Your review caused great concern to us. Firstly, we sincerely apologize for the inconvenience caused. Please give us your email address or phone number so that we can get in touch with you and resolve your issue. Or, you can contact our customer care team 24 hours a day. You will be promptly attended to by the customer service team and we assure that your problem will be fixed or we will refund your money.
Before some time back my Laptop was not performing good so I have found this company at Google. I have dialed toll free number and explained everything to Ratchet Team experts. They have charges some amount for the same and ratchet 's expert resolved my laptop's issues and cleaned my laptop. After that my Laptop working very fast form last 5 months. So I suggest to all of you. Dial toll free number without any fear.... They are not doing kind of spamming. As I know if someone not happy with the services they refund all the money.
I wish to inform you all in the US and Canada about this scam company Called Ratchet Infotech based in Chandigarh, and Gurgaon in India.
I worked in the company for a few months (since I didn't know about the scam in the beginning). I was looking for a job desperately and stumbled upon this company as it is located in the IT park, Chandigarh where most other reputed companies are also located. We were given "training" a few days where we were taught how to resolve technical issues of the customers on the phone. We were taught how to take remote access of the callers computer and do all sorts of things inside their computers just so they become desperate and wiling to pay us.
I found it highly unethical to say the least. I still wonder how such an unlawful company be allowed to work in first place.!!!
Well, the atmosphere inside the organisation is also very unprofessional. Agents or "technicians" who can barely speak english have just have to make sales and show performance. (they get a 500INR incentive on a 500$ sale).
With my non-technical background, I tried to help all the customers while i was there since I couldn't abide by this unlawful scam. But all the things that I stand for eventually made me leave the company and find another job. I'm writing this after a few weeks of getting the new job since I would think about how gullible callers were made to pay by sheer fraudulent ways over the phone.
Despite having been declared fraudulent by many banks overseas, their payments still go through (why?).
Request you all out there not to call them ever and not give them access to your computer.
A request to the US and Canadians who keep calling them- Kindly make yourself a little computer savvy and knowledgeable. These people rely on your lack of computer skills to keep this scam going.
There are people capable of doing things and then there are people capable of just blaming everything else but not willing to look into the mirror to identify the one person responsible for their being a loser in life.
Great that you took our valuable time and mindless efforts to go ahead and post such valuable review of you blowing your own trumpet and guiding people in US and Canada towards a better world. However what i feel is tat this is a desperate effort of an ex-employee to harm the reputation of the organisation, he could not flourish with. I mean you did not even mention our name fearing IF you lose your current job (which you might pretty soon with that kind of attitude towards an employer), this review might prevent the firm from taking you back. There is a mere possibility as i do not think this firm would be reading this review anyhow, I am a regular blogger for tech issues and i have found such reviews about this firm which equal to almost none. So i dont know if they will be concerned or not. But i am sorry to say, this review gives a bad picture about you and not the mentioned company,
As quoted by you, your desperate efforts to get a job brought you in the firm, I thought anyone would respect such employer if not love!!! But no you are not genuine enough to talk about the genuineness of a firm that gave you bread and butter! you did not know about scam? Come on dude!! Desperation kills conscience and if you actually did not know what job you are applying for, you seem the dumbest person living. Of course second to the guy who hired a pathetic human waste like you, you were TRAINED??? Lovely!!! And the holy grail of human intelligence did not realize what he was getting into. Hats off to you and your innocence.
And then you talk about atmosphere of the organisation??? In your words Agents or "technicians" who can barely speak english have just have to make sales and show performance. With the written english displayed herein and also your efficiency to lie, you would have easily scammed dozens on daily basis (Earning 500INR for each lie!!! Lying over the web to hide our incompetency would get you not even a penny :-(.....)
With your non technical background you tried to help all the customers?? I pray for all the messed up machines!! The things that i notice here you standing for and that forced you to leave this job and look for new one is that you could not have been able to survive due to your own shortcomings and i am unsure on whether you might have left or kicked out (Share your thoughts).
At least you researched that the company you could not fit in has been declared fraudulent b banks (If that acually is true), however do complete the research with the reason that why its still operating?? Do you think banks are foolish to declare companies fraud and still support their scams??? you did not know what job you were applying for and now you want all to believe that you know the inside stories of banks and their operations!! LOL!!
Looking at their mods operand i might not be best person to discuss if the should be called or not but i see you cannot be trusted with anything and i guess your current employer should reconsider your association with them. It breaks my heart to see that people like you exist as a plague in society, I am sure man would have been overlooked and you would have been hired b this organisation. Someone who actually needed the job and was capable of doing it would have been a far better choice with bad english too.
My printer was not printing black. After many searches on the internet I was in contact with a company to service my printer (I thought). I was connected with India.
Amit (the tech) told me that the computer was filled with ""drivers not working"" and ""drivers for lots of things have gone bad"". Amit was ""cleaning them up"". Meanwhile he told me several times that there was a special warranty for seniors that only cost $199.99 for a year for life time service.
I told him that I didn't want a warranty. He insisted that I must have it. I got no answer from him when I asked if there was a charge for his service.
After at least five hours of his ""cleaning up the computer drivers"" and determing that the printer couldn't be fixed by them but needed a new part, Amit put his manager on the phone who prepared the warranty. I told the manager, who sounded much like an American, that I didn't want a warranty. I was so frustrated after the five hours of warranty talk and ""cleaning up the drivers"" that I gave in to the managaer with the intention of canceling as soon as I got off the phone.
When I called to cancel the warranty shortly after the warranty was in place, I was connected immediately with an angry Amit who rambled, ranted and raged that he had ""cleaned up the computer"" and I needed the warranty. I knew for sure that I had been had! There was no warranty. There was $199.99 out of my bank account.
Two days after the encounter with Ratchet Infotech, I called them to help me install a new printer. I figured I just paid $199.99 for a yearly warranty I was going to get what I could out of them before I found a way to get out of the warranty for the rest of my life.
During the five plus hours on the phone with the tech, I was afraid of what they could do to the computer if I hung up on them. I stupidly thought that I was on a free service for HP printers when I started, but as the tech kept ""cleaning up the computer"" and talking about the $199.99 yearly lifetime warranty I knew something was amiss.
When I asked Amit how many people were working in the facility he was in (I could hear the workers in the background), he told me that his company had over 2,000 workers and they were the biggest trouble shooters in the world. When I recently found a website about Ratchet Infotech, it said there are 25 workers and the site is in Chandigarh, India.
I called them on September 2 2014 and was told i would get a diagnosis for free. Yes i did have spyware and malware on my computer. They said for 169.00 i could have a 6 month warranty. Than i called back a few days later and they told me i needed norton antivirus for which the sold me for 99.00. I am not happy at all with them. My first clue should have been when i wanted to talk to my husband and they said you might get a different tech. It took forever and i cant call them every day if something goes wrong. I thought they offered spyware and malware protection but all they tell you is it is infected and they need to clean it. Never do business with this company. They are a complete ripoff.
Ratchet Infotech Pvt. Ltd. Reviews
Apology
Hi
Your review caused great concern to us. Firstly, we sincerely apologize for the inconvenience caused. Please give us your email address or phone number so that we can get in touch with you and resolve your issue. Or, you can contact our customer care team 24 hours a day. You will be promptly attended to by the customer service team and we assure that your problem will be fixed or we will refund your money.
Excellent!!!
Not fair with Ratchet Infotech!!!!
Before some time back my Laptop was not performing good so I have found this company at Google. I have dialed toll free number and explained everything to Ratchet Team experts. They have charges some amount for the same and ratchet 's expert resolved my laptop's issues and cleaned my laptop. After that my Laptop working very fast form last 5 months. So I suggest to all of you. Dial toll free number without any fear.... They are not doing kind of spamming. As I know if someone not happy with the services they refund all the money.
Indeed a scam.
Hi all there
I wish to inform you all in the US and Canada about this scam company Called Ratchet Infotech based in Chandigarh, and Gurgaon in India.
I worked in the company for a few months (since I didn't know about the scam in the beginning). I was looking for a job desperately and stumbled upon this company as it is located in the IT park, Chandigarh where most other reputed companies are also located. We were given "training" a few days where we were taught how to resolve technical issues of the customers on the phone. We were taught how to take remote access of the callers computer and do all sorts of things inside their computers just so they become desperate and wiling to pay us.
I found it highly unethical to say the least. I still wonder how such an unlawful company be allowed to work in first place.!!!
Well, the atmosphere inside the organisation is also very unprofessional. Agents or "technicians" who can barely speak english have just have to make sales and show performance. (they get a 500INR incentive on a 500$ sale).
With my non-technical background, I tried to help all the customers while i was there since I couldn't abide by this unlawful scam. But all the things that I stand for eventually made me leave the company and find another job. I'm writing this after a few weeks of getting the new job since I would think about how gullible callers were made to pay by sheer fraudulent ways over the phone.
Despite having been declared fraudulent by many banks overseas, their payments still go through (why?).
Request you all out there not to call them ever and not give them access to your computer.
A request to the US and Canadians who keep calling them- Kindly make yourself a little computer savvy and knowledgeable. These people rely on your lack of computer skills to keep this scam going.
sad
I gave them access now I am screwed. .what can I do the have my laptop remotely.
Dude!!! Thats called "eating your own S#!T"!!!
There are people capable of doing things and then there are people capable of just blaming everything else but not willing to look into the mirror to identify the one person responsible for their being a loser in life.
Great that you took our valuable time and mindless efforts to go ahead and post such valuable review of you blowing your own trumpet and guiding people in US and Canada towards a better world. However what i feel is tat this is a desperate effort of an ex-employee to harm the reputation of the organisation, he could not flourish with. I mean you did not even mention our name fearing IF you lose your current job (which you might pretty soon with that kind of attitude towards an employer), this review might prevent the firm from taking you back. There is a mere possibility as i do not think this firm would be reading this review anyhow, I am a regular blogger for tech issues and i have found such reviews about this firm which equal to almost none. So i dont know if they will be concerned or not. But i am sorry to say, this review gives a bad picture about you and not the mentioned company,
As quoted by you, your desperate efforts to get a job brought you in the firm, I thought anyone would respect such employer if not love!!! But no you are not genuine enough to talk about the genuineness of a firm that gave you bread and butter! you did not know about scam? Come on dude!! Desperation kills conscience and if you actually did not know what job you are applying for, you seem the dumbest person living. Of course second to the guy who hired a pathetic human waste like you, you were TRAINED??? Lovely!!! And the holy grail of human intelligence did not realize what he was getting into. Hats off to you and your innocence.
And then you talk about atmosphere of the organisation??? In your words Agents or "technicians" who can barely speak english have just have to make sales and show performance. With the written english displayed herein and also your efficiency to lie, you would have easily scammed dozens on daily basis (Earning 500INR for each lie!!! Lying over the web to hide our incompetency would get you not even a penny :-(.....)
With your non technical background you tried to help all the customers?? I pray for all the messed up machines!! The things that i notice here you standing for and that forced you to leave this job and look for new one is that you could not have been able to survive due to your own shortcomings and i am unsure on whether you might have left or kicked out (Share your thoughts).
At least you researched that the company you could not fit in has been declared fraudulent b banks (If that acually is true), however do complete the research with the reason that why its still operating?? Do you think banks are foolish to declare companies fraud and still support their scams??? you did not know what job you were applying for and now you want all to believe that you know the inside stories of banks and their operations!! LOL!!
Looking at their mods operand i might not be best person to discuss if the should be called or not but i see you cannot be trusted with anything and i guess your current employer should reconsider your association with them. It breaks my heart to see that people like you exist as a plague in society, I am sure man would have been overlooked and you would have been hired b this organisation. Someone who actually needed the job and was capable of doing it would have been a far better choice with bad english too.
My printer was not printing black. After many searches on the internet I was in contact with a company to service my printer (I thought). I was connected with India.
Amit (the tech) told me that the computer was filled with ""drivers not working"" and ""drivers for lots of things have gone bad"". Amit was ""cleaning them up"". Meanwhile he told me several times that there was a special warranty for seniors that only cost $199.99 for a year for life time service.
I told him that I didn't want a warranty. He insisted that I must have it. I got no answer from him when I asked if there was a charge for his service.
After at least five hours of his ""cleaning up the computer drivers"" and determing that the printer couldn't be fixed by them but needed a new part, Amit put his manager on the phone who prepared the warranty. I told the manager, who sounded much like an American, that I didn't want a warranty. I was so frustrated after the five hours of warranty talk and ""cleaning up the drivers"" that I gave in to the managaer with the intention of canceling as soon as I got off the phone.
When I called to cancel the warranty shortly after the warranty was in place, I was connected immediately with an angry Amit who rambled, ranted and raged that he had ""cleaned up the computer"" and I needed the warranty. I knew for sure that I had been had! There was no warranty. There was $199.99 out of my bank account.
Two days after the encounter with Ratchet Infotech, I called them to help me install a new printer. I figured I just paid $199.99 for a yearly warranty I was going to get what I could out of them before I found a way to get out of the warranty for the rest of my life.
During the five plus hours on the phone with the tech, I was afraid of what they could do to the computer if I hung up on them. I stupidly thought that I was on a free service for HP printers when I started, but as the tech kept ""cleaning up the computer"" and talking about the $199.99 yearly lifetime warranty I knew something was amiss.
When I asked Amit how many people were working in the facility he was in (I could hear the workers in the background), he told me that his company had over 2,000 workers and they were the biggest trouble shooters in the world. When I recently found a website about Ratchet Infotech, it said there are 25 workers and the site is in Chandigarh, India.
ripp off
I called them on September 2 2014 and was told i would get a diagnosis for free. Yes i did have spyware and malware on my computer. They said for 169.00 i could have a 6 month warranty. Than i called back a few days later and they told me i needed norton antivirus for which the sold me for 99.00. I am not happy at all with them. My first clue should have been when i wanted to talk to my husband and they said you might get a different tech. It took forever and i cant call them every day if something goes wrong. I thought they offered spyware and malware protection but all they tell you is it is infected and they need to clean it. Never do business with this company. They are a complete ripoff.
Ask for refund!!!
If you are not happy for the same you can ask for refund all the money!!!!! This company will refund all the money...