It all started on May 16th, 2014 I contacted "Platinum Van lines" I was given a grand total for moving fees and charges in the amount of $1,075 which I paid $752.50 of which left a balance of $322.50. Now when I call to set this up I spoke with a customer service rep named Layla. Layla never told me that my price could go up due to the fact that the company increases rates based on cubic cementer. She also never told me that I would be charged a storage fee of a $189.20 either. So when my thing where picked up from my storage unit first off the driver nor did the dispatch department contacted me to let me know that he was there picking up my things. No one contacted me to let me know that my balance had changed from $322.50 to $1817.78 either, I did not find out about this until 2 weeks later after my things where to have been delivered.Which by the way the driver was instructed to take the lock off my storage unit and bring the lock and key as well which was a lock that my grand father who passed gave me. Instead he put the lock back on the storage unit and decide to only take the key. No one called me to tell me that instead of my things being delivered to Georgia that my things where shipped to Las Vegas. I did not find this out until I called in and spoke with Barbie also known as Barbara. Which she told me that my things where in AZ.
Barbie continue to reassure me that I would receive a discount do to everything that took place. What she failed to mention or say is that I was also being charged for my things to sit in a trailer until the driver picked up my things again. Again days and weeks go by and no one called me, so again I had to call and speak with Barbie again and she says to me that my things had been picked up and on there way and that I should be getting a call from the driver. Again days and days go by no one calls, know calls from the driver so I called Barbie again and she said to me that she is still trying to find out who the drivers is and what his phone number was. She told me I will call you back once I have that information, no one called until last week which is now June 9th, 2014 the driver finally contacts me and say that he was given the wrong number so that is why I never received a call from him. Now my things are being held hostage and the cost continues to raise on a day to day basis.
First I was told I had to pay $189.20 for the storage fee but now as of today I am a amount behind as of the 17th with the first payment. Which I ended up paying a total of $930.46 in storage payments, as well as paying a 3% processing fee each time I used my credit card to make a payment which is ridiculous to me. I also was hit with $75 late fees due to the fact that I am disabled and get monthly payments. Which I explained to Barbie but I felt like she did not care anything about that, I felt like it was all about the money when it came to this company. Once I made my finally payment I had to go to pick my things up only to find that I had to wait 30 mins for someone to let me in to the unit. As I waited I decided to speak with the women who opened the unit were my things were being stored. She told me that Platinum van lines were Robbers when it came to doing business and that they do not treat people items with care. As she opened up the unit I was highly pissed my what I seen. My things were being stored in a unit that was a 10*20 which I was told that my things were being stored in a 10*10 storage unit which was a lye. Not only was my things stored in a 10*20 which I was being charged $189.20 each month for, but my things had been storage with someone elses belongings. My things was separated with a thin piece of tape. Making me fell like if the other person came in they could help there selves to any of my things.As I walked up to my things I seen that my items were thrown into a corner and they fact that I had each box labeled as to what was in each box, the movers did not care.
As I begin moved my things onto the moving truck there was broken glass falling out of my boxes, boxes had be crushed down to almost nothing. I could see off hand that things were missing and things had been discarded. Once I moved my items into my home and I begin unpacking my things I saw that my Hand table which was a Hand had been broken, my dishes were broken, my glass that goes on top of the table was gone and is missing. My furniture was drugged and scratched up it has rips on both sofas, the board is coming out the bottom of one of the sofas. My swivel chair has also been scrapped up and ripped the leather. My Ottoman was also ripped and scrapped up on all four sides.I am so outraged with what took place and how my things had been treated. My furniture has been scratched beyond belief, I mean my things a ruined. I worked hard for the things that I have or shall I say had and the fact that my things where treated like trash that you take out and toss to the side of the street is just heart breaking to me. I would not even do trash like the way my things had been done. I would like to not only have my things replaced or shall I say be compensated for my things that has been damaged and lost. But I would also like to be reimbursement for the money that I paid as well, because I was taken advantage of and that is not was I signed up for at all. I have been trying to file a claim for some time now with this company, every time I file the claim the company turns arounds and cancels there contract that they have with the claim department. When I would call back into let them know this information they would claim that they are a different company then give me a number to the person that I am suppose to call and then when I call that number no one picks up or calls me back.
Platinum Van Lines Reviews
It all started on May 16th, 2014 I contacted "Platinum Van lines" I was given a grand total for moving fees and charges in the amount of $1,075 which I paid $752.50 of which left a balance of $322.50. Now when I call to set this up I spoke with a customer service rep named Layla. Layla never told me that my price could go up due to the fact that the company increases rates based on cubic cementer. She also never told me that I would be charged a storage fee of a $189.20 either. So when my thing where picked up from my storage unit first off the driver nor did the dispatch department contacted me to let me know that he was there picking up my things. No one contacted me to let me know that my balance had changed from $322.50 to $1817.78 either, I did not find out about this until 2 weeks later after my things where to have been delivered.Which by the way the driver was instructed to take the lock off my storage unit and bring the lock and key as well which was a lock that my grand father who passed gave me. Instead he put the lock back on the storage unit and decide to only take the key. No one called me to tell me that instead of my things being delivered to Georgia that my things where shipped to Las Vegas. I did not find this out until I called in and spoke with Barbie also known as Barbara. Which she told me that my things where in AZ.
Barbie continue to reassure me that I would receive a discount do to everything that took place. What she failed to mention or say is that I was also being charged for my things to sit in a trailer until the driver picked up my things again. Again days and weeks go by and no one called me, so again I had to call and speak with Barbie again and she says to me that my things had been picked up and on there way and that I should be getting a call from the driver. Again days and days go by no one calls, know calls from the driver so I called Barbie again and she said to me that she is still trying to find out who the drivers is and what his phone number was. She told me I will call you back once I have that information, no one called until last week which is now June 9th, 2014 the driver finally contacts me and say that he was given the wrong number so that is why I never received a call from him. Now my things are being held hostage and the cost continues to raise on a day to day basis.
First I was told I had to pay $189.20 for the storage fee but now as of today I am a amount behind as of the 17th with the first payment. Which I ended up paying a total of $930.46 in storage payments, as well as paying a 3% processing fee each time I used my credit card to make a payment which is ridiculous to me. I also was hit with $75 late fees due to the fact that I am disabled and get monthly payments. Which I explained to Barbie but I felt like she did not care anything about that, I felt like it was all about the money when it came to this company. Once I made my finally payment I had to go to pick my things up only to find that I had to wait 30 mins for someone to let me in to the unit. As I waited I decided to speak with the women who opened the unit were my things were being stored. She told me that Platinum van lines were Robbers when it came to doing business and that they do not treat people items with care. As she opened up the unit I was highly pissed my what I seen. My things were being stored in a unit that was a 10*20 which I was told that my things were being stored in a 10*10 storage unit which was a lye. Not only was my things stored in a 10*20 which I was being charged $189.20 each month for, but my things had been storage with someone elses belongings. My things was separated with a thin piece of tape. Making me fell like if the other person came in they could help there selves to any of my things.As I walked up to my things I seen that my items were thrown into a corner and they fact that I had each box labeled as to what was in each box, the movers did not care.
As I begin moved my things onto the moving truck there was broken glass falling out of my boxes, boxes had be crushed down to almost nothing. I could see off hand that things were missing and things had been discarded. Once I moved my items into my home and I begin unpacking my things I saw that my Hand table which was a Hand had been broken, my dishes were broken, my glass that goes on top of the table was gone and is missing. My furniture was drugged and scratched up it has rips on both sofas, the board is coming out the bottom of one of the sofas. My swivel chair has also been scrapped up and ripped the leather. My Ottoman was also ripped and scrapped up on all four sides.I am so outraged with what took place and how my things had been treated. My furniture has been scratched beyond belief, I mean my things a ruined. I worked hard for the things that I have or shall I say had and the fact that my things where treated like trash that you take out and toss to the side of the street is just heart breaking to me. I would not even do trash like the way my things had been done. I would like to not only have my things replaced or shall I say be compensated for my things that has been damaged and lost. But I would also like to be reimbursement for the money that I paid as well, because I was taken advantage of and that is not was I signed up for at all. I have been trying to file a claim for some time now with this company, every time I file the claim the company turns arounds and cancels there contract that they have with the claim department. When I would call back into let them know this information they would claim that they are a different company then give me a number to the person that I am suppose to call and then when I call that number no one picks up or calls me back.