I ordered 2 columnar apple trees from this outfit on 4/24/2015, total cost with shipping $78.00. Issue #1, The trees did not arrive until 5/20/2015 almost a month after ordering. When I opend the box expecting to find 1 yr old trees, I found two pathetic stumps about 1 to 1.5 feet tall. Not at all what they advertised on their website. Having ordered columnar trees in the past for my garden I had an idea of hat to expect of a one year old tree and this was not it. When I contacted their so called customer service to ask for a replacement or a refund I was hung up on - TWICE.
After repeatedly calling, I was finally told I would get a refund in 7 to 10 business days. I have serious doubts that I will get my monies back. I would reccommend that you not do business with this company as they are unreliable, use false advertising to get your money and have rediculously bad customer service. Keep your money in your pocket and find a local nursery or a reliable online source. I only opted to try them because Stark Brothers was sold out of the varieties I wanted. Raintree Nursery is a RIPOFF!
Raintree Nursery Reviews
I ordered 2 columnar apple trees from this outfit on 4/24/2015, total cost with shipping $78.00. Issue #1, The trees did not arrive until 5/20/2015 almost a month after ordering. When I opend the box expecting to find 1 yr old trees, I found two pathetic stumps about 1 to 1.5 feet tall. Not at all what they advertised on their website. Having ordered columnar trees in the past for my garden I had an idea of hat to expect of a one year old tree and this was not it. When I contacted their so called customer service to ask for a replacement or a refund I was hung up on - TWICE.
After repeatedly calling, I was finally told I would get a refund in 7 to 10 business days. I have serious doubts that I will get my monies back. I would reccommend that you not do business with this company as they are unreliable, use false advertising to get your money and have rediculously bad customer service. Keep your money in your pocket and find a local nursery or a reliable online source. I only opted to try them because Stark Brothers was sold out of the varieties I wanted. Raintree Nursery is a RIPOFF!