous cost; something like the postage plus 2.00 (or more) for each envelope or parcels are much higher.
I would have never placed the 20K plus check, that I will now never see, in jeopardy, without asking this simple detail. Please do not do business with these scam artists. To achieve a 5.00 billable product, they have evidentally returned my envelope with my very large check to my client. However it hasbeen nearly three weeks and they do not have it... So, we do not have it, they do not have it, and it has placed a needless strain on a very profitable client.
I will never allow any of my companies, or anyone that we come into contact with do business with these idiots.
Regus' Cancellation Policy is not consumer friendly and is made so most of the contract auto-renewl for another 1 year term.
This was not pointed out to me when I signed up for my virtual office.
When I tried to cancel, I called my local Regus office at 7545 Irvine Center Drive. The person who answered told me I needed to call the billing department to cancel. They gave me the toll free 800 number to billing and told me to just call and tell them I wanted to cancel. I called and was excited to hear that there was a pre-recorded option dealing with cancellation but when I actually selected that prompt, it said that department was close or unavailable and it directed me back to my local Regus location.
I tried calling the toll free 800 number for weeks thinking the person at corporate that handled cancellation was just out of the office or not available. Now, I learned this was an infinite loop purposely done to confuse consumers for the auto-renewal to happen.
After going through this for a few weeks, I decided to call the local Regus office again and I told them the frustration about what had happened. The receptionist stated that I was given the wrong information and that only a manager at the current location could help me with cancellation. She also told me that I had to have cancelled within my 60 days left in my agreement and when I talked to her I was within 45. I told her that I had tried but was given the wrong information about how I needed to cancel. She said she would have the manager call me - this never happened.
A month later, my corporate credit card was cancelled so Regus starts calling me for payment. I told them of my cancellation issues and that I did not believe my contract should have auto-renewed for another year. Lilliana Flores who helped me said I was given the wrong information but said she had to talk to the manager Jason on a resolution. She told me the information I was told was wrong. She told me I actually had to cancel 90 days in advance.
I explained my situation and why I felt I should be let out of my contract via auto-renewal. I have already satisfied my 1 year initial contract and because of the run-around I got from employees at that location, I was given the proper information to cancel in the correct manner.
I don't feel like this company is here to help anyone but themselves. I don't feel their cancellation policy is clear and it seems that I have read complaints from other intelligent business men and women who have faced the same issue. Some are even attorneys or had hired attorneys to help them with this matter. I am here to warn everyone not to deal with Regus. I had previously dealt with a competitor of Regus and had a wonderful experience and the cancellation was not as cumbersome.
Do not deal with this company. They don't care about you or your business. This is a virtual office we're talking about not a physical space. There is no worry about re-renting a virtual space. It's a glorified mailbox address.
DO NOT RENT FROM REGUS 1501 Broadway
They are loaded with HIDDEN CHARGES AND FEES in the fine print of their pages long agreement. Every little thing you do with them comes at a cost. Did you happen to leave your office keys at home?? That'll be $8 to have the receptionist open it for you. Did you want to use the projector in the conference room you've already booked and paid for?? That'll be another $50. Oh, did you want to cancel that conference room?? That's going to cost more than just keeping the room empty for the time you reserved it.
They'd be better off just baking all the costs in and saying that's what it costs, instead of scamming the money out of companies by claiming "it's in the agreement."
Their billing department is a complete mess. They do not describe charges on their invoices and when mistakes are inevitably made, they cannot correct them in any kind of timeliness.
There are better office solutions out there. Avoid Regus
I signed up with a Regus mailbox around May 2014. They have you sign up for a yearly contract and ask for a one month deposit of $79 to "protect themselves".
What this sevice does is give you a professional mailing address for you to receive your mail that is more professional sounding than a PO box. I'm not sure they actually have mailboxes since in order to pick up your mail, you need to ask the lady at the front desk for it. Regardless, even if they do, the service they provide would be a dressed up version of a PO box.
After 3 months, me and my business decide to move to Florida. I call Regus to cancel my mailbox since I no longer need it nor would I need it in Florida, and since I paid a security deposit I had no problem taking it as a loss. The lady proceeds to tell me that there is a 90 day "cancellation notice" required and asks me if I "read the contract". I look up the contract and in tiny print, around 8 font, it does notify you about a 90 day notice. So in fact, they were legally correct.
However, why in the world do you need a 90 day notice to cancel a mailbox (one that may or may not even exist), especially when you already paid a security deposit. A landlord cleans your apartment, paints it over, makes repairs, and then has to market it, and they usually only ask for a 30 day notice. Why does Regus need 90 days? Reading over the contract it makes note of "late fees" and "failed payment" fees without even noting how much these fees are. It sounds a lot like "we'll charge you whatever we feel like charging you".
So what I'm saying is, yes the 90 day notice was in the fine print, but what this is is an abuse of contract. Preying on their customers knowing that nearly all of them won't read most of the fine print in every contract they sign, and then offering an outrageous 90 day notice trying to squeeze an extra 3 payments out of each cancelling customer. They then speak to you in an incredulous tone saying "but sir, you didn't read every single word of the contract?" This is the type of company that will continue to squeeze every dollar until a court of law tells them they can't do it anymore. Reading complaints of dozens of former employees online tells me that this is a company with a culture of screwing over not only their customers, but their lower employees as well.
Looking at all the evidence, it is very clear that this is a bottom line company looking for every possible shady way to squeeze money out of their customers by playing the "read the fine print" card and on top of it asking for a security deposit. It takes them one day (or maybe no time at all) to change the mailbox. What this is is a ripoff.
I wanted to setup a virtual office for my business so I contacted Regus. They provided all the information over the phone and thru email. I agreed to the agreement and according to the agreement a payment was due for the intial amount. I went to there website and entered my card info. Later I find out that they never attempted to bil the card until 7/30 when I was trying to pay it on 7/3. The card I had used was temp. card until the real one came in the mail. Thinking that the services were never activated I just gave up and forgot about it. The other day I recieve a collection email from an agency claiming I owe Regus $1278 for a service I never used or knew was active. I never did the final legal postal form which is a requirement for the service for which I got. They have been very hard to talk to almost like a bank. I believe there invoices and agreements to be misleading. Incorrect information was stated which resulted in it not being paid and my thought that it was not activated. When I told them my point of view they just stuck to an agreement even tho it is obvious that the services were never used.
On April 15th I received an invoice from Regus (attached) for a total amount due of $408.33 covering services for the months of March and April. The invoice was followed up with two subsequent emails on April 23rd and April 29th from Cherie McClelland (Regus representative) warning that service had been suspended pending payment in full for the balance due. On April 29th I proceeded with an online payment to Regus of $204.14 using my First Niagara MasterCard debit card. However instead of Regus applying this payment to the balance due, they proceeding with forwarding the total amount due of $408.33 to a 3rd party collection Agency (NRS). I was contacted by NRS (email attached) requesting payment for a total of $577.33 (including the original balance of $408.33 and collection agency fees). On May 19th I made an ACH phone payment to Jake Ryan of NRS for the total amount due of $577.33. As a result of this payment, I had now paid Regus a total of $781.47 to settle an account that had a balance of $408.13.
When I pointed this out to Regus and requested a refund for the initial overpayment of $204.14, they initially claimed they never received the payment made to NRS (even though Jake Ryan made it clear to me that the payment was already forwarded to Regus). Several days later, Regus was forced to admit that they had the payment after I confronted them via email with copies of my First Niagara statements showing both payments debited from my account totaling $781.47
I again demanded a refund for the April 29th payment in the amount of $204.14. Cherie McClelland then claimed that she had to get corporate approval from her corporate office and could only do so by sending an email request and waiting for a refund. At this point I felt Regus had displayed a high degree of dishonesty and I decided to I told them they had 3 days to either process the refund or let me know exactly when it was going to be processed. Cherie then claimed she could not do either until she heard back by email from her corporate office. On day 3 I reached out to Cherie once again warning her that I was going to start a bank dispute after 5pm if I did not get confirmation of a refund or a firm date by when it was going to be processed. She again repeated the same dishonest storyline about waiting for “Corporate” and even claimed that the payment I made to the collection agency stays with the collection agency and does not go to Regus (which I found ridiculous and one in which NRS discounted). I was forced to file a dispute with my bank which offcourse Regus lost because they had nothing to stand on.
Cherie McClelland is the main person you will talk to at this place. However it is operated by Jayme Morris. They are all very dishonest. Never send them payment via wire or with cash. Preferrably use a credit car and not your bank debit card. You are guaranteed to be defrauded at some point by this people so make sure you can dispute charges with your bank. They are all rude, disrespectful unprofessional liars who will try to do all they can to steal from you. So be careful They tried with my and by mercey of my bank they failed. Its no suprise Regus has such a crappy reputatio on these site. All this bad reviews mean something.
Regus provided me office services. I changed the credit card I used for automatic billing. I notified Regus. They did not make the change and instead canceled my account when the old credit card didn't work. Then they said I owe 6 months of payments plus collection fees and wanted to charge me a reinstatement fee to reopen my account. They are completely incompetent and outrageous scam artists. I think they must be going out of business and are looking for ways of generating extra fees.
During the month of January 2014, I met with Gabe Regalado, who was in charge of renting office space for Regus at 1999 South Bascom Avenue, 7th Floor, Campbell, CA 95008. He was very helpful and very personable. He suggested that I get a "virtual office" first. Quite frankly, this was a complete waste of money as all the receptionist did was forward the office number to my cell phone. They did provide internet access. However, it was almost always a pain in the neck to get the Ethernet to work. All other services like using the copy machine or calling out on the office phone was a la carte (They charged you extra for using them). You did get free coffee and water (whoopee!). At any rate, I gave an $800 deposit for the virtual office and another $1800 deposit for the actual office. I had one office space without a window for three weeks and then they switched me to an office with a window when it became available. As it turned out, this was a new business for me. I held seminars and tried to sign up clients for retirement and estate planning services. The reason I did not want a long term rental commitment was because I was not sure how things would work out, being as it was a new business for me. After doing two postcard mailings and four seminars, I had not brought any income into the business. This was not the fault of Regus. However, I sent my entry card and office keys to Regus by certified mail, giving them notice on April 20, 2014 that I was surrendering my office and giving more than 2 months notice of termination. When I was sitting in the conference room with Gabe, I expained my vision. It was clear to him that I would not be in the building long term.
As I continued to do seminars (assuming my business was successful which it was not), I would be holding seminars in different locations throughout the San Francisco Bay Area. This is the reason I went to Regus in the first place. As my seminars moved, I could move my office space to another Regus location close to my clients. Gabe understood my business plans and needs very well. He had me sign in a few places on the contract. He verbally told me several times, "All you need to do is give me two months notice before you move out of your office." That was well understood between us. I never got a copy of the contract and was unaware that he had modified the contract after I signed it to a yearly contract without notifying me. He never said anything and I never received any copies of the contracts or any indication of the nature of the contract as they billed me for one month for June 2014 in May 2014.
The only way I found out about the change was when I was contacted by a bill collector circa June 6 for an amount of $9700.00. I could not figure out how they arrived at this amount. I finally deduced that what Gabe did was alter the contract without my knowledge and submitted it so he would get his full commission for renting the office for a year instead of only for a few months. To put a few extra dollars in his pocket, he threw me under the bus, by modifying / completing the contract that was not what we verbally agreed to; not notifying me or providing me with a copy of the contract. I received no indication of the terms other than what was verbally agreed upon between the two of us from Regus and only was able to deduce what happened after they turned the contract in for collection. I enjoyed meeting Gabe and doing business with him. He is very personable. However, this is one of the most unethical actions I have encountered in business. I'm sure his area manager, Dominic, and his president, Dixon, will use the full power of their financial might to smash little guys like me, but people should know what sleezeballs they are doing business with before engaging in business with them. Frankly, I tried very hard to work this out, but they think they have me over a barrel and there is nothing I can do about it. To me, this is very short sighted on there part, as any money they think they are going to collect is certainly not worth the negative publicity. I will be going to file charges with the Campbell police but they usually consider this "a civil matter," although it's no difference to me whether they extort money out of me this way or use a gun. I will also be filing a complaint with the California Department of Consumer Affairs.
I purchase a mail service from Regus. I told Fred Johnson of Regus at the time that I only wanted the service for one year. The year ended on May 31, 2013. However, I called the general manager several times to inform him that there were issues I was not pleased with and to remind him that my service would end on May 31, 2013. However, he took two weeks to return my calls. In fact, this is one of the main problems I was going to discuss with him; they always take a long time to return any calls and many times do not return calls. When I did not get a call I sent an email in the second week in March 2013 confirming that my contract ended May 31, 2013. Mr. Paul Panickaveetil, General Manager stated, “Sorry for the delay in getting back to you. I have received your notice today March 22nd and have submitted your notice to bring your agreement to an end to Regus Billing Department.” From: Paul Panickaveetil Sent: Friday, March 22, 2013 5:53 PM. Now the new general manager states in From: Orville Liddie Sent: Tuesday, April 30, 2013 4:15 PM, states, “I received your forwarded e-mail about a request to end your agreement. Your agreement is showing ending May 31, 2014. Your request did end your agreement for 05/31/2014. The deadline to end 05/31/2013 was February 28, 2013.”
Regus scam is that they claims that their contract automatically renews so you must give them notice 90 days in advance to the expiration of your contract; thus you must tell Regus again and again. It means that Regus does not recognize the end date on their contract. Now they keep billing for charges that I have not incurred then charge late fees. Regus also sent me a notice that if I do not pay the bill I must move out when I had never moved in and the contract already expired and notice given. Thuss, there was never anything to move out. Furthermore, I already gave them notice and my contract had expired. Thus, they are charging for an expired contract and adding late charges. All my payments during my contract period were on time till the end of my contract with Regus. Regus kept billing my charge card for the services not rendered and so I disputed it through the credit card company. Regus was given an opportunity to justify its charges but has not disputed it but instead chose to keep sending me harassing notices concerning paying a bill that I have not incurred. I have tried to contact them and no one return my calls. I have sent emails and they have not been answered. Regus business practices lacks integrity, and is basically a rip-off scam. Buyers beware! http://www1.regus.com/zsys/ncms/en-us/landing/searchEngine/default-officespace-2.aspx?keyword=Office%20Space&keyword2=Office%20solutions&location=&pivcode=SEM:%20middle%20OF&se=Google&cm_mmc=SEM-_-OFFUS-_-Google-_-NA&gclid=CLCO7LnzrLgCFYmk4Aod43wAmw