You have been connected to Ray. Ray: Hi, Victor ! Thanks for choosing to chat with us today, how may I help you? Victor This is for the record:On February 6th 2015, I booked a hotel room at 10am at PriceLine.com. The dates requested were for March 9th to March 11th in London, UK. I then received an email from Priceline confirming a hotel room for February 9th to February 11th. I then contacted Priceline to advise them of the error and requested that PriceLine move the reservation to the same days in March as originally requested.I had no problem with the price. Priceline refused to do this even though I was not challenging the days or the price - just the fact that they had gotten the month wrong. I spoke to a representative as well as a supervisor. Both were adamant that they would do nothing to help. I have therefore placed this transaction in dispute with American Express, and am using this Live Chat as a record.
Victor : The priceline ref. # is:Priceline Trip Number: 269-582-103-50 Ray: I can certainly check that for you. Please give me a moment to look up your reservation. Victor: I am still open to my original request to confirm the same booking for March 9 - March 11th providing that Priceline credit the original transaction. Victor: Did you find the booking? Ray: Victor, our records show that you had contacted us before regarding this issue. As advised by the previous agent, due to contractual agreements with our travel partner's, we can't change, your reservation, the only option available is to cancel with resubmit due in your contract page you have entered the dates that you have on your reservation. Victor Lipko: I had agreed to do that, however, that you have entailed a penalty charge in excess of 50%.
Ray: Victor, our records indicate that you did not agree to the cancel and resubmit option. Victor : I said that I would agree to cancel and resubmit if there was no penalty charge. I was told that was not an option. Ray: That is correct, unfortunately the reservation is restricted and we are not allowed to cancel it or change it after booked, we are making an exception. Victor : This happened less than an hour of finding out that you had incorrectly confirmed the month. I had booked flights and hotels for parts of the same trip with airlines and hotels and none of them got the dates wrong - just Priceline. I therefore stand by by original proposal to book for March 9th to March 11th in exchange for cancelling the incorrect booking. Victor : Please advise if this is acceptable or not. Ray: Victor, if you need, I can email you a copy of your contract page showed to you prior purchase where the dates were confirmed and you accept the dates that were showed to you prior purchase.
Victor : That does not resolve the matter. I know that I had booked March 9th to March 11th. In fact that was the third attempt to get a hotel with the correct dates. So if you are not prepared to work with me on this, I guess we will have to let American Express Dispute Resolution deal with this, and you will lose a customer. Ray: Victor, as a consumer, it's at your discretion to contact your credit card company or bank about any transaction. I will document your record that this is what you advised us you will do. We will provide them with any requested information regarding your purchase. Victor: Thank you. I will provide American Express with a transcript of this conversation. Ray: Thank you for choosing to chat with us today, Victor, I do apologize if that was not the best resolution. Please chat with us again if you need anything else. Have a good day! How did we do? Please tell us by completing a 3 question survey after you close this chat window.
The Priceline.com website advertised a price of $512. for the ticket I wanted and after I filled out everything for the resevation the price showed up as $550.
During the reservation process they offered a "$50 credit on this purchase" if you applied for their Priceline.com credit card. I applied for the card and a message came beck that the application was being processed and I would be notified. I did not recieve the credit and I have never been notified.
30 hours after I made my reservation I found the exact flight on the Priceline website and it was $60 cheaper. I have spoken to 3 different agents to request a credit. They can not issue any credits in the system because it is over the 24 or 26 hour time frame. Not sure if it is 24 or 26 or 28 hrs, each agent had a different time frame.
I have recieved different excusses from each agent I have spoken to. Each quoted a different set of rules. Different reasons for the time frame of the guarantee, different reasons for not being issued the credit for applying for the Priceline credit card, and different explainations of why the prices posted on the site are different than the prices you are charged.
This company is getting away with an openly display of fraud and misrepresentation.
I book a 3 trip with this sad company and I wish I didn't my name was right in two trip but one was missing a letter A to change to the-right name cost me $ 60$ I believe is rip off company to all of you trying to book with the Priceline think 100%
I went on Priceline to book a hotel in Illinois. They give me a hotel in Missouri. I called to ask them to correct the mistake and they refuse to correct the issue. I told Priceline several times that I was not asking for a refund just to put me in the hotel I requested in the state I need to be in. Priceline refuses to correct issue. I feel sure that I was talking to someone in India. I asked to talk to a supervisor and they refused. Priceline charged $95 to my credit card.
I have used Priceline.com for years to book travel. Yesterday, I booked a hotel and overpaid $130 - I then found out the hotel only charges $90. What I learned from this is that Priceline puts higher prices on their website to make it appear as discounted.I spe
Last night when I arrived at the hotel, I COULD NOT CHECK IN. I called Priceline and spent the next HOUR ON THE PHONE WITH THEM. They told the hotel that my reservation was good but the hotel had put the amount on the wrong merchant account - AND PRICELINE WOULD NOT PAY THEM THE MONEY I ALREADY PAID!!!
I booked this through Priceline - the hotel didn't have to do anything.
After being transferred around by what PRiceline calls their "customer service department" (hahaha, good one. they don't even speak good English so they didn't know what the hell I was saying). WHEN I LITERALLY STARTING SCREAMING AT MARY FROM PRICELINE.COM IS WHEN THEY FINALLY TOOK CARE OF BUSINESS.
I called Jeff Boyd the CEO of Priceline.com today in CT and got his voice mail. I left him a message to call me back but he didn't, but I'm not shocked by this.
DO NOT USE PRICELINE! THEY ARE HORRIBLE. I AM NOW A FORMER CUSTOMER AND I PLAN TO POST THIS EVERWHERE I CAN. I'M WORKING ON GETTING A CLASS ACTION LAWSUIT TOGETHER SO EMAIL ME OR STAND BY FOR THE PUBLIC NOTICE. ENOUGH IS ENOUGH!!!
Priceline does not make clear that you cannot cancel or change reservations when you make them online while booking a flight. I wanted to change my flight to a NonStop even if it the cost was more. When I called to disupute , I received their trademark robot customer service agents who tell you there is nothing they can do.
This is a reprehensible way to do business and I can only hope that this company gets what it deserves and what it will get from me. All I want to do is change my flight. That should always be an option if the customer is willing to pay more. The fact that you say you can do nothing is ridiculous. YOu can cancel the flight really easy.
Been an enthiastic Priceline customer since the beginning 1998. Love the bid for a room concept. Win/Win. The hotels get to fill their empty rooms and you get a great price. Decided to go to Palm Springs last weekend so I bid for a room. To get the price I wanted I had to stay 30 minutes from Palm Springs. But once you've had your bid accepted you cannot cancel. They have already charged your card. I wasn't thrilled but knew the rules so I figured I was ok even though I would easily spend as much in gas going back and forth as I saved on the room. Then I arrived at the hotel and was informed they had a mandatory "resort" fee of $28 per day which covered such things as wifi parking and a continental breakfast....all things I could have gotten at any Motel 6 for free. I was stuck. I couldn't cancel the reservation and get my money back. My only choice was to pay the resort fees. When added to the price of the room, it was not as good a deal as I could have gotten booking a room actually in Palm Springs, either with the hotels directly or through Exxxxxx or Txxxxxxxxxx or others.
I tried to get Priceline to realize this policy was tantamount to opening your wallet and saying "take what you like" which no intelligent person would ever do. As I expected they referred back to their disclosure that the hotel has the right to charge such fees. My fault for not reading the details. Given I had been a customer 16 years I didn't think I needed to. Fool me once, shame on you...Fool me twice...shame on me.........There won't be a second time. You decide if you're ok with allowing them to put their hands in your wallet and take what they like.....for me, THAT'S NOT HAPPENING.
I purchased two air tickets from priceline.com departing from Hong Kong airport to San diego international airport on June 12 for my parents. They arrive 3 hours in advace to Hong Kong airport to check in. Cathy airline checked in their luggges and let them wait. One hour later, my parents were told they can not aboard the Japanese airline because they do not have Japanese visa which we were never notified to get.
My parents have all the other documents requied to aboard the international flight. They are Chinese citizen with US green card.
I have contacted priceline.com four times and Japanese airline two times from June 13 to June 18.
I ask them if they can extend these two air tickets for a year, I was told that Japanese airline would only extend to june 13 which is too late for my parents since it is already in the afternoon in China time when i got this message.
When i contacted Japanese airline, they told me it has nothing to do with them any more, any dispute should be solved with priceline.com.
The priceline.com failed to inform us to acquire Japanese visa, as a result, my parents can not abord Japanese airline.
Their priceline trip number is 174-396-450-42. The confirmaion number with Japanese airline is MD8NLK.
I needed a hotel in Fort Myers Beach. I searched online but found nothing in the area which was in my price category. I decided to try the Priceline.com "name your price" feature. I entered $129 (a price for which I had seen a room in the area earlier). I booked a room through priceline and paid a total of $152.32 with tax and service fee. You do not get to know what hotel until after you book and pay. When I saw the hotel, I decied to check to see how much I had "saved." The regular price for the rooms was $$81.75 !!! I called Priceline for their "guarantee" price match. They kept my on hold for over 15 minutes. When they finally returned they said they were unable to book the room at the price shown on the hotel's website and therefore they did not have to honor their guarantee. When I checked in to the hotel, I mentioned what had happened to the desk clerk. I told him "we paid more than anyone else in this hotel tonight." He laughed and said, "yes, you did!"
Priceline does not make clear that you cannot cancel or change car rental reservations when you make them online while booking a flight. They offer a cancellation option for hotels and the flights offer travel cancellation insurance which I purchased but there was nothing offered here just a few clicks to sign up for car rental that I cannot change and money in priceline's pocket. When I called to disupute , I received their trademark robot customer service agents who tell you there is nothing they can do. Wondering does Priceline offer it's call center workers free frontal lobatomies? Maybe they just thought the were signing up for a job before priceline took it's percentage from their brains.
This is a reprehensible way to do business and I can only hope that this company gets what it deserves and what it will get from me. Customers walking away never to return again.! Bravo Priceline you are negotiating yourself into Chapter 11 if you ask me.
Priceline.com Reviews
You have been connected to Ray. Ray: Hi, Victor ! Thanks for choosing to chat with us today, how may I help you? Victor This is for the record:On February 6th 2015, I booked a hotel room at 10am at PriceLine.com. The dates requested were for March 9th to March 11th in London, UK. I then received an email from Priceline confirming a hotel room for February 9th to February 11th. I then contacted Priceline to advise them of the error and requested that PriceLine move the reservation to the same days in March as originally requested.I had no problem with the price. Priceline refused to do this even though I was not challenging the days or the price - just the fact that they had gotten the month wrong. I spoke to a representative as well as a supervisor. Both were adamant that they would do nothing to help. I have therefore placed this transaction in dispute with American Express, and am using this Live Chat as a record.
Victor : The priceline ref. # is:Priceline Trip Number: 269-582-103-50 Ray: I can certainly check that for you. Please give me a moment to look up your reservation. Victor: I am still open to my original request to confirm the same booking for March 9 - March 11th providing that Priceline credit the original transaction. Victor: Did you find the booking? Ray: Victor, our records show that you had contacted us before regarding this issue. As advised by the previous agent, due to contractual agreements with our travel partner's, we can't change, your reservation, the only option available is to cancel with resubmit due in your contract page you have entered the dates that you have on your reservation. Victor Lipko: I had agreed to do that, however, that you have entailed a penalty charge in excess of 50%.
Ray: Victor, our records indicate that you did not agree to the cancel and resubmit option. Victor : I said that I would agree to cancel and resubmit if there was no penalty charge. I was told that was not an option. Ray: That is correct, unfortunately the reservation is restricted and we are not allowed to cancel it or change it after booked, we are making an exception. Victor : This happened less than an hour of finding out that you had incorrectly confirmed the month. I had booked flights and hotels for parts of the same trip with airlines and hotels and none of them got the dates wrong - just Priceline. I therefore stand by by original proposal to book for March 9th to March 11th in exchange for cancelling the incorrect booking. Victor : Please advise if this is acceptable or not. Ray: Victor, if you need, I can email you a copy of your contract page showed to you prior purchase where the dates were confirmed and you accept the dates that were showed to you prior purchase.
Victor : That does not resolve the matter. I know that I had booked March 9th to March 11th. In fact that was the third attempt to get a hotel with the correct dates. So if you are not prepared to work with me on this, I guess we will have to let American Express Dispute Resolution deal with this, and you will lose a customer. Ray: Victor, as a consumer, it's at your discretion to contact your credit card company or bank about any transaction. I will document your record that this is what you advised us you will do. We will provide them with any requested information regarding your purchase. Victor: Thank you. I will provide American Express with a transcript of this conversation. Ray: Thank you for choosing to chat with us today, Victor, I do apologize if that was not the best resolution. Please chat with us again if you need anything else. Have a good day! How did we do? Please tell us by completing a 3 question survey after you close this chat window.
The Priceline.com website advertised a price of $512. for the ticket I wanted and after I filled out everything for the resevation the price showed up as $550.
During the reservation process they offered a "$50 credit on this purchase" if you applied for their Priceline.com credit card. I applied for the card and a message came beck that the application was being processed and I would be notified. I did not recieve the credit and I have never been notified.
30 hours after I made my reservation I found the exact flight on the Priceline website and it was $60 cheaper. I have spoken to 3 different agents to request a credit. They can not issue any credits in the system because it is over the 24 or 26 hour time frame. Not sure if it is 24 or 26 or 28 hrs, each agent had a different time frame.
I have recieved different excusses from each agent I have spoken to. Each quoted a different set of rules. Different reasons for the time frame of the guarantee, different reasons for not being issued the credit for applying for the Priceline credit card, and different explainations of why the prices posted on the site are different than the prices you are charged.
This company is getting away with an openly display of fraud and misrepresentation.
I book a 3 trip with this sad company and I wish I didn't my name was right in two trip but one was missing a letter A to change to the-right name cost me $ 60$ I believe is rip off company to all of you trying to book with the Priceline think 100%
I went on Priceline to book a hotel in Illinois. They give me a hotel in Missouri. I called to ask them to correct the mistake and they refuse to correct the issue. I told Priceline several times that I was not asking for a refund just to put me in the hotel I requested in the state I need to be in. Priceline refuses to correct issue. I feel sure that I was talking to someone in India. I asked to talk to a supervisor and they refused. Priceline charged $95 to my credit card.
I have used Priceline.com for years to book travel. Yesterday, I booked a hotel and overpaid $130 - I then found out the hotel only charges $90. What I learned from this is that Priceline puts higher prices on their website to make it appear as discounted.I spe
Last night when I arrived at the hotel, I COULD NOT CHECK IN. I called Priceline and spent the next HOUR ON THE PHONE WITH THEM. They told the hotel that my reservation was good but the hotel had put the amount on the wrong merchant account - AND PRICELINE WOULD NOT PAY THEM THE MONEY I ALREADY PAID!!!
I booked this through Priceline - the hotel didn't have to do anything.
After being transferred around by what PRiceline calls their "customer service department" (hahaha, good one. they don't even speak good English so they didn't know what the hell I was saying). WHEN I LITERALLY STARTING SCREAMING AT MARY FROM PRICELINE.COM IS WHEN THEY FINALLY TOOK CARE OF BUSINESS.
I called Jeff Boyd the CEO of Priceline.com today in CT and got his voice mail. I left him a message to call me back but he didn't, but I'm not shocked by this.
DO NOT USE PRICELINE! THEY ARE HORRIBLE. I AM NOW A FORMER CUSTOMER AND I PLAN TO POST THIS EVERWHERE I CAN. I'M WORKING ON GETTING A CLASS ACTION LAWSUIT TOGETHER SO EMAIL ME OR STAND BY FOR THE PUBLIC NOTICE. ENOUGH IS ENOUGH!!!
Price line transerfed me to a other credit card beside AM Ex.
Priceline does not make clear that you cannot cancel or change reservations when you make them online while booking a flight. I wanted to change my flight to a NonStop even if it the cost was more. When I called to disupute , I received their trademark robot customer service agents who tell you there is nothing they can do.
This is a reprehensible way to do business and I can only hope that this company gets what it deserves and what it will get from me. All I want to do is change my flight. That should always be an option if the customer is willing to pay more. The fact that you say you can do nothing is ridiculous. YOu can cancel the flight really easy.
Been an enthiastic Priceline customer since the beginning 1998. Love the bid for a room concept. Win/Win. The hotels get to fill their empty rooms and you get a great price. Decided to go to Palm Springs last weekend so I bid for a room. To get the price I wanted I had to stay 30 minutes from Palm Springs. But once you've had your bid accepted you cannot cancel. They have already charged your card. I wasn't thrilled but knew the rules so I figured I was ok even though I would easily spend as much in gas going back and forth as I saved on the room. Then I arrived at the hotel and was informed they had a mandatory "resort" fee of $28 per day which covered such things as wifi parking and a continental breakfast....all things I could have gotten at any Motel 6 for free. I was stuck. I couldn't cancel the reservation and get my money back. My only choice was to pay the resort fees. When added to the price of the room, it was not as good a deal as I could have gotten booking a room actually in Palm Springs, either with the hotels directly or through Exxxxxx or Txxxxxxxxxx or others.
I tried to get Priceline to realize this policy was tantamount to opening your wallet and saying "take what you like" which no intelligent person would ever do. As I expected they referred back to their disclosure that the hotel has the right to charge such fees. My fault for not reading the details. Given I had been a customer 16 years I didn't think I needed to. Fool me once, shame on you...Fool me twice...shame on me.........There won't be a second time. You decide if you're ok with allowing them to put their hands in your wallet and take what they like.....for me, THAT'S NOT HAPPENING.
I purchased two air tickets from priceline.com departing from Hong Kong airport to San diego international airport on June 12 for my parents. They arrive 3 hours in advace to Hong Kong airport to check in. Cathy airline checked in their luggges and let them wait. One hour later, my parents were told they can not aboard the Japanese airline because they do not have Japanese visa which we were never notified to get.
My parents have all the other documents requied to aboard the international flight. They are Chinese citizen with US green card.
I have contacted priceline.com four times and Japanese airline two times from June 13 to June 18.
I ask them if they can extend these two air tickets for a year, I was told that Japanese airline would only extend to june 13 which is too late for my parents since it is already in the afternoon in China time when i got this message.
When i contacted Japanese airline, they told me it has nothing to do with them any more, any dispute should be solved with priceline.com.
The priceline.com failed to inform us to acquire Japanese visa, as a result, my parents can not abord Japanese airline.
Their priceline trip number is 174-396-450-42. The confirmaion number with Japanese airline is MD8NLK.
I needed a hotel in Fort Myers Beach. I searched online but found nothing in the area which was in my price category. I decided to try the Priceline.com "name your price" feature. I entered $129 (a price for which I had seen a room in the area earlier). I booked a room through priceline and paid a total of $152.32 with tax and service fee. You do not get to know what hotel until after you book and pay. When I saw the hotel, I decied to check to see how much I had "saved." The regular price for the rooms was $$81.75 !!! I called Priceline for their "guarantee" price match. They kept my on hold for over 15 minutes. When they finally returned they said they were unable to book the room at the price shown on the hotel's website and therefore they did not have to honor their guarantee. When I checked in to the hotel, I mentioned what had happened to the desk clerk. I told him "we paid more than anyone else in this hotel tonight." He laughed and said, "yes, you did!"
Priceline does not make clear that you cannot cancel or change car rental reservations when you make them online while booking a flight. They offer a cancellation option for hotels and the flights offer travel cancellation insurance which I purchased but there was nothing offered here just a few clicks to sign up for car rental that I cannot change and money in priceline's pocket. When I called to disupute , I received their trademark robot customer service agents who tell you there is nothing they can do. Wondering does Priceline offer it's call center workers free frontal lobatomies? Maybe they just thought the were signing up for a job before priceline took it's percentage from their brains.
This is a reprehensible way to do business and I can only hope that this company gets what it deserves and what it will get from me. Customers walking away never to return again.! Bravo Priceline you are negotiating yourself into Chapter 11 if you ask me.