POWERPAY/EVO MERCHANT SERVICES began to charge 10% per transaction despite the fact I had never had a chargeback. They held over $1000. I called in to complain and they said they would continue this practice that it was an additional 7% on top of fees but that it would be revolving. I said it was BS, and instructed them to close the account in March of 2014. They said I would have to wait 6 months to cover chargebacks and i could have my $1000 back. I waited the 6 months and called back September 30th, 2014 requesting my funds. They said they needed a written termination request form and it would be another 3o days. So I faxed it in. I have called every month since my cancellation and have been on hold for an average of 36 minutes before speaking with someone in risk management. Powerpay kept billing monthly fees even though the account has not been used in a year. I had to close my bank account to prevent the monthly fraudulent charges. and faxed the Powerpay termination request form September 30th, 2014. Since they could no longer bill my bank account, they then began to charge against my $1000 reserve and say the balance is $552.63. It is now April of 2015 and powerpay has still not refunded my reserve which they seized without basis, was not in my contract and I am unlikely to ever get from these people. How do they sleep at night? Some of the customer service representatives seem embarrased when they say they will look into it. Others seem to snicker as they blow smoke and run double talk. There seems to be no regulatory agency to file a formal complaint. They just rob and steal with impunity. If you have already started to do business with them and are reading this, you know what boat youre in. if you have the good fortune of reading this before you consider a business relationship.....RUN!!!!
Powerpay.biz/e-online data has been holding my money hostage for the past month! After I cancelled, they said they would deposit MY funds in 270 days!? How could a company do this? This is completely unethical! Stay away from this terrible company.
On last week, I signed my company up for Authorize.net (Who is awesome by the way, exceptional customer service.) I was then introduced to E-ONLINE DATA 320 Cumberland Ave Portland, ME 04101 1.877.685.6271. My account was abruptly, closed because upon opening the account I used my American Express Bluebird account to have funds deposited. The account was opened and functioning and then the merchant (EONLINE DATE) placed the account on hold and said, I needed a new account, well fair enough I went to my local Regions bank and opened an account, came back to the merchant and now they say I have to start from scratch and put in a new application…that’s not what they told me at first but okay, did that. Account is up and running, I realize im missing about $1700+ out of the account, so of course I call no one can help me so heck yes, I keep calling.
Loss prevention bpeterson he yelled and scream to the point I fell out in tears, he then softened up and figured out I was not just making all this up, during the period of the bank account being closed, transactions were still being allowed to be processed and they never received the batch. When asked if they can just retrieve it, he told me no. He advised me the only way to retrieve the funds were to tell my 11 customers their payments were never received and to re-request payment. BUT A LOT OF THEM HAD ALREADY RECEIVED THEIR MERCHANDISE. I was advised; this was the only way…so silly me did just that. Later that day my mother suggested I contact authorize.net and yes they were able to fix it. Fast forward a few DAYS later my account and funds are now on hold my maximum charge amount (That I created) is $350.00 a purchase came in of $350.00+ ($6.95) shipping and they held all funds and requested the customers information and 3 months of banking history “You have to have a bank account where all that money went” is what was said, I provided them will all the information they requested to legitimize the transaction and lift the hold. However, they did not seem to be concerned with the transaction as much as the nature of my business, I am black, a female and young. All of the questions were geared to me personally like “Well where do you get this stuff from” and sarcastic in nature, I then told them I feel like I am being discriminated against. When I mentioned that to Peterson in loss prevention, he told me he could not hear me, the phone was breaking up and hanged the phone up and disconnected the call. I went ahead and provided all of the information and the hold was lifted BUT not before I was placed on a 10% reserve (Keeping 10% of all my revenue) and then keeping 10% of what had already been processed as well. IN ADDITION the reserve will be “REVIEWED” TO BE RELESED every SIX MONTHS with dates into May of 2016! And please note THE 6MONTH RELEASE IS NOT GUARANTEED.
SCAM SCAM SCAM >>>> RUN THE OTHER WAY. I am a small business that was just robbed by these thieves. They opened an account. Charged me fees and then when I received payments, said they have to hold them for 30 days. After 30 days, they tell you upon further review they have to hold them up to 240 days! SCUM THIEVES. THIS IS WHY BUSINESS IN AMERICA IS FAILING!!!! You steal from the poor and smile while doing it.
PowerPay Reviews
POWERPAY/EVO MERCHANT SERVICES began to charge 10% per transaction despite the fact I had never had a chargeback. They held over $1000. I called in to complain and they said they would continue this practice that it was an additional 7% on top of fees but that it would be revolving. I said it was BS, and instructed them to close the account in March of 2014. They said I would have to wait 6 months to cover chargebacks and i could have my $1000 back. I waited the 6 months and called back September 30th, 2014 requesting my funds. They said they needed a written termination request form and it would be another 3o days. So I faxed it in. I have called every month since my cancellation and have been on hold for an average of 36 minutes before speaking with someone in risk management. Powerpay kept billing monthly fees even though the account has not been used in a year. I had to close my bank account to prevent the monthly fraudulent charges. and faxed the Powerpay termination request form September 30th, 2014. Since they could no longer bill my bank account, they then began to charge against my $1000 reserve and say the balance is $552.63. It is now April of 2015 and powerpay has still not refunded my reserve which they seized without basis, was not in my contract and I am unlikely to ever get from these people. How do they sleep at night? Some of the customer service representatives seem embarrased when they say they will look into it. Others seem to snicker as they blow smoke and run double talk. There seems to be no regulatory agency to file a formal complaint. They just rob and steal with impunity. If you have already started to do business with them and are reading this, you know what boat youre in. if you have the good fortune of reading this before you consider a business relationship.....RUN!!!!
Powerpay.biz/e-online data has been holding my money hostage for the past month! After I cancelled, they said they would deposit MY funds in 270 days!? How could a company do this? This is completely unethical! Stay away from this terrible company.
On last week, I signed my company up for Authorize.net (Who is awesome by the way, exceptional customer service.) I was then introduced to E-ONLINE DATA 320 Cumberland Ave Portland, ME 04101 1.877.685.6271. My account was abruptly, closed because upon opening the account I used my American Express Bluebird account to have funds deposited. The account was opened and functioning and then the merchant (EONLINE DATE) placed the account on hold and said, I needed a new account, well fair enough I went to my local Regions bank and opened an account, came back to the merchant and now they say I have to start from scratch and put in a new application…that’s not what they told me at first but okay, did that. Account is up and running, I realize im missing about $1700+ out of the account, so of course I call no one can help me so heck yes, I keep calling.
Loss prevention bpeterson he yelled and scream to the point I fell out in tears, he then softened up and figured out I was not just making all this up, during the period of the bank account being closed, transactions were still being allowed to be processed and they never received the batch. When asked if they can just retrieve it, he told me no. He advised me the only way to retrieve the funds were to tell my 11 customers their payments were never received and to re-request payment. BUT A LOT OF THEM HAD ALREADY RECEIVED THEIR MERCHANDISE. I was advised; this was the only way…so silly me did just that. Later that day my mother suggested I contact authorize.net and yes they were able to fix it. Fast forward a few DAYS later my account and funds are now on hold my maximum charge amount (That I created) is $350.00 a purchase came in of $350.00+ ($6.95) shipping and they held all funds and requested the customers information and 3 months of banking history “You have to have a bank account where all that money went” is what was said, I provided them will all the information they requested to legitimize the transaction and lift the hold. However, they did not seem to be concerned with the transaction as much as the nature of my business, I am black, a female and young. All of the questions were geared to me personally like “Well where do you get this stuff from” and sarcastic in nature, I then told them I feel like I am being discriminated against. When I mentioned that to Peterson in loss prevention, he told me he could not hear me, the phone was breaking up and hanged the phone up and disconnected the call. I went ahead and provided all of the information and the hold was lifted BUT not before I was placed on a 10% reserve (Keeping 10% of all my revenue) and then keeping 10% of what had already been processed as well. IN ADDITION the reserve will be “REVIEWED” TO BE RELESED every SIX MONTHS with dates into May of 2016! And please note THE 6MONTH RELEASE IS NOT GUARANTEED.
SCAM SCAM SCAM >>>> RUN THE OTHER WAY. I am a small business that was just robbed by these thieves. They opened an account. Charged me fees and then when I received payments, said they have to hold them for 30 days. After 30 days, they tell you upon further review they have to hold them up to 240 days! SCUM THIEVES. THIS IS WHY BUSINESS IN AMERICA IS FAILING!!!! You steal from the poor and smile while doing it.