I was having trouble with my a/c unit in my highrise condominium, so i contacted proserv aka country wide proserv aka proservlv to come diagnose the problem. It took them coming out twice before letting me know i needed to change the panel on my unit, which would cost me about $700 so i said ok. After installing the panel, the ac worked for about a week before it gave out - so i called them back out to see what the issue was.. This time they told me i pretty much had to replace the whole unit - which was odd because i bought the unit brand new from the builder a year prior to this. Regardless, summer was coming so i said ok, and had them order the unit for install. During the installation, the installer dragged the unit on my laminate flooring and left a large scratch on it.. He said if i contacted the office, they would take care of it. I called the office and they asked me to send them pictures of the scratch, which i did the same day - i was told the owner of proservlv.com would be in contact with me. A few days went by and i didn't hear so i called them and asked for an update. The receptionist informed me that the owner has been notified and would be reaching out to me soon. I have yet to hear from the owner of proservlv.com and i have called at least once a week for 7 weeks since i sent the photos. Nobody in that office can give me a reason as to why the owner hasn't reached out to me. They said he has been notified everytime i have called and is fully aware of the situation. So this is how you treat a customer that just spent 4k with your company? What a joke.
Consumers beware of this company, the owner is a lousy businessman who clearly doesn't care about his companies reputation or his customers. I have also been advised to contact the nevada state contractors board to let them know whats going on. Sadly, all of this could have been avoided if the owner returned a simple phone call. Beware of this company.
ProServ Reviews
I was having trouble with my a/c unit in my highrise condominium, so i contacted proserv aka country wide proserv aka proservlv to come diagnose the problem. It took them coming out twice before letting me know i needed to change the panel on my unit, which would cost me about $700 so i said ok. After installing the panel, the ac worked for about a week before it gave out - so i called them back out to see what the issue was.. This time they told me i pretty much had to replace the whole unit - which was odd because i bought the unit brand new from the builder a year prior to this. Regardless, summer was coming so i said ok, and had them order the unit for install. During the installation, the installer dragged the unit on my laminate flooring and left a large scratch on it.. He said if i contacted the office, they would take care of it. I called the office and they asked me to send them pictures of the scratch, which i did the same day - i was told the owner of proservlv.com would be in contact with me. A few days went by and i didn't hear so i called them and asked for an update. The receptionist informed me that the owner has been notified and would be reaching out to me soon. I have yet to hear from the owner of proservlv.com and i have called at least once a week for 7 weeks since i sent the photos. Nobody in that office can give me a reason as to why the owner hasn't reached out to me. They said he has been notified everytime i have called and is fully aware of the situation. So this is how you treat a customer that just spent 4k with your company? What a joke.
Consumers beware of this company, the owner is a lousy businessman who clearly doesn't care about his companies reputation or his customers. I have also been advised to contact the nevada state contractors board to let them know whats going on. Sadly, all of this could have been avoided if the owner returned a simple phone call. Beware of this company.