Danna A. Flora Laguna Spa Resort cancun Danna Patricia Ramos Danna Patricia Ramos kept calling my cell phone several times and finally answered the call and danna informed me that I was referred to her to get the all inclusive cancun package for $798 7 days 6 nights at either Laguna Golf and Spa or Ocean Spa but I hesitated as she is forcing me to get the deal now . I told her I don't have any money now and in a tight budget but she kept insisting that I can split the payments into 3 which was a catch to lock the deal. She even told me that the vacations are transferable and I can even sell the package for the regular price which is $3400. She sound convincing and transferred me to the legal dept to verify all my information . That was on March 14 that I paid down pymt $250, then my second pymt $250 was processed on March 30, and the balance of $298 will be auto pay on April 14 which I will not aiuthorize. I have been calling her for the past week but front desk is not picking up the phone . I finally spoke to a guy at the Laguna resort and asked for Danna Patricia but he said she doesn't work there which is odd because that was the contact number she gave me, so am beginning to think that I was cheated my money and gave me false offers which included two bonus trips to Fort Lauderdale and Orlando but I can only use those trips 6 months after my cancun trip . Bottom line is we got cheated by this Sunset Hotel which the company is based all over Cancun Mexico
I have had well over 10 phone calls with this company. I have asked for my money back. I have asked for the hotel taxes back. I have sent them a ton of money for nothing. After all of the calls and emails, they finally had a manager call me to take care of the situation. I explained all of the trouble I had been through with this company. He felt bad and said that he would email me a letter that would lift the expiration date of my vacation package and that would allow me to travel whenever it was convienent for me or I could transfer the package to someone else (try to sell it) and hopefully make back the difference of all of the money I had paid them. He told me to call him back if I didnt recieve the email. I of course never recieved it and everytime I called they gave me some shady excuse as to why he couldnt answer the phone or he was on vacation or he is out sick. Blah, Blah, Blah. I am still waiting for my letter excusing the expiration date. Or I would like a full refund.
I have a friend in facebook and she works in cancun as tour guide, I thought she will just be friend me, but later she try to call me. one time she told me that I should take a vacation to their place to see her, so she transferred me to their manager Ms. Andrea Savanna Ramirez who said will help me to get a good deal in going vacation to cancun mexico. Then they try to get my credit informations and they said its only for information purposes and to prove that i have a real creadit card. Then boom i checked my credit account and they charged me the whole amount. its 853 cad dollars. Andrea Savannah Ramirez the manager of the said agency said that there was a miscommunication about their officers that confirms my credit account and her that is why this transaction happened. I knew out there that they are ripping me off. but because the one who refer me with this andrea savannah ramirez is my friend i kinda hold back until 3 days later they charged me again another 200 bucks without any authorization i have given them. this manager andrea savanna ramirez said that her associate mistakenly charged me with a second package. wow what a ripped off. This company cancuneasyvacation is a complete fraud and stealers. Give back my money! i will file a dispute in my bank if you guys dont bring my money back.
Premier Cancun Vacations Reviews
Danna A. Flora Laguna Spa Resort cancun Danna Patricia Ramos Danna Patricia Ramos kept calling my cell phone several times and finally answered the call and danna informed me that I was referred to her to get the all inclusive cancun package for $798 7 days 6 nights at either Laguna Golf and Spa or Ocean Spa but I hesitated as she is forcing me to get the deal now . I told her I don't have any money now and in a tight budget but she kept insisting that I can split the payments into 3 which was a catch to lock the deal. She even told me that the vacations are transferable and I can even sell the package for the regular price which is $3400. She sound convincing and transferred me to the legal dept to verify all my information . That was on March 14 that I paid down pymt $250, then my second pymt $250 was processed on March 30, and the balance of $298 will be auto pay on April 14 which I will not aiuthorize. I have been calling her for the past week but front desk is not picking up the phone . I finally spoke to a guy at the Laguna resort and asked for Danna Patricia but he said she doesn't work there which is odd because that was the contact number she gave me, so am beginning to think that I was cheated my money and gave me false offers which included two bonus trips to Fort Lauderdale and Orlando but I can only use those trips 6 months after my cancun trip . Bottom line is we got cheated by this Sunset Hotel which the company is based all over Cancun Mexico
I have had well over 10 phone calls with this company. I have asked for my money back. I have asked for the hotel taxes back. I have sent them a ton of money for nothing. After all of the calls and emails, they finally had a manager call me to take care of the situation. I explained all of the trouble I had been through with this company. He felt bad and said that he would email me a letter that would lift the expiration date of my vacation package and that would allow me to travel whenever it was convienent for me or I could transfer the package to someone else (try to sell it) and hopefully make back the difference of all of the money I had paid them. He told me to call him back if I didnt recieve the email. I of course never recieved it and everytime I called they gave me some shady excuse as to why he couldnt answer the phone or he was on vacation or he is out sick. Blah, Blah, Blah. I am still waiting for my letter excusing the expiration date. Or I would like a full refund.
I have a friend in facebook and she works in cancun as tour guide, I thought she will just be friend me, but later she try to call me. one time she told me that I should take a vacation to their place to see her, so she transferred me to their manager Ms. Andrea Savanna Ramirez who said will help me to get a good deal in going vacation to cancun mexico. Then they try to get my credit informations and they said its only for information purposes and to prove that i have a real creadit card. Then boom i checked my credit account and they charged me the whole amount. its 853 cad dollars. Andrea Savannah Ramirez the manager of the said agency said that there was a miscommunication about their officers that confirms my credit account and her that is why this transaction happened. I knew out there that they are ripping me off. but because the one who refer me with this andrea savannah ramirez is my friend i kinda hold back until 3 days later they charged me again another 200 bucks without any authorization i have given them. this manager andrea savanna ramirez said that her associate mistakenly charged me with a second package. wow what a ripped off. This company cancuneasyvacation is a complete fraud and stealers. Give back my money! i will file a dispute in my bank if you guys dont bring my money back.