In January 2015 we called quest diagnostics and ask the price for a hepatitis C test. They quoted us over the phone under $100. We did the test through our healthcare provider in office specimen collection . We later got a bill for over $400. We called to resolve the matter and they told us whatever the bill is is the price of that we owe. We are trying to resolve the matter several times with their phone system maze. We were put in touch with many different people at their office all of them saying someone else needs to take care of it. Now the bill is on our credit report.
I have been trying to get Quest to address a billing error for just short of 2 years now. I have been in dispute with Quest for over the validity of an invoice in the amount of $614.17.
The short of it:
Quest tech did not process the insurance information given to them at the time of service—and never has, even though it was provided to them at time of service, during the billing process and to the collection agency.
Quest tech inputted (coded) the wrong tests and the doctor did not even get all of the test results she originally ordered (e.g., received Vancomycin trough vs Tacrolimus trough, Calcium instead of Vit D, Urine w/out Microscopy instead of w/Microscopy, etc.)
Despite contacting Quest on three occasions via phone, email and website regarding the errors in testing and even filling out insurance information and mailing it to them, I received no help and no response from Quest. I was prepared to pay for the wrong tests, after insurance, just to be done with it; but, Quest did not even run it through our insurance.
Quest turned the account over to AMCA collection agency, early in 2014, and I received notice on February 6, 2014. I contacted AMCA within the first 30 days, disputing the debt on February 20, (11:05 a.m. MST). I called them and they said that they would send me a health claim form within 7-14 business days
On March 10, 2014, I received another statement from AMCA. I still had not received the health claim form. I never did receive a claim form. On May 6, I called AMCA and talked to Felix (8:38 a.m. MST) and spent quite a bit of time on the phone with him while he tried to find our file. He looked under the name of every person in our family, the Pin Number on the statement which is their key identifier, along with the Invoice number and he could find “nothing.” He told me that they had “no record of an outstanding invoice.” I asked how I could still be getting statements if he couldn’t even find a record, but he told me not to worry about it because they didn’t show that we owed anything. I then got another statement on May 19. Same thing. I called on 6-27-14 and was hung up on 4 times. On July 24, I called several times and the number either rang busy (off the hook) or just rang dozens of times and then went to beeping. I did not receive anymore statements.
That was nearly 11 months ago. I have now received an invoice, once again, from a different collection agency, Credit Collection Services, indicating that $614.17 is PAST DUE.
I am reaching out to consumer advocates to help me resolve this issue with Quest. I do not want to feel pressured to pay for tests that I can’t afford, and that are/were otherwise covered under our insurance, had Quest just done their job properly in the first place.
It's no surporse that Quest, whose corporate headquarters are in Madison, New Jersey, has an "F" rating with the Better Business Bureau.
My doctor ordered routine labwork on me, to include a urinealysis. A week later I get a bill from Quest Diagnostics for $600.00. A note included said " Perhaps your doctor forgot to inform you a lab specimen had to be sent out of town to be tested. OK, this sounded very suspicious. I am a Registered Nurse, and Lubbock is a major medical center with a University of Texas medical school. There is no lab test known to medical science that cannot be run here. I looked up the code on the bill and it was for a urine culture. I then looked up medicare rules on billing. It is illegal for a laboritory to run one test on the basis of another without an order from the doctor. The doctor did not ask for a urine culture. For one thing this would indicate a bladder or urinary tract infection ( extremely rare in men ).And I did not have either one. I sent the bill back with my own note. I quoted the federal law and told them I was forwarding a copy to the medicare fraud dept. I never heard from them again.
My OBGYN ordered Ashkenazi Jew genetic testing when I got pregnant because of my heritage.
I gave blood to Quest Diagnostics for all the genetic tests and they didn't mention anything about how much it might cost.
Several months later Quest send me a bill for over $7,000, which they say is my personal responsibility. My insurance company AETNA doesn't want to pay Quest's ridiculous prices, so Quest just sends me the bill.
I called Quest and asked them to work with me to discount the bill because I know these prices are inflated and because I can't pay that much money. My doctor told me that patients after me were being charged much lower prices by Quest for the same tests. When I talked to a Quest representative, she just said that prices change and that they already discounted my costs and there's nothing they can do. She urged me to pressure AETNA, which I did but they still don't want to cover the costs either.
This is a total ripoff because Quest is doing "balance billing", which in many states is illegal. They're taking advantage of the fact that patients are confused and don't want their credit ruined and they're charging them outrageous balances because they don't want to work with the insurers.
I refuse to pay Quest this amount and I will most likely be hiring a lawyer if Quest doesn't find a way to work with me and discount my bill.
Quest Diagnostics Reviews
In January 2015 we called quest diagnostics and ask the price for a hepatitis C test. They quoted us over the phone under $100. We did the test through our healthcare provider in office specimen collection . We later got a bill for over $400. We called to resolve the matter and they told us whatever the bill is is the price of that we owe. We are trying to resolve the matter several times with their phone system maze. We were put in touch with many different people at their office all of them saying someone else needs to take care of it. Now the bill is on our credit report.
I have been trying to get Quest to address a billing error for just short of 2 years now. I have been in dispute with Quest for over the validity of an invoice in the amount of $614.17.
The short of it:
Quest tech did not process the insurance information given to them at the time of service—and never has, even though it was provided to them at time of service, during the billing process and to the collection agency.
Quest tech inputted (coded) the wrong tests and the doctor did not even get all of the test results she originally ordered (e.g., received Vancomycin trough vs Tacrolimus trough, Calcium instead of Vit D, Urine w/out Microscopy instead of w/Microscopy, etc.)
Despite contacting Quest on three occasions via phone, email and website regarding the errors in testing and even filling out insurance information and mailing it to them, I received no help and no response from Quest. I was prepared to pay for the wrong tests, after insurance, just to be done with it; but, Quest did not even run it through our insurance.
Quest turned the account over to AMCA collection agency, early in 2014, and I received notice on February 6, 2014. I contacted AMCA within the first 30 days, disputing the debt on February 20, (11:05 a.m. MST). I called them and they said that they would send me a health claim form within 7-14 business days
On March 10, 2014, I received another statement from AMCA. I still had not received the health claim form. I never did receive a claim form. On May 6, I called AMCA and talked to Felix (8:38 a.m. MST) and spent quite a bit of time on the phone with him while he tried to find our file. He looked under the name of every person in our family, the Pin Number on the statement which is their key identifier, along with the Invoice number and he could find “nothing.” He told me that they had “no record of an outstanding invoice.” I asked how I could still be getting statements if he couldn’t even find a record, but he told me not to worry about it because they didn’t show that we owed anything. I then got another statement on May 19. Same thing. I called on 6-27-14 and was hung up on 4 times. On July 24, I called several times and the number either rang busy (off the hook) or just rang dozens of times and then went to beeping. I did not receive anymore statements.
That was nearly 11 months ago. I have now received an invoice, once again, from a different collection agency, Credit Collection Services, indicating that $614.17 is PAST DUE.
I am reaching out to consumer advocates to help me resolve this issue with Quest. I do not want to feel pressured to pay for tests that I can’t afford, and that are/were otherwise covered under our insurance, had Quest just done their job properly in the first place.
It's no surporse that Quest, whose corporate headquarters are in Madison, New Jersey, has an "F" rating with the Better Business Bureau.
My doctor ordered routine labwork on me, to include a urinealysis. A week later I get a bill from Quest Diagnostics for $600.00. A note included said " Perhaps your doctor forgot to inform you a lab specimen had to be sent out of town to be tested. OK, this sounded very suspicious. I am a Registered Nurse, and Lubbock is a major medical center with a University of Texas medical school. There is no lab test known to medical science that cannot be run here. I looked up the code on the bill and it was for a urine culture. I then looked up medicare rules on billing. It is illegal for a laboritory to run one test on the basis of another without an order from the doctor. The doctor did not ask for a urine culture. For one thing this would indicate a bladder or urinary tract infection ( extremely rare in men ).And I did not have either one. I sent the bill back with my own note. I quoted the federal law and told them I was forwarding a copy to the medicare fraud dept. I never heard from them again.
My OBGYN ordered Ashkenazi Jew genetic testing when I got pregnant because of my heritage.
I gave blood to Quest Diagnostics for all the genetic tests and they didn't mention anything about how much it might cost.
Several months later Quest send me a bill for over $7,000, which they say is my personal responsibility. My insurance company AETNA doesn't want to pay Quest's ridiculous prices, so Quest just sends me the bill.
I called Quest and asked them to work with me to discount the bill because I know these prices are inflated and because I can't pay that much money. My doctor told me that patients after me were being charged much lower prices by Quest for the same tests. When I talked to a Quest representative, she just said that prices change and that they already discounted my costs and there's nothing they can do. She urged me to pressure AETNA, which I did but they still don't want to cover the costs either.
This is a total ripoff because Quest is doing "balance billing", which in many states is illegal. They're taking advantage of the fact that patients are confused and don't want their credit ruined and they're charging them outrageous balances because they don't want to work with the insurers.
I refuse to pay Quest this amount and I will most likely be hiring a lawyer if Quest doesn't find a way to work with me and discount my bill.