Jeff, aty phyto extractum ripped my company with $1455 USD he is complaining about my company to avoid paying what he owes to us, he is a con pretending to be a victim becarful with this guy we have been explotated for many times he claims not to lose and have put our company in terrible situation, not a honest person i have proof ans western union recipts and delivered items recipts as proves of all that i say.botanicum dicvinicum
While I have always had good experience with the product this website specializes in, they have well known customer service problems which this time have gone well over the top.
On Friday, June 6, 2014 at 1:28PM I completed an internet order for several Kratom products. The problems with my order started almost immediately:
1. Undisplayed, (I assume because I was using a smartphone to order instead of my laptop) were items that I had ordered previously and then cancelled. It was not known to me at the time of new order that these items were somehow included when I logged in during the checkout process. These items made the total roughly $75 more expensive. This was not readily apparent since these extra charges only showed up AFTER I pressed the last confirmation button to SEND the order. However perhaps I should have been more vigilant, and in any case I knew that I would still end up using the product whether it showed up in this order or the next. So I took responsibility for this event and was fully willing to just accept the increased order as-is. If it had not been for what happened next, I still would have happily accepted this order.
2. Although I entered the coupon code fe75 that was broadcast in red several times prominently across the website at the top of each page, twice, the coupon code first came up in red that it was "outdated" and the second time appeared to apply. This was a coupon for free shipping for orders over $75. My order clearly was eligible since my total was more like $180+. I proceeded since I did not see an out of date notice the second time I entered.
3. My confirmation email took a good 20+ minutes to arrive, but at this time I didn't see the issue it would present later.
4. On Saturday, June 7th I decided to check to see what time the package is due to be delivered, so that I could be sure the appropriate money order was on hand when the Fedex delivery person arrived. Much to my horror, I was stunned to learn that the package was not even PROCESSED FOR DELIVERY until Saturday, June 7th Mid-Afternoon!!! Not only that, but it was not due to arrive via overnight as per the coupon offer, but I was charged $27+ for Fedex Saver, making this package due for arrival on WEDNESDAY, JUNE 11th! This makes a HUGE difference to me as I am pregnant and have cancer, and this is one of the ONLY herbs that I can take for pain relief. To wait 5 EXTRA DAYS through TERRIBLE CANCER PAIN and during an ALREADY difficult pregnancy was UNTHINKABLE! Not only that but the package wasn't even being sent for free!
5. On Sunday, June 8th I received the following response from "Jacob" at [email protected] which by the by has been the only "customer service agent" I've ever had respond to any of my inquiries in times past of doing business with this enterprise. So by now I am wondering whether this is a one horse show going on here or what?? Others who have used this site for their kratom need have also expressed frustration at the high quality of their product versus the ridiculously low quality of their "customer service" if you can even call this arrogant gent's response that! Here is what he wrote:
"Hello Susanna, Sounds like you have a lot anger here. I am not sure anything I can say will turn this around but I will try. All orders that come in after 2 pm PST will be shipped next day. It actually says so on the website. Because FedEx charges a very steep $45 to ship things on Saturday we do not offer free shipping on Saturday. That is the one day we do not offer free shipping on orders over $99. We would go out of business if we did. I am very sorry your coupon code did not work. I was not there so I have no idea what happened there. All I can say is sorry.
Thank you for your time. I hope this email finds you well.
Jacob
Phytoextractum, Plants & Extracts"
While to be fair "Jacob" did include an offer of an extra 20% off my next order, (I didn't include this last portion because it is filled with links that might offer advertising for this site when the purpose of this review is NOT to assist in their advertising activities!) this is a discount that is ALREADY offered weekly every Monday and customers are NOT allowed to apply more than one discount at a time. So the offer of a discount is pretty much useless.
6. I wrote back to inform "Jacob" that I will be writing this very review and so here I am. It is sad to see that the price of this site's products has seen at least a 25% increase almost across the board- and although they DO offer quite a lot of special deals to offset the unreasonable price raises, the deals won't do customers any good if they are not HONORED in a timely manner.
Customers who order Kratom often do so not for any sort of recreational purposes, but because despite the fact that the site is not legally able to declare this- kratom is one of the few herbal products on the market that is superior to ALL legal prescription narcotics in relieving pain, as well as alleviating significant depression- and so those who order it often are already dealing with severe and life threatening issues such as mine- cancer, severe depression, pregnancy with pain disorders that will not allow for typical prescription pain killers, etc. We have a SPECIAL need to take into consideration: undue waiting and dishonored discounts hit us especially hard, and in a VERY physical way! Whereas 5 days is an inordinately long time to wait for a NORMAL consumer of such fare as christmas ornaments, vitamins, energy supplements & etc, for us we experience REAL and TERRIFYING PAIN on a physical level that makes life downright unlivable! So- do I have "anger issues" after dealing with debacles such as the one described above? YOU BET I DO!!!
The bottom line is that the product Phytoextractum sells IS a superior one, which is why I gave this site a second and even third chance to do business with me. But the customer service STINKS. It is with real sorrow that I not only pledge NEVER to do business with this site again, but also pledge to inform others not to sacrifice their sanity and pain levels to the whim of "Jacob" who can't seem to understand how very important timeliness IS to his customers.
Phytoextractum Reviews
Jeff, aty phyto extractum ripped my company with $1455 USD he is complaining about my company to avoid paying what he owes to us, he is a con pretending to be a victim becarful with this guy we have been explotated for many times he claims not to lose and have put our company in terrible situation, not a honest person i have proof ans western union recipts and delivered items recipts as proves of all that i say.botanicum dicvinicum
While I have always had good experience with the product this website specializes in, they have well known customer service problems which this time have gone well over the top.
On Friday, June 6, 2014 at 1:28PM I completed an internet order for several Kratom products. The problems with my order started almost immediately:
1. Undisplayed, (I assume because I was using a smartphone to order instead of my laptop) were items that I had ordered previously and then cancelled. It was not known to me at the time of new order that these items were somehow included when I logged in during the checkout process. These items made the total roughly $75 more expensive. This was not readily apparent since these extra charges only showed up AFTER I pressed the last confirmation button to SEND the order. However perhaps I should have been more vigilant, and in any case I knew that I would still end up using the product whether it showed up in this order or the next. So I took responsibility for this event and was fully willing to just accept the increased order as-is. If it had not been for what happened next, I still would have happily accepted this order.
2. Although I entered the coupon code fe75 that was broadcast in red several times prominently across the website at the top of each page, twice, the coupon code first came up in red that it was "outdated" and the second time appeared to apply. This was a coupon for free shipping for orders over $75. My order clearly was eligible since my total was more like $180+. I proceeded since I did not see an out of date notice the second time I entered.
3. My confirmation email took a good 20+ minutes to arrive, but at this time I didn't see the issue it would present later.
4. On Saturday, June 7th I decided to check to see what time the package is due to be delivered, so that I could be sure the appropriate money order was on hand when the Fedex delivery person arrived. Much to my horror, I was stunned to learn that the package was not even PROCESSED FOR DELIVERY until Saturday, June 7th Mid-Afternoon!!! Not only that, but it was not due to arrive via overnight as per the coupon offer, but I was charged $27+ for Fedex Saver, making this package due for arrival on WEDNESDAY, JUNE 11th! This makes a HUGE difference to me as I am pregnant and have cancer, and this is one of the ONLY herbs that I can take for pain relief. To wait 5 EXTRA DAYS through TERRIBLE CANCER PAIN and during an ALREADY difficult pregnancy was UNTHINKABLE! Not only that but the package wasn't even being sent for free!
5. On Sunday, June 8th I received the following response from "Jacob" at [email protected] which by the by has been the only "customer service agent" I've ever had respond to any of my inquiries in times past of doing business with this enterprise. So by now I am wondering whether this is a one horse show going on here or what?? Others who have used this site for their kratom need have also expressed frustration at the high quality of their product versus the ridiculously low quality of their "customer service" if you can even call this arrogant gent's response that! Here is what he wrote:
"Hello Susanna, Sounds like you have a lot anger here. I am not sure anything I can say will turn this around but I will try. All orders that come in after 2 pm PST will be shipped next day. It actually says so on the website. Because FedEx charges a very steep $45 to ship things on Saturday we do not offer free shipping on Saturday. That is the one day we do not offer free shipping on orders over $99. We would go out of business if we did. I am very sorry your coupon code did not work. I was not there so I have no idea what happened there. All I can say is sorry.
Thank you for your time. I hope this email finds you well.
Jacob
Phytoextractum, Plants & Extracts"
While to be fair "Jacob" did include an offer of an extra 20% off my next order, (I didn't include this last portion because it is filled with links that might offer advertising for this site when the purpose of this review is NOT to assist in their advertising activities!) this is a discount that is ALREADY offered weekly every Monday and customers are NOT allowed to apply more than one discount at a time. So the offer of a discount is pretty much useless.
6. I wrote back to inform "Jacob" that I will be writing this very review and so here I am. It is sad to see that the price of this site's products has seen at least a 25% increase almost across the board- and although they DO offer quite a lot of special deals to offset the unreasonable price raises, the deals won't do customers any good if they are not HONORED in a timely manner.
Customers who order Kratom often do so not for any sort of recreational purposes, but because despite the fact that the site is not legally able to declare this- kratom is one of the few herbal products on the market that is superior to ALL legal prescription narcotics in relieving pain, as well as alleviating significant depression- and so those who order it often are already dealing with severe and life threatening issues such as mine- cancer, severe depression, pregnancy with pain disorders that will not allow for typical prescription pain killers, etc. We have a SPECIAL need to take into consideration: undue waiting and dishonored discounts hit us especially hard, and in a VERY physical way! Whereas 5 days is an inordinately long time to wait for a NORMAL consumer of such fare as christmas ornaments, vitamins, energy supplements & etc, for us we experience REAL and TERRIFYING PAIN on a physical level that makes life downright unlivable! So- do I have "anger issues" after dealing with debacles such as the one described above? YOU BET I DO!!!
The bottom line is that the product Phytoextractum sells IS a superior one, which is why I gave this site a second and even third chance to do business with me. But the customer service STINKS. It is with real sorrow that I not only pledge NEVER to do business with this site again, but also pledge to inform others not to sacrifice their sanity and pain levels to the whim of "Jacob" who can't seem to understand how very important timeliness IS to his customers.