Pines Spine and Sport

I went for a few sessions at Pines Spines and Sport. The receptionist, the physical therapist and the physical

therapist assistants that work here are all nice. Unfortunately, the very owner of this place (Dr. Kustin) is not.

On my first visit, he called me a baby, just as I expressed how painful my shoulder was. Not only is he rude

when he talks but he's unprofessional and has terrible bed side manners. He's very loud when he speaks. Everyone can

hear your whole history from the front to the back of this tiny clinic. The exam room walls do not go all the way up to

the ceiling therefore everyone can hear what is being said even if you speak in a low tone. I had read the bad reviews

on him before going but I decided to give him a chance since others left positive feedback. It was a big mistake.

I will never go back there and I am sharing this story with all my doctors, friends, family, and social media. This so called

doctor/owner needs to learn how to talk to people, accept fault and apologize if a patient is insulted, and most

importantly he needs to learn that Customer Service is a must in a business.

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