I bought a new Subaru from Autonation (formerly Go) Subaru in Greenwood Village, Colorado, in 2011. As we were finalizing the paper work, the salesperson asked if I wanted to add a warranty for $475- I was told this would cover up to FIVE windsheld repairs for the next FIVE years. It seemed like a very good idea, and so I accepted.
Fast forward five years- I got a rock to the windshield, and naturally the crack spread as the snow fell. Today, I called the Subaru dealership and asked them to replace my windshield and was told that they contract this service through a company called PermaPlate. OK, I thought- not the best name for a company but as long as they fulfill the contract for which I paid FOUR HUNDRED SEVENTY FIVE US DOLLARS, then great.
I called the customer service line given to me by the Subaru dealer for PermaPlate. A girl who sounded about 18 answered the phone and added 5 letters to my name when trying to repeat it back to me. OK, so they didn't splurge for the best and brightest for their customer service reps, but again- as long as they replace my windshield for which I paid FOUR HUNDRED SEVENTY FIVE US DOLLARS in 2011 then I'm happy.
The girl on the phone asked me two or three questions; "Where's the crack?", she asked. "Above the passenger side portion of the windshield", I answered. "Can you describe the crack?" "Well, I think that a rock hit my windshield while I was driving and then the crack spread across the driver's side portion of the windshield." "When did you first notice the crack?" "I'm not sure- maybe a month ago." "OK. We'll be in touch." "Can I schedule a time to come have my windshield repaired?", I asked. "No, we'll send you an email with details." "OK", I said.
This evening, I get a one sentence-email from PermaPlate. "The resolution of our claim is attached." I open the PDF document, and they say that my claim is denied because I did not report the windshield damage soon enough. Have a nice day, SUCKA!!!
Needless to say, this company is a scam, from start to finish. Looking at their website convinces me that their CEO, Willard Nisson, probably got his picture snapped while typing up an email letting one of his "customers" aka "victims" know that yes, he is happy to have their money in his pocket, and no- you will not receive anything in return.
This is an absolute joke, especially since I don't know when the damage first appeared on my windshield. It could have been a week ago, two weeks ago, a month ago, two months ago; I honestly do not remember.
PermaPlate's entire business model centers around taking people's money knowing that by the time they report their windshield damage, there is a 99% chance they'll be able to avoid providing any sort of service. I've never felt as ripped off in my life as I do by PermaPlate. A horrible experience, from the moment I attempted to spell my name to the "customer service rep" on the phone to the moment I received their utterly insensitive, unprofessional email with the "resolution of my claim".
Beware of dealings Perma Plate Paint and finish warranty. I paid the dealer $475 for a 5 year Paint and finish warranty on my pre own 07 Toyota Camry in 2011 from what was called Maroone Toyota in Weston Fl. Got a minor dulling of the finish to the point that the hood needs to be repainted.
When I contacted Perma Plate they sent this guy out and he told me that my car had been repainted and that the warranty only covers OEM paint only
according to the dealer the car had never been painted so I was sold a bag of goods that is empty.
they denied my claim because I didn't report it within 14 days of the initial damage. The lesson here is obvious.... Read the small print. You cannot trust this company to repair the paint and finish on your car.. They will take advantage of a trusting consumer in whatever way they can in order to deny the claim. The Paint and finish warranty scam is just another way for the dealer and Perma Plate to
*Do not waste your hard earned money on this gimmick!*
Me and my wife recently purchased a new 2014 Toyota Corolla from AutoNation Toyota of Ft. Meyers, Florida. The salesperson and manager when selling this addon "warranty" specifically told us that if a rock was to fly up off the road and chip your paint this warranty will cover it. That's statement right there sold us. They charged us $599.00 dollars for a 5 year warranty. We called Permaplate to make a claim to come fix the places on the front of the car where the paint was slightly chipped\damaged. They told us that the dealership salesperson misled us ,and that they do not fix paint chip[s from rocks bouncing up off the road, etc. They claimed on the phone that even if love bugs damaged the paint they would come and take care of that for us as well. Their representative came out today and looked at our vehicle ,and all that was done was us being told that they don't handle this. After reviewing later the paper work from Permaplate and reading the fine print we have come to realize what we have purchased was a complete rip-off. The Warranty also states in fine print that this warranty is non-cancelable and non-refundable. We called Permaplate customer service and basically the only thing the representative could say was that the dealership charged us @ 3X's the amount of what their warranty addon should have been priced at. I was taken for $599.00 ,completely misled, and lied to by AutoNation Toyota of Ft. Meyers. Please do not make the same expensive mistake we did if you plan on buying a car at a dealership in the near future.
PermaPlate Company, LLC Reviews
I bought a new Subaru from Autonation (formerly Go) Subaru in Greenwood Village, Colorado, in 2011. As we were finalizing the paper work, the salesperson asked if I wanted to add a warranty for $475- I was told this would cover up to FIVE windsheld repairs for the next FIVE years. It seemed like a very good idea, and so I accepted.
Fast forward five years- I got a rock to the windshield, and naturally the crack spread as the snow fell. Today, I called the Subaru dealership and asked them to replace my windshield and was told that they contract this service through a company called PermaPlate. OK, I thought- not the best name for a company but as long as they fulfill the contract for which I paid FOUR HUNDRED SEVENTY FIVE US DOLLARS, then great.
I called the customer service line given to me by the Subaru dealer for PermaPlate. A girl who sounded about 18 answered the phone and added 5 letters to my name when trying to repeat it back to me. OK, so they didn't splurge for the best and brightest for their customer service reps, but again- as long as they replace my windshield for which I paid FOUR HUNDRED SEVENTY FIVE US DOLLARS in 2011 then I'm happy.
The girl on the phone asked me two or three questions; "Where's the crack?", she asked. "Above the passenger side portion of the windshield", I answered. "Can you describe the crack?" "Well, I think that a rock hit my windshield while I was driving and then the crack spread across the driver's side portion of the windshield." "When did you first notice the crack?" "I'm not sure- maybe a month ago." "OK. We'll be in touch." "Can I schedule a time to come have my windshield repaired?", I asked. "No, we'll send you an email with details." "OK", I said.
This evening, I get a one sentence-email from PermaPlate. "The resolution of our claim is attached." I open the PDF document, and they say that my claim is denied because I did not report the windshield damage soon enough. Have a nice day, SUCKA!!!
Needless to say, this company is a scam, from start to finish. Looking at their website convinces me that their CEO, Willard Nisson, probably got his picture snapped while typing up an email letting one of his "customers" aka "victims" know that yes, he is happy to have their money in his pocket, and no- you will not receive anything in return.
This is an absolute joke, especially since I don't know when the damage first appeared on my windshield. It could have been a week ago, two weeks ago, a month ago, two months ago; I honestly do not remember.
PermaPlate's entire business model centers around taking people's money knowing that by the time they report their windshield damage, there is a 99% chance they'll be able to avoid providing any sort of service. I've never felt as ripped off in my life as I do by PermaPlate. A horrible experience, from the moment I attempted to spell my name to the "customer service rep" on the phone to the moment I received their utterly insensitive, unprofessional email with the "resolution of my claim".
Beware of dealings Perma Plate Paint and finish warranty. I paid the dealer $475 for a 5 year Paint and finish warranty on my pre own 07 Toyota Camry in 2011 from what was called Maroone Toyota in Weston Fl. Got a minor dulling of the finish to the point that the hood needs to be repainted.
When I contacted Perma Plate they sent this guy out and he told me that my car had been repainted and that the warranty only covers OEM paint only
according to the dealer the car had never been painted so I was sold a bag of goods that is empty.
they denied my claim because I didn't report it within 14 days of the initial damage. The lesson here is obvious.... Read the small print. You cannot trust this company to repair the paint and finish on your car.. They will take advantage of a trusting consumer in whatever way they can in order to deny the claim. The Paint and finish warranty scam is just another way for the dealer and Perma Plate to
take another dollar from you when you
*Do not waste your hard earned money on this gimmick!*
Me and my wife recently purchased a new 2014 Toyota Corolla from AutoNation Toyota of Ft. Meyers, Florida. The salesperson and manager when selling this addon "warranty" specifically told us that if a rock was to fly up off the road and chip your paint this warranty will cover it. That's statement right there sold us. They charged us $599.00 dollars for a 5 year warranty. We called Permaplate to make a claim to come fix the places on the front of the car where the paint was slightly chipped\damaged. They told us that the dealership salesperson misled us ,and that they do not fix paint chip[s from rocks bouncing up off the road, etc. They claimed on the phone that even if love bugs damaged the paint they would come and take care of that for us as well. Their representative came out today and looked at our vehicle ,and all that was done was us being told that they don't handle this. After reviewing later the paper work from Permaplate and reading the fine print we have come to realize what we have purchased was a complete rip-off. The Warranty also states in fine print that this warranty is non-cancelable and non-refundable. We called Permaplate customer service and basically the only thing the representative could say was that the dealership charged us @ 3X's the amount of what their warranty addon should have been priced at. I was taken for $599.00 ,completely misled, and lied to by AutoNation Toyota of Ft. Meyers. Please do not make the same expensive mistake we did if you plan on buying a car at a dealership in the near future.