I used to shop here for parts and fixtures, not now. I needed a Growe replacement tap and they charged me double price or full list as a walk-in. The parts guy was grumpy and disinterested. Time to go back to Lowes.
Wow, this place has gone down hill from when Trevor Parchment owned it. I have used this store in the past to buy plumbing parts and never had a problem. Well, it looks like the son of proprietor (David Parchment) has taken over now and doesn't respect customer service. I bought a latch for a Maytag dishwasher and when I opened up the bag and put the latch in place as soon as the screw driver touched it, the plastic screw whole fell apart! When I brought the part back to the store for a refund, I could tell right away there may be a problem. When I brought it to the counter help, he seemed disinterested and said, " Well, we'll just have to see if we can do anything for you", even though the part was never used and was in the 30 day warranty period. He then made a call to someone in the back and slumbered over to say they couldn't do anything for us and would have to check to see if they could return the part. That's when the new owner David Parchment came over and basically said I over tightened the part and we were lucky if they could do anything for us at all. When he started raising his voice to say that he was entitled to his opinion just like we were I was shocked as there was only one other person in the store who turned around with a look of disbelief on her face. He was rude and showed no respect for either myself, my wife or the other patron in the store as he raised his voice and basically laughing at me for even trying to get a refund. Don't go to this store! The place was empty for a Saturday and I can see why. Over priced merchandise and no respect for paying customers. This is not a Home Depot, Lowes or Rona and once they have your money, they laugh at you if you need to take something back. The place has gone downhill since the original owner used to run the place and I guess that's what happens when you get something given to you. Stay Away! from this place! Unhappy Customer.
Plumbing And Parts Home Centre Reviews
way overpriced
I used to shop here for parts and fixtures, not now. I needed a Growe replacement tap and they charged me double price or full list as a walk-in. The parts guy was grumpy and disinterested. Time to go back to Lowes.
Wow, this place has gone down hill from when Trevor Parchment owned it. I have used this store in the past to buy plumbing parts and never had a problem. Well, it looks like the son of proprietor (David Parchment) has taken over now and doesn't respect customer service. I bought a latch for a Maytag dishwasher and when I opened up the bag and put the latch in place as soon as the screw driver touched it, the plastic screw whole fell apart! When I brought the part back to the store for a refund, I could tell right away there may be a problem. When I brought it to the counter help, he seemed disinterested and said, " Well, we'll just have to see if we can do anything for you", even though the part was never used and was in the 30 day warranty period. He then made a call to someone in the back and slumbered over to say they couldn't do anything for us and would have to check to see if they could return the part. That's when the new owner David Parchment came over and basically said I over tightened the part and we were lucky if they could do anything for us at all. When he started raising his voice to say that he was entitled to his opinion just like we were I was shocked as there was only one other person in the store who turned around with a look of disbelief on her face. He was rude and showed no respect for either myself, my wife or the other patron in the store as he raised his voice and basically laughing at me for even trying to get a refund. Don't go to this store! The place was empty for a Saturday and I can see why. Over priced merchandise and no respect for paying customers. This is not a Home Depot, Lowes or Rona and once they have your money, they laugh at you if you need to take something back. The place has gone downhill since the original owner used to run the place and I guess that's what happens when you get something given to you. Stay Away! from this place! Unhappy Customer.