| Country | United States |
| State | Florida |
| City | Lake Mary |
| Address | Suite 121, 635 Century Point |
| Phone | 1-888-322-6733 |
| Website | www.printerpix.com/ |
If you are looking for order photo products online, I highly recommend that you DO NOT shop with PrinterPix and here are five reasons why;
1) Terrible Customer Service. They are open during the times when their customers are at work and customers waiting over a half hour of more just to get someone on the telephone and they don’t respond back to your e-mails in a timely manner or don’t respond back at all. Their customer service staff doesn’t answer any phone calls on the weekends.
2) They sell a lot of their products on Groupon and Living Social for reduce prices and many of their negative reviews are from former customers who ordered products they purchased from Groupon and Living Social.
3) There are more negative reviews than positive reviews. This company has so many negative reviews on the Better Business Bureau website, Yelp, Google, Site Jabber and Facebook than positive reviews. I would give this company zero stars if I could.
4) They never send your item to you on time. They say they will get it to you within three weeks and I waited over three months for my order. The company needs to STOP making promises to their customers they can NEVER keep.
5) The best photo service company to order from is Shutterfly. After all, Shutterfly has excellent customer service, their customer service agents work during the evening hours and weekends when customers can call to speak with a representative, they offer quality work, they get many positive reviews and they tell you when you should have or order by unlike PrinterPix who cannot guarantee you when your item will be sent to you.
I have now used Living Social and/or Groupon twice with Printerpix. The first was for a 7x10 metal print. It was normally OUTRAGEOUSLY priced ($75 or something!). It came eventually, and the picture was fine, but the metal was so thin, I had to frame it (which is not ideal for an 8x11 frame), but at east it should last and was inexpensive with the coupon.
Next, I ordered a "magic mug" which I have made at other online companies fairly easily. After spending HOURS trying to find a photo to fit the space they allotted (one out of hundreds did, but the people had to be far to the right of an otherwise background photo to show!), and I didn't want that one. SO, I figured, I'll just use an upright (portrait) picture, and at least I'll see it when I face the front of the mug. Well, no, it was off-placed, looking VERY odd. When I wrote to complain, I got really bad answers 3 times from customer service.
By now, getting frustrated, I told them I would only be happy if I got half my money back, as the site provided NO way to alter a normal photo to fit. AND, half my money was only $4.50. Did they oblige? NO. They said I should have cropped and adjusted my photo on my own softeware to fit their size! I even told them I would complain online if they did not refund my $4.50. So here it is (you'll find no place on THEIR website to comment - only stellar testimonials from a few customers who probably didn't know any better). Signed - unsatisfied, and will never use again - plus will discourage my friends to use this site!
Ordered a wood puzzle from a photograph of my niece on 12-6-14. They promised shipment before Christmas. A bulk email was sent Christmas week saying the order will be delayed due to a "labor strike" in California .
I emailed the company several times in January and receipt in early January that they were putting my order into production.The status of my order is shown at 50% done on their website. I emailed them asking for my money back. No response at all.
of course I have read now the hundreds of complaints about this company all over the Internet.. I wish I would have read them before I purchased the Groupon. They have stolen my $25, make sure they don't steal yours.
Printerpix advertises on the internet and partners with reputable companies like Amazon Local to offer coupons for photo-picture products. They look good, but are totally a scam. I bought their Amazon Local coupon in late October 2014, redeemed it the next day and even got a message from Printerpix that my order was shipped. After three months of waiting for my shipment and trying to reach them by e-mail and telephone -- I HAVE HAD ABSOLUTELY NO RESPONSE BACK FROM THEM. My product was intended to be a Christmas gift, but oviously since today is December 19th, that is clearly not going to happen. What a ripoff!
Contact the following organizations and request they stop allowing PrinterPix to do business. I have first hand knowledge that these organizations receive such a large number of customer complaints and request money back based on PrinterPix being unable to deliver.
Here are the phone numbers for the three online organizations/they will also allow you to cancel and receive your money back with legitimate complaints:
(1) LIVING SOCIAL CUSTOMER CARE Toll Free: 1 (877) 521-4191
(2) GROUPON CUSTOMER SERVICE: 877-788-7858
(3) AMAZON LOCAL: Phone: 877-345-0975 Email: [email protected]
Highly recommend you do not do business here. I ordered a product and was promised it would deliver before Xmas. It still has not been made according to their online tracking tool. Please review the Printerpix.com reputation on review sites including Yelp. If you truly are disappointed contact Groupon, AmazonLocal, Living Social and request these 50% off sites stop partnering with this organization. Their business ethics, quality of product and lack of delivery of promise should not be taken lightly. I am sure my comments on Facebook will not stand long; however
PrinterPix hides 99% of their customer comments on their Facebook page so highly unlikely you will be able to get a real read of their social network feedback outside of sites like this. The customer service rep was highly unsupportive; however I believe they have so many unhappy customers to deal with that they are numb to the calls.
Be Proactive to not allow other individuals to be scammed
Contact the following organizations and request they stop allowing PrinterPix to do business. I have first hand knowledge that these organizations receive such a large number of customer complaints and request money back based on PrinterPix being unable to deliver.
Here are the phone numbers for the three online organizations/they will also allow you to cancel and receive your money back with legitimate complaints:
(1) LIVING SOCIAL CUSTOMER CARE Toll Free: 1 (877) 521-4191
(2) GROUPON CUSTOMER SERVICE: 877-788-7858
(3) AMAZON LOCAL: Phone: 877-345-0975 Email: [email protected]
Highly recommend you do not do business here. I ordered a product and was promised it would deliver before Xmas. It still has not been made according to their online tracking tool. Please review the Printerpix.com reputation on review sites including Yelp. If you truly are disappointed contact Groupon, AmazonLocal, Living Social and request these 50% off sites stop partnering with this organization. Their business ethics, quality of product and lack of delivery of promise should not be taken lightly. I am sure my comments on Facebook will not stand long; however
PrinterPix hides 99% of their customer comments on their Facebook page so highly unlikely you will be able to get a real read of their social network feedback outside of sites like this. The customer service rep was highly unsupportive; however I believe they have so many unhappy customers to deal with that they are numb to the calls.