Referral Cleaning & Restoration, Inc.


Country United States
State Bermuda
City Fort Wayne
Address 2901 Parnell Ave
Phone 260-483-4383
Website referralfw.com/

Referral Cleaning & Restoration, Inc. Reviews

  • Nov 1, 2014

DO NOT USE THIS COMPANY IN FORT WAYNE, IN.. They said they would clean our 1940s antique heirloom oriental rug that was inherited, and said they can get out pet stains. Took in our hand knotted Hertz rug and they ruined it. It was in excellent shape except our elderly cat had peed on it. And not all over the rug, just in one corner. On dropping the rug off, had a long detailed conversation with the son of the owner about the issues with the rug and were promised that it was not a problem, "they do this all the time". Knew something was wrong because they kept our rug for 2 months and each time we called were told "next week". No one even called us to tell us it had been ruined until we went in there. Finally went in and saw they had ruined the rug. It had bled all over the place, except on the white fringe on the sides which was odd. It was like someone had spilled something on it rather than cleaning it. This after the spiel they gave us about the special class in Dallas they went to. He promised that urine stains are NEVER a problem. The owner from Arizona then called and was extremely biligerent. Said it was "impossible" they had had the rug that long and our rug was worthless because it was an antique, and he wasn't going to buy us a new rug (we didn't ask for a new rug). . Said he'd been sued "plenty of times before" (yeah, I bet he has) and said he'd settle for us giving him $100. Why would anyone pay for them to ruin a rug? Pointed out that on their website it claims they can clean pet stains and was told "we're going to be changing our website." Will be warning everyone about this disreputable company. If you value your oriental rug, do not go here.

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