THIS COMPANY IS UNDER INVESTIGATION WITH THE ATTORNEY GENERAL'S OFFICE. DO NOT **REPEAT** DO NOT DO BUSINESS WITH THEM UNLESS YOU WANT TO BE TREATED LIKE DIRT AND TOTALLY RIPPED OFF.
I rented a car from Phoenix Car Rental April 9th for two weeks. I didn't do my homework and look up reviews, which would have told me this company is big trouble, and IN big trouble.
I needed a rental due to my car being totaled, being on crutches for months and needed something reasonable for a few weeks while I looked for a new vehicle to buy.
On April 9th I gave them $550 in cash, which covered the $250 deposit and two weeks at $16.95 per day. I went back in April 23rd to extend the rental for four days and exchange the car, as the original one had oil light go on after a few days. Not to mention the cigarette burns in the seats and the center console that was falling apart. When I called to tell them about the oil light, Dennis Saban the owner, told me that was "no big deal." Also, the AC and turn signals only worked 50% of the time. The car had 259K miles on the odometer. When I left I didn't realize when the guy took my card he ran another $250 deposit. I discovered this Sunday, April 26th, and called first thing in the morning April 27th. Also, while I had the second car, another minivan, it started acting up as I pulled into work one day. It kept trying to go into neutral. I was at work five min. when one of the security guard's came to tell me liquid was pouring out of the car. It turned out to be transmission fluid, I called Phoenix Car Rental, and they brought a Monte Carlo with about 160K miles on it. I'm guessing on this one, but I don't think it was quite 200K miles. The low tire pressure light went on in this one after about two days.
On Monday, April 27th, I called to ask if I could bring the car back and was told it was paid for through Thursday 30th. I told them they ran two deposits for one rental and they told me i had to come in to discuss it. I also asked if I would get my full deposits back, since the cars were brought back exactly as the day I rented them, and was told I would get something back, but had to come in to talk with them. I brought the car back April 27th, driving to that seedy location on an empty gas tank, figuring once I got my deposits back I would take a taxi home.
They not only refused to give me any money back, but told me I owed them $41. The total was $841 on a yellow invoice they gave me, with the name PCR Leasing, and the charges and totals made no sense whatsoever. How does $16.95 a day for 18 days translate to $841.00 dollars. How did my $500 in deposits get inserted into the total owered? It was all very shady and they were downright nasty to me.
I told them I was going to call the police and went outside. I'm still hobbling on crutches a little bit from when my car got totaled in Dec., and was leaning against their building outside while waiting for the police. I'm 56 and not in very good health from breast cancer and a subsequent mastectomy. Dennis Saban, the owner, came out and told me to "get off his property." I indicated I wasn't in very good health or quite mobile, and he said "take your crutches and get off my property."
I sat at a bus stop and waited for the police. I also called a friend to pick me up, as I was a long way from home, had no money on me thinking I was getting $500 back, and on crutches. The police never came, but did call me on my way home. They advised me this was quite common with this company, they were out there a couple times per week, and the best thing to do would be to contact the AG's office, which I did a few hours ago.
I am now in contact with the AG's office and have spent a bit of time answering questions for them. I've also been contacted by one of the local TV stations, one of a few I contacted who have consumer advocacy divisions. I will not let this rest. How these people are still in business is beyond me. They are criminals and a blight on the city of Phoenix.
We booked a mid-sized car rental to vacation in Arizona two weeks. The company promised a Malibu or Corolla; they advertised new and used car rentals. We understood that we would be getting a new car or a used car in very good condition. Upon arrival, we were given a full-sized car. The car had non-working power door locks, non-functioning remote control mirrors, a broken center console, missing pieces under the dash, a broken odometer, and a very beat up exterior.
When Phoenix Car Rental was questioned about the car, they offered no solution and really didn't care. Since we had already been transported from the airport and they already had charge card information, we were pretty much stuck with this piece of junk. Their statement was..."What do you expect, it's a used car?" Since there was a diabled individual with us, this car proved to be a major challenge.
To make matters worse, our vacation was cut short due to a death in the family. We had to return home five days early. To add to this trauma, Phoenix Car Rental did not discount the cost of the car rental one dime. Guess they rented the same damaged vehicle to some poor soul the next day and made double the money for those five days. They even charged us $15.00 to wash the car, which was not freshly washed and vacuumed when we got it.
We travel 3-4 times per year around the country and have never been duped like this. We were quoted a rate of $189 for a full size, older model car. We received exacwags that we expected, a hunk of junk, but for the rate, that was fine. Theyeven old us not to worry about the dings and dents, just bring it back with 4tires. Lol.
It wasn't until we receivedthe bill in the mail that we were charged over $100 more than the quoted rate, which in hindsight, we should have just rented and received a new car with air conditioning that worked. I called the office back and they told me that there were taxes added to the quoted rate and we had to pthe for the shuttle back to the airport after dropping off our car at apublic lot, since they were not open earlyenough to offer a free shuttle service (offered by all other rental companies).
They never tell you any of the charges,and ask you to sign and initial throughout the contract. Nobody reads those things word for word, ever!
This was just a poorly run operation, who just tries to make a buck with a bait and switch concept. They tell you nothing is hidden, but they surely dont tell you the total picture; otherwise,nobody would rent from them, and they shouldn't!!
Hopefully the attorney general will investigate this, because the common person should not have to be subjected to this type of fraud!
Phoenix Car Rental Reviews
THIS COMPANY IS UNDER INVESTIGATION WITH THE ATTORNEY GENERAL'S OFFICE. DO NOT **REPEAT** DO NOT DO BUSINESS WITH THEM UNLESS YOU WANT TO BE TREATED LIKE DIRT AND TOTALLY RIPPED OFF.
I rented a car from Phoenix Car Rental April 9th for two weeks. I didn't do my homework and look up reviews, which would have told me this company is big trouble, and IN big trouble.
I needed a rental due to my car being totaled, being on crutches for months and needed something reasonable for a few weeks while I looked for a new vehicle to buy.
On April 9th I gave them $550 in cash, which covered the $250 deposit and two weeks at $16.95 per day. I went back in April 23rd to extend the rental for four days and exchange the car, as the original one had oil light go on after a few days. Not to mention the cigarette burns in the seats and the center console that was falling apart. When I called to tell them about the oil light, Dennis Saban the owner, told me that was "no big deal." Also, the AC and turn signals only worked 50% of the time. The car had 259K miles on the odometer. When I left I didn't realize when the guy took my card he ran another $250 deposit. I discovered this Sunday, April 26th, and called first thing in the morning April 27th. Also, while I had the second car, another minivan, it started acting up as I pulled into work one day. It kept trying to go into neutral. I was at work five min. when one of the security guard's came to tell me liquid was pouring out of the car. It turned out to be transmission fluid, I called Phoenix Car Rental, and they brought a Monte Carlo with about 160K miles on it. I'm guessing on this one, but I don't think it was quite 200K miles. The low tire pressure light went on in this one after about two days.
On Monday, April 27th, I called to ask if I could bring the car back and was told it was paid for through Thursday 30th. I told them they ran two deposits for one rental and they told me i had to come in to discuss it. I also asked if I would get my full deposits back, since the cars were brought back exactly as the day I rented them, and was told I would get something back, but had to come in to talk with them. I brought the car back April 27th, driving to that seedy location on an empty gas tank, figuring once I got my deposits back I would take a taxi home.
They not only refused to give me any money back, but told me I owed them $41. The total was $841 on a yellow invoice they gave me, with the name PCR Leasing, and the charges and totals made no sense whatsoever. How does $16.95 a day for 18 days translate to $841.00 dollars. How did my $500 in deposits get inserted into the total owered? It was all very shady and they were downright nasty to me.
I told them I was going to call the police and went outside. I'm still hobbling on crutches a little bit from when my car got totaled in Dec., and was leaning against their building outside while waiting for the police. I'm 56 and not in very good health from breast cancer and a subsequent mastectomy. Dennis Saban, the owner, came out and told me to "get off his property." I indicated I wasn't in very good health or quite mobile, and he said "take your crutches and get off my property."
I sat at a bus stop and waited for the police. I also called a friend to pick me up, as I was a long way from home, had no money on me thinking I was getting $500 back, and on crutches. The police never came, but did call me on my way home. They advised me this was quite common with this company, they were out there a couple times per week, and the best thing to do would be to contact the AG's office, which I did a few hours ago.
I am now in contact with the AG's office and have spent a bit of time answering questions for them. I've also been contacted by one of the local TV stations, one of a few I contacted who have consumer advocacy divisions. I will not let this rest. How these people are still in business is beyond me. They are criminals and a blight on the city of Phoenix.
We booked a mid-sized car rental to vacation in Arizona two weeks. The company promised a Malibu or Corolla; they advertised new and used car rentals. We understood that we would be getting a new car or a used car in very good condition. Upon arrival, we were given a full-sized car. The car had non-working power door locks, non-functioning remote control mirrors, a broken center console, missing pieces under the dash, a broken odometer, and a very beat up exterior.
When Phoenix Car Rental was questioned about the car, they offered no solution and really didn't care. Since we had already been transported from the airport and they already had charge card information, we were pretty much stuck with this piece of junk. Their statement was..."What do you expect, it's a used car?" Since there was a diabled individual with us, this car proved to be a major challenge.
To make matters worse, our vacation was cut short due to a death in the family. We had to return home five days early. To add to this trauma, Phoenix Car Rental did not discount the cost of the car rental one dime. Guess they rented the same damaged vehicle to some poor soul the next day and made double the money for those five days. They even charged us $15.00 to wash the car, which was not freshly washed and vacuumed when we got it.
We travel 3-4 times per year around the country and have never been duped like this. We were quoted a rate of $189 for a full size, older model car. We received exacwags that we expected, a hunk of junk, but for the rate, that was fine. Theyeven old us not to worry about the dings and dents, just bring it back with 4tires. Lol.
It wasn't until we receivedthe bill in the mail that we were charged over $100 more than the quoted rate, which in hindsight, we should have just rented and received a new car with air conditioning that worked. I called the office back and they told me that there were taxes added to the quoted rate and we had to pthe for the shuttle back to the airport after dropping off our car at apublic lot, since they were not open earlyenough to offer a free shuttle service (offered by all other rental companies).
They never tell you any of the charges,and ask you to sign and initial throughout the contract. Nobody reads those things word for word, ever!
This was just a poorly run operation, who just tries to make a buck with a bait and switch concept. They tell you nothing is hidden, but they surely dont tell you the total picture; otherwise,nobody would rent from them, and they shouldn't!!
Hopefully the attorney general will investigate this, because the common person should not have to be subjected to this type of fraud!