I parked from July 22 (4:00am) -July 27th (1:30am). This car was purchased less than one month! I spoke with the manager Kole who was extremely was rude, arrogant, argumentative and unprofessional! He informed me I should of check, but talked over me as I attempted to explain it was late and since Spothero recommended them I trusted their service. I must also mention that I initially paid for valet parking and was not given this service. I feel if my vehicle was stored in this space, it would not have its current damage.
Kole also informed me to file a claim with my insurance and he could not assist me. When I continued reminding him that this was their fault and Spothero recommended them, he informed me he would speak to the guys who worked this morning and call me tomorrow. This of course did not happen and I called him this morning (July 30, 2014). Who informed me he did a thorough investigation (this Did Not involve looking at All six days of tape)and nothing was near my car. When I asked him how thorough was looking at my vehicle when I arrived and when I expired through? He informs me to contact my insurance company. This was his same response when I mention the length of time my car was stored and the number of vehicles stored at this place.
He admitted to a large number of vehicle stored, but again mention my insurance when I questioned how he can confirm my car was not damage since the cars are packed together like sardines. I also made mention my paying for valet and this not being executed. Kole informed me this was not an actual option and the 10000 address is fictional. Vehicles are not valeted, but stored at the 3950 N Mannheim address and I should receive a refund from Spothero for the balance and not them.
Pride Services Inc. Reviews
I parked from July 22 (4:00am) -July 27th (1:30am). This car was purchased less than one month! I spoke with the manager Kole who was extremely was rude, arrogant, argumentative and unprofessional! He informed me I should of check, but talked over me as I attempted to explain it was late and since Spothero recommended them I trusted their service. I must also mention that I initially paid for valet parking and was not given this service. I feel if my vehicle was stored in this space, it would not have its current damage.
Kole also informed me to file a claim with my insurance and he could not assist me. When I continued reminding him that this was their fault and Spothero recommended them, he informed me he would speak to the guys who worked this morning and call me tomorrow. This of course did not happen and I called him this morning (July 30, 2014). Who informed me he did a thorough investigation (this Did Not involve looking at All six days of tape)and nothing was near my car. When I asked him how thorough was looking at my vehicle when I arrived and when I expired through? He informs me to contact my insurance company. This was his same response when I mention the length of time my car was stored and the number of vehicles stored at this place.
He admitted to a large number of vehicle stored, but again mention my insurance when I questioned how he can confirm my car was not damage since the cars are packed together like sardines. I also made mention my paying for valet and this not being executed. Kole informed me this was not an actual option and the 10000 address is fictional. Vehicles are not valeted, but stored at the 3950 N Mannheim address and I should receive a refund from Spothero for the balance and not them.
What a way to return from vacation!