I booked a move with the salesman, Donavan in April 2015. I scheduled the pick up for Monday June 8th. They called and said they would be a couple hours late. They finally showed up at 9:30 pm. They we're a big hurry and had me sign a bunch of papaperwork and asked. Me for my first delivery date. I entered june15th I now have been in Oregon for 3 weeks and just found out today they Might deliver on July 8th or 9th.It took me more than 20 calls to find this out. The customer service supervisor said they could guarantee. A delivery date for 2000 more . We are old people and have been scammed
The website shows big shiny trucks with the logo on the side. What finally picked up my belongings was a hired independent contractor making a run from the West coast, and delivering my stuff after it was held somewhere for 25 days.
It had been loaded according to where it was going as I had to separate places 1/2 block from each other. I was assured that it would only be moved one time-from the truck it was picked up on to the 18 wheeler it would be shipped on. In fact, it was put in a warehouse so it was bounced around significantly then mixed up.
When delivery was made, the driver showed up without any help. When he obtained additional help from another town (two hours later) it was only one person. I complained as it had taken four men all day to load it, so he hired a street person to assist from the neighborhood. I ended up helping to move my stuff, not only because they were not going to finish but the driver was angry. When the company had put all the stuff from wherever it was stored back onto his truck, they had mixed it all up, so he was having to unload it all then reload what went down the street.
I stood and watched the driver try to wrench an antique armoire from Belgium onto its base and fracture the leg of it. In transition, an antique desk was pulled apart at the seams and cracked. Instead of moving a piece of equipment like I asked, they took it apart and lost the arm that suspends the light over the vacuum table, rendering it useless. They must have dropped a kiln from Germany as they broke the ceramic table inside. Dishes, some antique, that were bubble-wrapped, were shattered and it appeared that they were thrown latterally by the way they broke. The supporting frame for my antique mission bed was lost.
Each time I called, from the time the load left my state of origin until its final arrival, I was stonewalled, advised they would get back to me with an arrival date and told that my contract gavve them 24 days to deliver the furniture.
It was such a horrible exerience, I didn't even follow through with the claims procedure. I did not purchase additional insurance based on the original assurance that my stuff would only be moved once, so my relief would have been pennies per pound with their option to take possesion of anything they paid on. DO NOT USE THIS COMPANY!
I am writing a complaint against Presto Logistics as I hired them for an inter-state move and they failed to deliver on multiple fronts. Presto Logistics has proven to be deceitful, fraudulent and misleading, and I am still dealing with them to receive the proper treatment a customer deserves.
To summarize, I hired Presto Logistics to assist me with my inter-state move, and my contact assured me my belongings would be in San Diego within 5 days at my new residence, by May 5th, at the latest. Upon my search for moving companies this was the main reason behind why I chose this company over all the others, as the duration they promised proved to be the best solution for me. Even though the fine print in their agreement stated 3-14 days, the gentleman I spoke to by the name of Patrick, assured me it would be 3-5 days. I accepted his verbal commitment for face value and proceeded with hiring Presto Logistics.
Unfortunately, this was not the case as I was informed that day my items would not delivered until the following weekend. I relocated to San Diego as I am an executive in a company, and its headquarters is located in San Diego. My company has assisted in paying for my meals and hotel expenses while I awaited my delivery. According to the original agreed upon date, my company had budgeted an amount based on the delivery date of May 5th.
Since this was not the case, an additional week of expenses was incurred on my company, which is a completely unnecessary financial burden. Not to mention, during that week I was chasing Presto Logistics trying to figure out where my belongings were, along with trying to get some sort of decent customer service which I failed in receiving, ultimately distracting me from my work jeopardizing my relationship with my boss.
Throughout the entire process, Presto Logistics has been extremely unprofessional with a neglectful and careless attitude. I have never been treated so poorly as a customer. After discovering my items would indeed not be delivered until the following weekend, I had to notify my boss, as the added expense totaled an additional $1,500.
My boss contacted the general manager of Presto Logistics in hopes to receive compensation for the additional expense, however, it has been weeks and yet no form of compensation has been remitted to my company.
The general manager, Abe, spoke with my boss on the phone and agreed to pay the compensation, however, ever since it has been a nightmare to get a hold of him and he hasn’t taken any action to rectify this matter.
On top of the compensation Presto owes us for this nightmare, when they finally delivered my items, many of them were damaged and I am now dealing with that on a separate level. Ultimately my experience with this company was absolutely awful
I have hired Presto Logistics to move me from Oklahoma to Arizona in April of 2014. Unfortunately, I have discovered that the owner of the company they hired locally, here in Phoenix, to unload me was arrested in December 2013 for burglary, stolen property and drug use.
I have become suspicious of these people as they were drinking beer on the job and using bad language while working. The f-word was present nearly in every conversation line between them. Since the owner has left his business card with me I have googled him and found all this information on my own. My jaw just dropped and I was unable to sleep until I have installed an alarm system in my house.
In addition, I catch them shaving a guitar in the trash box perhaps with the intent to take it later. They were very curious to know my husband profession and other things about our things if they were real or just copies. One of the guy working with this man told me that he knew someone that had a TV just like mine and got stolen From his house. What a story !!!!
The owner also told me that he want me to contract him out in order to finish all the job since it was late and he was unable to finish what I have already paid Presto Logistics for. My furniture was not put together and was just stored with my boxes.
I have contacted Presto Logistics to tell them about my situation but they did not take the matter serious. They promised to help me with promotions for an alarm system but never even called me again. Even the customer service representative from Presto did nothing to help in any way other than telling me that this do not happened before. Since then, I installed an alarm system in the house and I now live in fear of being robbed. I also have to pay someone else to help me to put my furniture together. Shame on you, Presto !!!!
I have paid $ 9,103.40 for this move but what I am paying emotionally now has no price!!!!!
Please help me to make sure this will not happened to anyone else.
Presto Logistics Reviews
I booked a move with the salesman, Donavan in April 2015. I scheduled the pick up for Monday June 8th. They called and said they would be a couple hours late. They finally showed up at 9:30 pm. They we're a big hurry and had me sign a bunch of papaperwork and asked. Me for my first delivery date. I entered june15th I now have been in Oregon for 3 weeks and just found out today they Might deliver on July 8th or 9th.It took me more than 20 calls to find this out. The customer service supervisor said they could guarantee. A delivery date for 2000 more . We are old people and have been scammed
The website shows big shiny trucks with the logo on the side. What finally picked up my belongings was a hired independent contractor making a run from the West coast, and delivering my stuff after it was held somewhere for 25 days.
It had been loaded according to where it was going as I had to separate places 1/2 block from each other. I was assured that it would only be moved one time-from the truck it was picked up on to the 18 wheeler it would be shipped on. In fact, it was put in a warehouse so it was bounced around significantly then mixed up.
When delivery was made, the driver showed up without any help. When he obtained additional help from another town (two hours later) it was only one person. I complained as it had taken four men all day to load it, so he hired a street person to assist from the neighborhood. I ended up helping to move my stuff, not only because they were not going to finish but the driver was angry. When the company had put all the stuff from wherever it was stored back onto his truck, they had mixed it all up, so he was having to unload it all then reload what went down the street.
I stood and watched the driver try to wrench an antique armoire from Belgium onto its base and fracture the leg of it. In transition, an antique desk was pulled apart at the seams and cracked. Instead of moving a piece of equipment like I asked, they took it apart and lost the arm that suspends the light over the vacuum table, rendering it useless. They must have dropped a kiln from Germany as they broke the ceramic table inside. Dishes, some antique, that were bubble-wrapped, were shattered and it appeared that they were thrown latterally by the way they broke. The supporting frame for my antique mission bed was lost.
Each time I called, from the time the load left my state of origin until its final arrival, I was stonewalled, advised they would get back to me with an arrival date and told that my contract gavve them 24 days to deliver the furniture.
It was such a horrible exerience, I didn't even follow through with the claims procedure. I did not purchase additional insurance based on the original assurance that my stuff would only be moved once, so my relief would have been pennies per pound with their option to take possesion of anything they paid on. DO NOT USE THIS COMPANY!
I am writing a complaint against Presto Logistics as I hired them for an inter-state move and they failed to deliver on multiple fronts. Presto Logistics has proven to be deceitful, fraudulent and misleading, and I am still dealing with them to receive the proper treatment a customer deserves.
To summarize, I hired Presto Logistics to assist me with my inter-state move, and my contact assured me my belongings would be in San Diego within 5 days at my new residence, by May 5th, at the latest. Upon my search for moving companies this was the main reason behind why I chose this company over all the others, as the duration they promised proved to be the best solution for me. Even though the fine print in their agreement stated 3-14 days, the gentleman I spoke to by the name of Patrick, assured me it would be 3-5 days. I accepted his verbal commitment for face value and proceeded with hiring Presto Logistics.
Unfortunately, this was not the case as I was informed that day my items would not delivered until the following weekend. I relocated to San Diego as I am an executive in a company, and its headquarters is located in San Diego. My company has assisted in paying for my meals and hotel expenses while I awaited my delivery. According to the original agreed upon date, my company had budgeted an amount based on the delivery date of May 5th.
Since this was not the case, an additional week of expenses was incurred on my company, which is a completely unnecessary financial burden. Not to mention, during that week I was chasing Presto Logistics trying to figure out where my belongings were, along with trying to get some sort of decent customer service which I failed in receiving, ultimately distracting me from my work jeopardizing my relationship with my boss.
Throughout the entire process, Presto Logistics has been extremely unprofessional with a neglectful and careless attitude. I have never been treated so poorly as a customer. After discovering my items would indeed not be delivered until the following weekend, I had to notify my boss, as the added expense totaled an additional $1,500.
My boss contacted the general manager of Presto Logistics in hopes to receive compensation for the additional expense, however, it has been weeks and yet no form of compensation has been remitted to my company.
The general manager, Abe, spoke with my boss on the phone and agreed to pay the compensation, however, ever since it has been a nightmare to get a hold of him and he hasn’t taken any action to rectify this matter.
On top of the compensation Presto owes us for this nightmare, when they finally delivered my items, many of them were damaged and I am now dealing with that on a separate level. Ultimately my experience with this company was absolutely awful
I have hired Presto Logistics to move me from Oklahoma to Arizona in April of 2014. Unfortunately, I have discovered that the owner of the company they hired locally, here in Phoenix, to unload me was arrested in December 2013 for burglary, stolen property and drug use.
I have become suspicious of these people as they were drinking beer on the job and using bad language while working. The f-word was present nearly in every conversation line between them. Since the owner has left his business card with me I have googled him and found all this information on my own. My jaw just dropped and I was unable to sleep until I have installed an alarm system in my house.
In addition, I catch them shaving a guitar in the trash box perhaps with the intent to take it later. They were very curious to know my husband profession and other things about our things if they were real or just copies. One of the guy working with this man told me that he knew someone that had a TV just like mine and got stolen From his house. What a story !!!!
The owner also told me that he want me to contract him out in order to finish all the job since it was late and he was unable to finish what I have already paid Presto Logistics for. My furniture was not put together and was just stored with my boxes.
I have contacted Presto Logistics to tell them about my situation but they did not take the matter serious. They promised to help me with promotions for an alarm system but never even called me again. Even the customer service representative from Presto did nothing to help in any way other than telling me that this do not happened before. Since then, I installed an alarm system in the house and I now live in fear of being robbed. I also have to pay someone else to help me to put my furniture together. Shame on you, Presto !!!!
I have paid $ 9,103.40 for this move but what I am paying emotionally now has no price!!!!!
Please help me to make sure this will not happened to anyone else.