My dog has megaesophagus and because of constant regurgitation needs to be on maximum calorie wet foods. Since her esophagus doesn't have motility, the food must be more of a watery consistency so nothing gets stuck in her esophagus causing a blockage. The vet I take her to said to order from petfooddirect.com because the prices were cheaper. One of my cases of food I received from them had mold all over it. There is a huge disparity in the consistency of the food from case to case. Some of the food has so much oil in it that it needs to be tossed. Some of the food is so thick and appears to be old. I end up tossing most of the cans. I have found unknown items in cans of food which has caused blockage and the dog had constant regurgitation until that item came out. I looked for items in the cans but some are impossible to find with the inconsistency of the food. When taking the food out of some of the cans with a spatula, I noticed parts of the lining of the can peels off into the food. Because of the food I received from petfooddirect.com, my dog has required many visits to the vet including ICU stays because she was having chronic regurgitation with massive amounts of weight loss. Every time she was at the vet, she never had any issues with regurgitation and I believe it is because they get the food directly from Iams and it is always the same proper consistency. Petfooddirect has offered to replace the food, but I don't want that because I know I am only going to end up with inconsistency in the food. Now I am stuck with approximately 70 cases of food I can't use and can't return. The money saved in the food purchased ended up costing me at least 10 times more in vet bills.
ZERO customer service!! Started Auto Ship with PFD, received 1st shipment and ran out of food faster than I expected. I went to their website and clicked the need more food now on the Auto Ship page - from there..hassles!
My order went through but when I checked it the next day there was an error message.
I called PFD and they said there was an issue with my credit card, told me to call the credit card company. Called my CC company and my card was fine.
Called PFD back and somehow they were able to push the order through. A week later, still no confirmation email from PFD and no email that my order shopped.
I checked my account today and the order is still in process (according to the PFD website, that should only take 2 days)
As I mentioned, it has been a week - emailed PFD 3 days ago and sat on hold for 20+ minutes today...no response to the email and they never picked up the phone.
Not sure if I will get that last order - but I know it will be my last. Canceled Auto-Ship and plan to warn others before they place an order with PFD.
PetFoodDirect.com Reviews
My dog has megaesophagus and because of constant regurgitation needs to be on maximum calorie wet foods. Since her esophagus doesn't have motility, the food must be more of a watery consistency so nothing gets stuck in her esophagus causing a blockage. The vet I take her to said to order from petfooddirect.com because the prices were cheaper. One of my cases of food I received from them had mold all over it. There is a huge disparity in the consistency of the food from case to case. Some of the food has so much oil in it that it needs to be tossed. Some of the food is so thick and appears to be old. I end up tossing most of the cans. I have found unknown items in cans of food which has caused blockage and the dog had constant regurgitation until that item came out. I looked for items in the cans but some are impossible to find with the inconsistency of the food. When taking the food out of some of the cans with a spatula, I noticed parts of the lining of the can peels off into the food. Because of the food I received from petfooddirect.com, my dog has required many visits to the vet including ICU stays because she was having chronic regurgitation with massive amounts of weight loss. Every time she was at the vet, she never had any issues with regurgitation and I believe it is because they get the food directly from Iams and it is always the same proper consistency. Petfooddirect has offered to replace the food, but I don't want that because I know I am only going to end up with inconsistency in the food. Now I am stuck with approximately 70 cases of food I can't use and can't return. The money saved in the food purchased ended up costing me at least 10 times more in vet bills.
ZERO customer service!! Started Auto Ship with PFD, received 1st shipment and ran out of food faster than I expected. I went to their website and clicked the need more food now on the Auto Ship page - from there..hassles!
My order went through but when I checked it the next day there was an error message.
I called PFD and they said there was an issue with my credit card, told me to call the credit card company. Called my CC company and my card was fine.
Called PFD back and somehow they were able to push the order through. A week later, still no confirmation email from PFD and no email that my order shopped.
I checked my account today and the order is still in process (according to the PFD website, that should only take 2 days)
As I mentioned, it has been a week - emailed PFD 3 days ago and sat on hold for 20+ minutes today...no response to the email and they never picked up the phone.
Not sure if I will get that last order - but I know it will be my last. Canceled Auto-Ship and plan to warn others before they place an order with PFD.