I’m a third time customer, and this very very bad experience threw me off their list. They have no regards of customer safety and would not admit their mistake. They treat customer like idiots and act like they’re the boss.
I’ve been buying columns and racks in the past to increase my warehouse capacity, and I only need 13 14ft columns to complete. On the date of delivery, they try to deliver 12ft columns while their invoice stated a 144in. I told the driver I ordered 14ft had him measured our columns to proof that I ordered 14ft; the driver called his boss, and they claimed I ordered a 12ft , they will not take returns because they claimed that I ordered the wrong item.
I immediately drove to their office and show him the receipt, and they said will deliver the next wed. Unfortunately for me, they changed the schedule without notifying me for 2 times, and the 3rd time they’re late. I called them directly and they told me the drive is on lunch and will deliver right away.
And when it finally came, the columns that came to us were the “welded columns” 2ft welded onto the 12ft from before. What are they thinking!!!! The welded column cannot sustain the weight we put on; the standard 14ft column can sustain 4 tons while the welded columns take much less. I went back to the office and wanted to talk to the owner, and they claim that they only supply 12ft, and 16ft, and if I want to order 14ft, I have to pay more. BUT WHY DO I HAVE 14FT COLUMNS IN MY WAREHOUSE!!?????. I showed them the receipt again and they just want to charge me more. I asked to speak with the owner, but the man at the front desk told me that he’s the boss. Right after, a woman inside came out and told me that she’s the ‘real’ boss, then the situation got worse, she yelled at me for showing their mistakes and threatening me that they are going to call the police. I didn’t back down from that because I got my evidence, and I don’t think they would anyways. The ‘real’ boss insisted me to take the welded columns, which is very dangerous if someone do not know those are welded and have less weight tolerance. I know I can’t use the welded column because of safety concerns, but their attitude and disregards for safety isn’t what you want for a qualify material you paid for. Never buy from them again, I wouldn’t want to risk it.
Quality Material Handling Inc Reviews
I’m a third time customer, and this very very bad experience threw me off their list. They have no regards of customer safety and would not admit their mistake. They treat customer like idiots and act like they’re the boss.
I’ve been buying columns and racks in the past to increase my warehouse capacity, and I only need 13 14ft columns to complete. On the date of delivery, they try to deliver 12ft columns while their invoice stated a 144in. I told the driver I ordered 14ft had him measured our columns to proof that I ordered 14ft; the driver called his boss, and they claimed I ordered a 12ft , they will not take returns because they claimed that I ordered the wrong item.
I immediately drove to their office and show him the receipt, and they said will deliver the next wed. Unfortunately for me, they changed the schedule without notifying me for 2 times, and the 3rd time they’re late. I called them directly and they told me the drive is on lunch and will deliver right away.
And when it finally came, the columns that came to us were the “welded columns” 2ft welded onto the 12ft from before. What are they thinking!!!! The welded column cannot sustain the weight we put on; the standard 14ft column can sustain 4 tons while the welded columns take much less. I went back to the office and wanted to talk to the owner, and they claim that they only supply 12ft, and 16ft, and if I want to order 14ft, I have to pay more. BUT WHY DO I HAVE 14FT COLUMNS IN MY WAREHOUSE!!?????. I showed them the receipt again and they just want to charge me more. I asked to speak with the owner, but the man at the front desk told me that he’s the boss. Right after, a woman inside came out and told me that she’s the ‘real’ boss, then the situation got worse, she yelled at me for showing their mistakes and threatening me that they are going to call the police. I didn’t back down from that because I got my evidence, and I don’t think they would anyways. The ‘real’ boss insisted me to take the welded columns, which is very dangerous if someone do not know those are welded and have less weight tolerance. I know I can’t use the welded column because of safety concerns, but their attitude and disregards for safety isn’t what you want for a qualify material you paid for. Never buy from them again, I wouldn’t want to risk it.