I rented a car through Thrifty Rental Car in Spokane, Wa. PurCo Fleet services the vehicles. The vehicle had a few minor scratches to the underside of the bumper so they claim. Almost all rental car agencies dismiss minor scratches as vehicle wear. I did not create those scratches-- it was already there I just didn't see them upon exit. Upon return no one checked me in at 9AM. I get this letter from PurCo claiming repair charges of over $1,100 dollars including administrative fees. This is highly outrageous for a few scratches to a rental vehicle. Again no one checked me in live upon return--awful service on their part. How can they claim it was from my rental? In any event these charges are outrageous and I believe this needs to be investigated perhaps from some possibility of referral kickbacks and under the table referral fees with the body shop. I am calling this a SCAM- dont rent from Thrifty/Dollar at Spokane Airport (GEG). If they treat a Thrifty Blue Chip member and Dollar Express member like me with this scam-like shenanigans they can do it to anybody. I'm calling the BBB as well on this one. PurCo be ashamed of your devious schemes of greed.
PurCo Fleet Services, Inc. Reviews
I rented a car through Thrifty Rental Car in Spokane, Wa. PurCo Fleet services the vehicles. The vehicle had a few minor scratches to the underside of the bumper so they claim. Almost all rental car agencies dismiss minor scratches as vehicle wear. I did not create those scratches-- it was already there I just didn't see them upon exit. Upon return no one checked me in at 9AM. I get this letter from PurCo claiming repair charges of over $1,100 dollars including administrative fees. This is highly outrageous for a few scratches to a rental vehicle. Again no one checked me in live upon return--awful service on their part. How can they claim it was from my rental? In any event these charges are outrageous and I believe this needs to be investigated perhaps from some possibility of referral kickbacks and under the table referral fees with the body shop. I am calling this a SCAM- dont rent from Thrifty/Dollar at Spokane Airport (GEG). If they treat a Thrifty Blue Chip member and Dollar Express member like me with this scam-like shenanigans they can do it to anybody. I'm calling the BBB as well on this one. PurCo be ashamed of your devious schemes of greed.