This report is my last attempt to get reimbursement for the $250 cash deposit I made in April 2014 to reserve a suite at the Phenix Salon Suites location in Frederick, Maryland. After a year of making numerous phone calls and sending test message no one to date has responded to any of my correspondence.
As a nail technician I am not allowed to lease space at this location. This very important detail was not revealed until after the location opened. Phenix Salon Suites Corporation and the franchisee of this location were not compliant to the property agreement they had made.
After watching Gina Rivera on "Under Cover Boss" this evening, again. It infuriates me to hear of all Phenix Salon Suites financial growth, success and the desire to help people grow their own business. Keeping my $250 deposit for something that I will never receive is a breach of contract and simply put, "STEALING"
Phenix Salon Suites has TRULY RIPPED ME OFF................
I must say that I had a very bad experience with the management at Phenix Salon Suites in Tarzana, in particular, Mr. Curtis Jones. When I first moved in I was promised repeatedly that the suite would be ready over and over again, but there were always delays. I was charged for 7 days my first week there even though I was only there for 5 days. Curtis Jones didn't seem to care. He said it was "basically, the same thing." However, when it came time to credit me he said, "Bottom line, I'm a Black Jew. Don't mess with my money."
The suite was a mess with paint everywhere, newspapers, food, and trash. I had to clean up Curtis Jones' mess. The sink wasn't installed properly and the hot and cold were reversed on the labeling. My co-workers had to cancel appointments because the suite wasn't ready. He acted like I was inconveniencing him and that it should be my job to do construction on my rental.
There was absetos falling from the ceiling onto me and my clients and this made me very sick for days. There was extremely poor ventilation in the rooms and my clients complained of difficulty breathing. I couldn't stay in the room for any more than an hour without getting dizzy. My clients also complained of dizziness.
Curtis Jones and Phoenix Salon Suites have NOT responded to any of my complaints and concerns and decided to take the money I gave them in the deposit and not refund the week it wasn't ready. I was going to pay Curtis Jones some rent I owed and instead of accepting it as payment, he changed the locks on me and locked all of my belongings inside. I had thousand dollars of equipment in there and I don't know when I will recover it. Curtis Jones also destroyed personal property of mine and was very disrespectful. Curtis Jones probably thought he could make more money by stealing my personal property.
Phenix Salon Suites is NOT what it portrays to be on CBS' "Undercover Boss" TV show. They are straight up slumlords and will kick you out for being a week behind on the rent. DO NOT rent from them. Choose wisely. There is a reason why they have so many vacancies. Poor management, poor customer service, poor ethics and morals. Do NOT let the TV show fool you. CEO Gina Rivera may be a very nice lady, but her franchisees like Curtis Jones are horrible people who care nothing about you and your business.
Phenix Salon Suites Reviews
This report is my last attempt to get reimbursement for the $250 cash deposit I made in April 2014 to reserve a suite at the Phenix Salon Suites location in Frederick, Maryland. After a year of making numerous phone calls and sending test message no one to date has responded to any of my correspondence.
As a nail technician I am not allowed to lease space at this location. This very important detail was not revealed until after the location opened. Phenix Salon Suites Corporation and the franchisee of this location were not compliant to the property agreement they had made.
After watching Gina Rivera on "Under Cover Boss" this evening, again. It infuriates me to hear of all Phenix Salon Suites financial growth, success and the desire to help people grow their own business. Keeping my $250 deposit for something that I will never receive is a breach of contract and simply put, "STEALING"
Phenix Salon Suites has TRULY RIPPED ME OFF................
I must say that I had a very bad experience with the management at Phenix Salon Suites in Tarzana, in particular, Mr. Curtis Jones. When I first moved in I was promised repeatedly that the suite would be ready over and over again, but there were always delays. I was charged for 7 days my first week there even though I was only there for 5 days. Curtis Jones didn't seem to care. He said it was "basically, the same thing." However, when it came time to credit me he said, "Bottom line, I'm a Black Jew. Don't mess with my money."
The suite was a mess with paint everywhere, newspapers, food, and trash. I had to clean up Curtis Jones' mess. The sink wasn't installed properly and the hot and cold were reversed on the labeling. My co-workers had to cancel appointments because the suite wasn't ready. He acted like I was inconveniencing him and that it should be my job to do construction on my rental.
There was absetos falling from the ceiling onto me and my clients and this made me very sick for days. There was extremely poor ventilation in the rooms and my clients complained of difficulty breathing. I couldn't stay in the room for any more than an hour without getting dizzy. My clients also complained of dizziness.
Curtis Jones and Phoenix Salon Suites have NOT responded to any of my complaints and concerns and decided to take the money I gave them in the deposit and not refund the week it wasn't ready. I was going to pay Curtis Jones some rent I owed and instead of accepting it as payment, he changed the locks on me and locked all of my belongings inside. I had thousand dollars of equipment in there and I don't know when I will recover it. Curtis Jones also destroyed personal property of mine and was very disrespectful. Curtis Jones probably thought he could make more money by stealing my personal property.
Phenix Salon Suites is NOT what it portrays to be on CBS' "Undercover Boss" TV show. They are straight up slumlords and will kick you out for being a week behind on the rent. DO NOT rent from them. Choose wisely. There is a reason why they have so many vacancies. Poor management, poor customer service, poor ethics and morals. Do NOT let the TV show fool you. CEO Gina Rivera may be a very nice lady, but her franchisees like Curtis Jones are horrible people who care nothing about you and your business.