They Suck!!!! I placed order on May 29th, no where on the site did it say item was backordered. They took the money on June 1st out of my account. I contacted them on June 8th only to be told item was on backordered until June 15th. Contact them on June 15th to be told that they would find out from warehouse and update me. I had to contact them again today June 22 only to be told that the item was no longer being sold and they would refund me. The could not tell me when they would refund my money. Why would they take my money before they even had the merchandise to sell. Not professional at all. no apologies. Bad Business. Seems to me that an honest business would not take money until item was available, would contact me when item was found to be backordered with notation and when it was expected, would contact me when item was no longer avail. Offer a comparable item, maybe even with a slight discount. Also told me that it was up to my bank on how long it would take to recieve my refund.
This is a big scammer and soi is Charlie Goss. Thank you, I know one day what comes around will go around for Charlie and his company. It will not last another 5 years, he is a scammer and is going to get caught and put behind bars where he belongs.
I order a pool liner after hours -8 pm central time (9 pm eastern time) and it was wrong. I called promptly the next morning(8:32 am central time - I have my phone records) -9:32 eastern time (they open at 9 am eastern time) and cancelled my order. My order status was in Q which meant it had not shipped. Of course it had not. It was early morning and they were just getting in. I was told she would send back to warehouse for cancelation and if it had not shipped she could cancel it. SHE DID NOTHING THAT DAY> I did this on line as well. Then I called at 2:15 pm central time and was told it had already shipped and there was nothing they could do. LIE, my shipping label was not made or scanned by shipper (picked up) order scanned until 3:01 pm.. You Can check this on line once you have a tracking number.
I will be contacting every agency I can to direct them to this company in hopes that someone will help all these consumers with this scammer.
PoolDeals.com Reviews
They Suck!!!! I placed order on May 29th, no where on the site did it say item was backordered. They took the money on June 1st out of my account. I contacted them on June 8th only to be told item was on backordered until June 15th. Contact them on June 15th to be told that they would find out from warehouse and update me. I had to contact them again today June 22 only to be told that the item was no longer being sold and they would refund me. The could not tell me when they would refund my money. Why would they take my money before they even had the merchandise to sell. Not professional at all. no apologies. Bad Business. Seems to me that an honest business would not take money until item was available, would contact me when item was found to be backordered with notation and when it was expected, would contact me when item was no longer avail. Offer a comparable item, maybe even with a slight discount. Also told me that it was up to my bank on how long it would take to recieve my refund.
This is a big scammer and soi is Charlie Goss. Thank you, I know one day what comes around will go around for Charlie and his company. It will not last another 5 years, he is a scammer and is going to get caught and put behind bars where he belongs.
I order a pool liner after hours -8 pm central time (9 pm eastern time) and it was wrong. I called promptly the next morning(8:32 am central time - I have my phone records) -9:32 eastern time (they open at 9 am eastern time) and cancelled my order. My order status was in Q which meant it had not shipped. Of course it had not. It was early morning and they were just getting in. I was told she would send back to warehouse for cancelation and if it had not shipped she could cancel it. SHE DID NOTHING THAT DAY> I did this on line as well. Then I called at 2:15 pm central time and was told it had already shipped and there was nothing they could do. LIE, my shipping label was not made or scanned by shipper (picked up) order scanned until 3:01 pm.. You Can check this on line once you have a tracking number.
I will be contacting every agency I can to direct them to this company in hopes that someone will help all these consumers with this scammer.
Ordered 16x 34 swimming pool cover handling was 12.99 added a small bottle of conditioner and they upped it to 24.00 i will never buy from them again.