We placed an order on January 19, 2015 for an Oversized Anywhere Chair With slipcover - 050199963932. We received the item over two months later (today) on March 25, 2015 which is way later than the promised estimated shipping time. When I assembled the chair and upon further inspection, I noticed that the right piping on the armrest has a ripped seam with the thread coming out.
Today, March 25, 2015, I contacted customer service representative Sarah about what can be done to resolve this. My daughter wants the same exact slipcover but was informed that the slipcover has a JUNE 10, 2015 estimated shipping time. I do not think we deserve to wait almost half a year (nearly 5 months) to have our order fulfilled. Also, what would we do with the foam pieces without a cover? They are not usable without a slipcover.
I asked Sarah to connect me to a supervisor but she transferred me to a gentleman named Scott who was not a supervisor. Scott told me that I could keep the defective slipcover and wait until PBK ships me the replacement cover in June (Order #050844624665). I am upset because they are charging me again for a defective item that was not under my control. I am truly appalled by this company's way of rectifying the situation (with no offense to Scott since he tried his best).
Pottery Barn Kids Reviews
We placed an order on January 19, 2015 for an Oversized Anywhere Chair With slipcover - 050199963932. We received the item over two months later (today) on March 25, 2015 which is way later than the promised estimated shipping time. When I assembled the chair and upon further inspection, I noticed that the right piping on the armrest has a ripped seam with the thread coming out.
Today, March 25, 2015, I contacted customer service representative Sarah about what can be done to resolve this. My daughter wants the same exact slipcover but was informed that the slipcover has a JUNE 10, 2015 estimated shipping time. I do not think we deserve to wait almost half a year (nearly 5 months) to have our order fulfilled. Also, what would we do with the foam pieces without a cover? They are not usable without a slipcover.
I asked Sarah to connect me to a supervisor but she transferred me to a gentleman named Scott who was not a supervisor. Scott told me that I could keep the defective slipcover and wait until PBK ships me the replacement cover in June (Order #050844624665). I am upset because they are charging me again for a defective item that was not under my control. I am truly appalled by this company's way of rectifying the situation (with no offense to Scott since he tried his best).